Gregory Sansoni's Email Addresses & Phone Numbers

Technical Program Manager II, Cloud Developer Experience @ Amazon Identified and drove technical developer experience improvements through analysis of industry trends, use case design and implementation, and hands-on usage of cloud services. Programs involved diverse areas such as IoT, Computer Vision, Account Structure and Billing, producing over seventy actionable product recommendations. Received consistent positive feedback on level...

Technical Program Manager II, Cloud Developer Experience @ Amazon Identified and drove technical developer experience improvements through analysis of industry trends, use case design and implementation, and hands-on usage of cloud services. Programs involved diverse areas such as IoT, Computer Vision, Account Structure and Billing, producing over seventy actionable product recommendations. Received consistent positive feedback on level of precision, eye for detail, and comprehensiveness of my analysis and reports. From April 2016 to December 2017 (1 year 9 months) Seattle, WashingtonSenior Technical Project Manager & Systems Software Engineer @ IBM Since February 2015 I've been a Senior Systems Performance Engineer focused on benchmarking, performance tuning and analysis, competitive analysis, and optimization for linux-based database and big data applications suitable for deployment in hybrid cloud environments. Our team is working to drive the lowest latency and highest throughput solutions at lowest cost for our customers. Previously, I've been a Senior Technical Project Manager focused on software quality assurance for multi-platform integrated software-defined solutions of server, storage, and networking products.Accomplishments: ● Worked with management to source and select our team of expert engineers to handle the initial architecture and build-out of our test infrastructure● Drove the design and implementation of the storage, network, and server infrastructure within our portion of our internal datacenter from scratch through technical project management and consulting with the engineering team● I provided key input to readiness reviews leading to the implementation of an enhanced support plan to ensure client satisfaction● Developed and drove implementation of cross-organizational process improvements: via post-mortem analysis, I created a business case to add an additional integration test process to our release plan which became the standard practice ● Initiated the use of dashboard-based project metrics which was then adopted by additional teams in our organization● Implemented a closed-loop process based on customer experience which resulted in implementation of automated tooling to efficiently detect defects internally via log data analysis● I'm a proven effective leader at issue triaging across a global team resulting in fast same-day turnaround of high-severity roadblocks● Experienced at deriving and discussing technical details with engineering colleagues and in communicating the relevant technical project details to executives; frequently consulted as a trusted technical advisor From May 2009 to March 2016 (6 years 11 months) Poughkeepsie, NYSoftware Engineering Manager @ IBM Advisory Software Engineering Manager with focus on recruitment, hiring, employee development, promotion, and contribution assessments, managing a highly technical system test team responsible for delivering successful test and integration of high-performance super computing solutions. Accomplishments:● Responsible for yearly resource budget management for over 20 individuals● Advocated and delivered rewards programs for exceptional team members including awards requiring division vice-president approval● Grew and developed the team's global presence: as part of this, I achieved approval for US Government Export Licenses as required● Contributed to implementation of several new ideas in employee assessment criteria processes From January 2008 to May 2009 (1 year 5 months) Poughkeepsie, NYTechnical Resolution Manager @ IBM I was a leader of resolution of complex technical problems for customers: Our team is invoked when the degree of problem urgency is severe and the need to achieve full customer satisfaction is paramount.Accomplishments:● Resolution manager in charge of successful resolution of multiple complex technical problems for worldwide enterprise-class customers to achieve customer satisfaction, orchestrating delivery of solutions through productive relationships with technical support, client sales, executives, and product development teams From October 2006 to December 2007 (1 year 3 months) Software Engineer @ IBM I performed multiple hands-on test engineering and team leadership roles where I achieved expert technical knowledge in large scale performance benchmarking, system scaling to achieve desired performance, load balancing, enterprise systems integration and topologies, Linux, TCP/IP networking and performance testing, software testing, operating systems provisioning, and systems administration and systems management disciplines.Accomplishments:● From scratch, developed and deployed a Linux Virtual Server load-balancing cluster of over 1,000 Linux web servers, created and maintained by myself and my partner, and used to benchmark system and network performance using a variety of internal and external benchmarks including SPECweb● Performed system integration and performance testing and analysis of transaction flows through multi-tier enterprise systems (web based transactions through middleware and to back-end databases)● Co-authored technical publications regarding Linux system and networking performance including a published IBM Redbook● Grew and led worldwide technical QA test engineering teams to produce quality systems management products● Developed methodologies for pattern-based provisioning of cross-platform operating systems and led a test team charged with validating multi-platform provisioning solutions From March 1998 to September 2006 (8 years 7 months) Poughkeepsie, NYProcess Analyst and Customer Service Representative @ Sallie Mae I worked across multiple departments of the company as a customer service representative, a loan application analyst, and as a programmer. Accomplishments:● Completed SAS programming assignments and batch job submissions on the client’s IBM mainframe platform● Resolved customer requests and concerns regarding loan application and account status via telephone working up to 100 calls per day and achieving outstanding customer-nominated satisfaction awards. From May 1994 to February 1998 (3 years 10 months) Wilkes-Barre, PAPrincipal Technical Product Manager, Cloud Developer Experience @ Amazon Greater Seattle AreaSenior Technical Product Manager, Cloud Developer Experience @ Amazon Via my analysis of industry capabilities and trends, cloud customer pain points and goals, I design and implement use cases to measure and analyze the cloud developer experience, and deliver product recommendations that would enhance and improve both developer experience and strategic and tactical product capabilities. I have performed this hands-on research across a broad spectrum of services including Containers (Kubernetes), AI APIs (e.g. Computer Vision, Speech-to-Text), IoT, managed services for Machine Learning, Identity, and Hybrid Cloud. I am experienced in use of APIs, CLIs, Consoles, and SDKs for the majority of Cloud services. I am skilled in presenting comprehensive reports to VP level leadership and tracking implementation of product improvement actions.My analysis has drove increased investment in product areas, expansion of developement teams, and increased requests for more advanced programs.I participate in interview loops, mentor new members of the team, provide design guidance on frameworks, and am sought after to review and enhance our technical team documents. From December 2017 to October 2020 (2 years 11 months) Seattle, WA