General Manager @ Manchester Airport Marriott Hotel
General Manager @ Marriott Hotels
Sunderland Marriott @ Marriott Hotels
A levels, Various @
The Plume School, Essex
A reputable General Manager, with an array of knowledge and experience within the hospitality sector. A well organised individual, used to working under pressure. Intelligent with the ability to solve problems using ones own initiative and creativity. Self motivated, an outgoing personality, with the determination and drive to succeed without fail. A performance driven General Manager, commercially
A reputable General Manager, with an array of knowledge and experience within the hospitality sector. A well organised individual, used to working under pressure. Intelligent with the ability to solve problems using ones own initiative and creativity. Self motivated, an outgoing personality, with the determination and drive to succeed without fail. A performance driven General Manager, commercially aware and results orientated, with a belief in building standards through team work and hands on management. A person who requires continuing challenges.
- Standards Driven, consistentyl delivers exceptional standards and quality of service
- The ability to nurture a team to acheive high results
- Developer of loyalty from guests and associates
- Results focused, innovative, with an organised and well structured approach
- Sales developer /driver
General Manager @ I am responsible for this four star Airport Hotel based in Cheshire. The hotel facilities include: 215 guest bedrooms, a leisure club facility, conference/events facilities, and two restaurants.
In addition to my role as General Manager I am currently the joint Chair of the UK Marriott Business Council, working to support The Prince's Trust and representing all Marriott UK North hotels.
2013 Operations Excellence Award
2011 Guest Satisfaction Award
2011 Staff Service Excellence Award
2010 Staff Service Excellence Award From May 2011 to Present (4 years 8 months) General Manager @ Multi-Property General Manager at two, 4 * North East Hotels with a combined total of 232 bedrooms, Conference & Banqueting Facilities for 900, in addition to 2 restaurants and 2 leisure clubs.
2009 Market Share Award
2008 UKIMEA Market Share Premium Index Leader
2008 UKIMEA Greatest Resolution in PE Score From September 2007 to May 2011 (3 years 9 months) Sunderland Marriott @ General Manager - Multi Property. From August 2007 to May 2011 (3 years 10 months) General Manager @ City Centre Hotel - 4 star. From August 2004 to August 2007 (3 years 1 month) General Manager @ Courtyard by Marriott Hotel. From July 2003 to August 2004 (1 year 2 months) Director of Operations @ From February 2003 to July 2003 (6 months) Director of Operations @ From August 2001 to February 2003 (1 year 7 months) Director of Operations @ From June 2000 to August 2001 (1 year 3 months) Food and Beverage Services Manager @ From January 1998 to February 1999 (1 year 2 months)
HND, Hotel Catering and Institutional Management, Hospitality Administration/Management @ University of East Anglia From 1991 to 1993 A levels, Various @ The Plume School, Essex From 1987 to 1989 Hayley Chilver is skilled in: Managing Project Budgets, Change Management, Event Management, Operations Management, Sales Operations, Culinary Management, Hotel Management, Food & Beverage, Hotels
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