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Gurmeet Singh

Process Research Engineer

Chief Digital Officer/CIO/CPO/Business (Digital)Transformation/Board Member

Dallas/Fort Worth Area

Section title

Gurmeet Singh's Email Addresses & Phone Numbers

Gurmeet Singh's Work Experience

The M W Kellogg Company (Dresser Industries)

Process Research Engineer

July 1996 to February 1998

Capital One

Managing Vice President,Head of Consumer Auto Finance and Digital

July 2015 to August 2016

Capital One

Vice President, Head of Digital Product Management

May 2014 to July 2015

Plano, TX

Gurmeet Singh's Education

Indian Institute of Technology, Kanpur

Bachelor of Science - BS, Engineering

Rice University

PhD, Engineering

About Gurmeet Singh's Current Company

The M W Kellogg Company (Dresser Industries)

About Gurmeet Singh

📖 Summary

Process Research Engineer @ The M W Kellogg Company (Dresser Industries) From July 1996 to February 1998 (1 year 8 months) Managing Vice President,Head of Consumer Auto Finance and Digital @ Capital One Head of Direct to Consumer Auto Finance (Capital One Auto Navigator) and Auto Refinance (Refinance 2.0) , P2P, Digital Partnerships, APIs, Digital Marketing, Big Data and Credit Policy for Digital. Led digital transformation of Auto Buying, Financing and Refinancing. Led launch of Auto Navigator, industry leading Car Buying and Financing Ecosystem (Auto Navigator, Inventory, APIs, Digital Partnerships). Launched various 1st ever in the market and innovations that will transform the $1+ trillion market. Responsibilities include digital product management, user experience, technology innovation, credit/lending, digital marketing, digital partnerships, new business models From July 2015 to August 2016 (1 year 2 months) Vice President, Head of Digital Product Management @ Capital One Head of Digital for Capital One Auto Finance. Lead all things digital: digital products, digital marketing, big data, user experience design and new product innovation. From May 2014 to July 2015 (1 year 3 months) Plano, TXDirector, Product Marketing and Insights, Payments and Commerce Solutions @ Intuit Lead product marketing for the $300+ million small business payments in QuickBooks and POS (point of sale). Responsible for leading revenue growth, driving customer insights, improving customer value proposition and product experience driving adoption of Intuit payments services portfolio (QB, ACH, Mobile, Check) by small businesses to get paid and get paid faster. Also lead the web marketing team in service to the goal of increasing awareness, learning, adoption and usage of Intuit ecosystem. From June 2013 to March 2014 (10 months) Chief Digital Officer (CDO) / Chief Information Officer (CIO), Member of Executive Committee (EC) @ 7-Eleven From November 2017 to January 2019 (1 year 3 months) Dallas/Fort Worth AreaDirector/Leader Product Management and User Experience Design @ Intuit Led the $250 million product portfolio (SaaS, Mobile, APIs, Platform, Data as product, Software) and User Experience design; developed and executed product vision/strategy/roadmap and acquisitions in service to revenue growth and awesome customer experience. Spear headed change in the product management and design organization around next generation digital experiences, Innovation and Lean Startup. Various products included Intuit Tax Online, Mobile portfolio, Virtual Office, One App (combined QuickBooks Accounting and Intuit Tax Online in single application for the 1st time), Document Management/Exchange, Financial Data Import, Lacerte, Data-as-product, App marketplace and webservices. Customer count and revenue increased 2-3x across various products with significant increases in NPS/customer experience. Intuit Tax Online received the Scott Cook Innovation awardRecognitionScott Cook Mentor Leadership award; CTO Spotlight (patents); Scott Cook Innovation award for Online/Mobile product From March 2011 to June 2013 (2 years 4 months) Plano, TXDirector Product Management & Strategy @ Regus / HQ Global Inc $1.5 billion company, with 1,000 retail locations in 55 countries Led the company (HQ Global) through a turn around, out of Chapter 11 and eventual sale to Regus Group. Actively led multiple strategic initiatives to turn around the company.Led product marketing/P&L for ~$150 million services portfolio including HQ.com.Revamped marketing strategy to achieve 30% increase in services profits.Created the product development roadmap to generate $15 million EBITDA with new products.Led the direct marketing plan for virtual office services. Increased revenues by 63%.Developed and launched the 'Disaster Recovery' program to profit from underutilized assets.Launched the 'IT Tech Support' product aimed at the SMB segment. Product was a big success.Led various sales and marketing initiatives for customer acquisition and retention.Developed strategy for online customer acquisition via affiliates, brokers and online marketing. Formalized the broker channel program with accounts from the channel increasing from 5% to 17%.Re-engineered the sales approach to significantly improve lead management and deal closing rate.Implemented the 'Who's Calling' program to improve call center operations and gather marketing data.Established a 'Customer Knowledge and Insights' program.Implemented surveys to draw insights for customer acquisition, retention and new product ideas.Developed a CRM strategy to achieve 100% increase in EBITDA for same customer strength. Institutionalized analytical approaches to improving business performance.Created a business intelligence platform for improved financial planning and strategy development.Established company wide KPIs, pricing and risk management strategies. From April 2002 to November 2004 (2 years 8 months) Experienced Manager - Telecom and High Tech Strategy Practice @ Accenture, Dallas $20 billion company with worldwide operations Advised the President of a $4 billion+ telecom business division to draft 3 yr strategic marketing plan.Analyzed current product and customer portfolio. Developed financial plans for each product line.Presented the ROIC financial framework to focus on key strategic initiatives.Conducted analysis to develop a pricing approach and address a $1.2 billion market previously ignored.Developed customer account strategies and revenue plans.Developed a successful marketing plan for Accenture telecom network / IP solutions.Formulated strategic and operational approaches for telecom service providers to increase revenues by 20-40% and ROIC by 2-4 %. Methodology extensively welcomed by senior client executives.Developed a financial/operational diagnostic to align solution with key performance indicators (KPIs). From October 2000 to November 2001 (1 year 2 months) Director, e-Marketplaces @ Artios, Inc E-commerce startup with investors as, Ben Rosen (Compaq Chairman), Joe Tucci (CEO, EMC), Art Samberg (founder Pequot Capital, $9 billion hedge fund); focused on driving e-commerce through trading automation and e-invoicing Led business development and strategic marketing. Started and led P&L on e-Marketplaces.Established alliance with various partners to establish a retail e-marketplace.Closed a deal worth $90 million TCV for a Warranty Exchange with who's who in PC industry.Increased corporate accounts by 400% (from 15 to 75); including JC Penney, Compaq, Shell, etc.Conducted financial analysis for M&A opportunities and mezzanine financing. From March 2000 to October 2000 (8 months) Consultant @ McKinsey & Company Premier firm focused on providing business planning advice to senior executives at Fortune 500 companiesHelped a Fortune100 client build a broadband services "streaming video" business. Conducted business due diligence, prepared financial plans and business scenarios. Developed plans for partnerships with ISPs, LECs, etc. Established 'War Room' deals analysis process. Invited speaker at the Global Sales Conference.Developed growth strategy for a software company to increase market cap by 100%. Designed a marketing strategy for the new integrated product and connectivity framework. Recommended acquisition candidates.Developed a retail benchmarking initiative to identify shareholder value opportunities through operations improvement and MA&A using the ROIC framework. Consulted for the CEO of a multi-billion $ company. Analyzed corporate financial scenarios to determine shareholder value areas, target growth rate and future share price movements. From February 1998 to March 2000 (2 years 2 months) Senior Advisor @ Boston Consulting Group (BCG) Advising on Digital and Tech Transformation From November 2019 to February 2020 (4 months) EVP, Chief Digital, Information and Marketing Officer (CIO/CDO/CMO), Member of Executive Committee @ 7-Eleven Led a major transformation to 'Redefine Convenience' through Technology and #digital culture. Significant achievements to becoming a technology brand. Promoted thrice and received many industry awards. • Drove “Full Stack” Transformation) across multiple dimensions: Consumer Experiences (In and Out of store), Enterprise Technology, Data Science/AI, Store Experiences, Digital Merchandising, Marketing, Reimagine Talent, Cultural Transformation, R&D (7NEXT), M&A• Led multi-dimension technology modernization to support the transformation across architecture, hardware, cloud, data, security, process and talent. Reducing cost while driving innovation• Developed strategy to expand 7-Eleven into consumer ecosystem. Launched many Digital Programs• Established Data science/AI team to drive various Big Data/AI/ML initiatives across Consumer/Store/Enterpriss• Launched 7-Eleven’s first R&D center, 7NEXT (What happens Next) to focus on next generation experiences and tech: Voice, IoT, RFID, Cashierless Store, Fuel Pump reinvention, etc.• Inspired cultural transformation in the company through new 7-Eleven leadership principles – Become a Customer Obsessed Digitally Enabled Organization; shared vision on ‘Decoding Digital Transformation’• 2019 Retail Tech Innovator, Stevie International, Vienna – Innovator of the Year, Business Transformation (BT150 2019) Global 150, 2018 CSP Elite Power 20 Change Makers (named as ‘The Digital Gardner’) From January 2019 to September 2019 (9 months) Dallas/Fort Worth AreaSenior Vice President / Chief Digital Officer @ 7-Eleven Chief Digital Officer at 7-Eleven, the world's largest and most innovative retailer with over 67,000 locations in 19 countries. Gurmeet is a Digital Enthusiast and his goal is to 'Redefine Convenience' through software. He leads Digital Products, Digital User Experience, Digital Technology, Digital Marketing and R&D to bring products/experiences like Loyalty/CRM, Mobile Order Ahead and Delivery, Connected Cars/Homes, Drones, Digital Wallet, Artificial Intelligence, Self Checkout and Big Data. From August 2016 to October 2017 (1 year 3 months) Dallas/Fort Worth AreaManaging Director - Digital Access @ FedEx Services Led ~$450 million digital portfolio (domestic and international); including Digital Products (SaaS/Mobile/In store cloud, APIs), Digital Marketing, Website, and Digital Alliances Developed strategy and execution plans to take the division to $1 billion and got board approval. Led the product portfolio vision, roadmap and execution plans for ‘Next Generation digital platform’ – SaaS, Cloud, Mobile, Global and Social with Multi-channel retail. Led the growth of digital from 16% to 34% of total revenue. Launched ‘Print Online’ SaaS product with award winning capabilities; built Canadian and International architecture; $100 million in 1st year revenue; Commercial innovations (MarketPlace, DocCloud). Built the SOA (service oriented architecture) foundation to expand the online platform to additional services and 3rd party providers and for digital access across – mobile, in-store, online and kiosksDrove the commercial success of File, Print FedEx Kinko’s product; developed jointly with Microsoft. Product named by Bill Gates and promoted as .NET success story. Information Week 500 award; Revenue up 10x in 3 months. Success of the product led to Steve Jobs asking the Apple team to visit and develop product for iMacLed customer acquisition and retention through successful Digital Marketing – SEO, SEM, Display, Affiliates, Email, Mobile, Social, and multi-channel interactive “Digital Marketing Hub” programs. Increased Search traffic from 20% to 47% in less than one year; SEM ROI up 2-3x, Email Opt-ins up 240%; Revenues up 10x for a stagnant product line; Conversions for local search pages up 70%. Built the Affiliates channel; established the platform, promo engine and grew revenues to ~$50M. Led FedEx Digital Alliances and surpassed revenue goals; Adobe, Microsoft, HP, Google, Box.net, etc.Recognition:FedEx Hall of Fame; FedEx Rising Star; FedEx BZ (Bravo Zulu); CEO mention on the analyst call; Information Week 500 (2005); Information Week 500 (2011) From November 2004 to March 2011 (6 years 5 months) Dallas, TXGroup Chief Digital Officer / Group Director @ Al-Futtaim Group Group Chief Digital Officer at multi-billion $ conglomerate Al-Futtaim Group (Retail, Auto, Financial Services, Health Care, Malls, Real Estate), leading Technology, Digital, Data & AI, Innovation and Group Marketing Dubai, United Arab Emirates


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Frequently Asked Questions about Gurmeet Singh

What company does Gurmeet Singh work for?

Gurmeet Singh works for The M W Kellogg Company (Dresser Industries)


What is Gurmeet Singh's role at The M W Kellogg Company (Dresser Industries)?

Gurmeet Singh is Process Research Engineer


What is Gurmeet Singh's personal email address?

Gurmeet Singh's personal email address is g****[email protected]


What is Gurmeet Singh's business email address?

Gurmeet Singh's business email addresses are not available


What is Gurmeet Singh's Phone Number?

Gurmeet Singh's phone +44 ** **** *329


What industry does Gurmeet Singh work in?

Gurmeet Singh works in the Retail industry.


Who are Gurmeet Singh's colleagues?

Gurmeet Singh's colleagues are Andy Lahaie, Yoon Lee, Matt Damiani, Daman Beatty, Rod Lowe, Kelvin Cumming, Waldo Abad Santos, Jessica Pendolino, Alit Krohn, and Greg Kirian


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In a nutshell

Gurmeet Singh's Personality Type

Extraversion (E), Intuition (N), Feeling (F), Judging (J)

Average Tenure

1 year(s), 8 month(s)

Gurmeet Singh's Willingness to Change Jobs

Unlikely

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