• Independent Contractor • Certified Salesforce.com Administrator and Developer • Service Cloud Expert, Knowledge Management Expert • Salesforce.com Solution Architect, Functional Architect, Business Analyst and Consultant • Documents and Manages Requirements, Functional and Technical Design Documents • Agile and Waterfall Methodology Program Management with tools such as Jira • Full Phase Sales Cloud and Service Cloud Salesforce.com...
• Independent Contractor • Certified Salesforce.com Administrator and Developer • Service Cloud Expert, Knowledge Management Expert • Salesforce.com Solution Architect, Functional Architect, Business Analyst and Consultant • Documents and Manages Requirements, Functional and Technical Design Documents • Agile and Waterfall Methodology Program Management with tools such as Jira • Full Phase Sales Cloud and Service Cloud Salesforce.com Implementations • Salesforce.com Knowledge Management expert • Call Center Service Cloud expert • Conference Room Pilot Coordinator • User Acceptance Testing Lead • Manages Project Deliverables, Milestones and Dependencies • Data Integration, Migration & Conversion • Lead Business from Plan Phase to Deployment Phase • Support Customizations & Implement Configurations • Declarative System Configurations such as Security Model, Profiles, Field Types, Page Layouts, Custom Objects, Field Dependencies, Workflows and Approval Processes, Sharing Rules and Custom Reports and Dashboards • Manages Offshore Build Team and Vendors • Builds and Manages Pre-Sales Statement of Work & Rough Order of Magnitude • Corporate Subject Matter Expert on Nonprofit CRMSalesforce Consultant @ Salesforce Functional and Solution Architect helping major corporations implement Salesforce.com Service and Sales Cloud From October 2013 to Present (2 years 1 month) Salesforce.com Functional and Solution Architect @ Systems Integration Consulting professional, responsible for delivering large-scale, complex programs that marry processes with technology to help clients achieve high performance in the Salesforce.com Sales Cloud and Service Cloud. Industry Applications professionals design, implement and deploy packaged software solutions that have been developed to accommodate unique industry business and management processes, regulatory requirements and other business needs. • Creates functional requirements as an input to application design • Works with the client to understand and document their existing processes as well as document their future, improved and standardized processes that will be enabled by the SaaS solution • Performs configuration and administration of SaaS solution, based on application designs • Develops and tests detailed functional designs for business solution components and prototypes • Plans and executes data conversion activities (e.g., test data) • Creates training materials, supporting training delivery and providing end-user support From September 2011 to Present (4 years 2 months) San Francisco Bay AreaManagement Consultant @ Development consultant aiding non profit organizations in CRM database management such as Salesforce.com, Raiser's Edge and Gift Works. Fundraising, prospect research and capital campaigns. Manages website and database technology such as Salesforce.com, Google Apps and social media sites. Works alongside seasoned non profit consultants in strategic business planning, government public agency relations, organizational development, management and governance. Fund development including private, corporate, and family foundation oversight and management; with proposal and grant management. Tracked capital campaign development, including budgets and expenses, draft correspondences and newsletters. Coordinate and execute annual campaign, annual galas and public relation events. From January 2009 to August 2011 (2 years 8 months) CRM Operations Manager @ Directed CRM daily operations of two domestic violence safe haven sites, including a shelter and transitional house. Reorganized and streamlined chaotic office and client management systems, which were jeopardizing confidential documents, and introduced standardized tracking systems for cash flow, revenues, and operating expenses. Independently oversaw administrative management, daily operations, client relations, media/PR and basic accounting. Initiated and managed transition from manual to computerized record-keeping system, which increased operations by 80%. Developed and managed effective client relationship-management strategies, which laid groundwork for securing and retaining major government contracts. Directly supervised six senior management staff persons and led staff cohesion and team-building endeavors; and acted as liaison to Board of Directors and served on three board committees. Aided Executive Director and Grants Manager in fundraising and grant writing efforts. Networked with other service providers and donors to build working relationships. Actively participated in relevant community committees and associations. From 2005 to 2009 (4 years) Program Manager @ Senior management position responsible for performing advanced management and leadership work which involved CRM planning, organizing and directing of public housing management programs that included property management, maintenance, and asset management, and Capital Fund management for development rehab and modification. Monitored budget performance, vacancies, staffing, regulatory requirements, rent collections and client satisfaction. Oversaw the functions of multiple family and senior citizen housing developments of up to 2600 units over several complexes, as well as scattered-sites homes. From 2002 to 2005 (3 years) Program Coordinator @ Created CRM tracking for in-school and after-school educational and nutritional programs for NJ city schools. Formed, directed and coordinated an after-school tutoring service for disadvantaged youth. Held a broad leadership role that included planning, implementation and tracking progress of the Head Start program through CRM. Collaborated with other community agencies to plan and conduct community wide efforts to promote the health, educational development, and behavioral wellbeing of young children and families. From 1999 to 2002 (3 years) MBA, Management, Business, Nonprofit Operations @ Thomas Edison State College From 2008 to 2010 Gigi MBA is skilled in: CRM, Program Management, Salesforce.com, Strategic Planning, Business Analysis, Consulting, SaaS, Integration, Training, Management, Project Management, Entrepreneurship, Cloud Computing, Pre-sales, Public Speaking, Salesforce.com..., Team Building, Project Planning, Leadership, Fundraising, Social Media, Email Marketing, Non-profits, Client Delivery, Requirements Analysis, Business Intelligence, Business Systems..., Agile Methodologies, Databases, Business Process..., Business Process, JIRA
IT Consultant Freelance
October 2013 to Present
Salesforce.com Functional and Solution Architect
September 2011 to Present
San Francisco Bay Area
January 2009 to August 2011
CRM Operations Manager
2005 to 2009
Housing and Urban Development
2002 to 2005
Americorps and Head Start
1999 to 2002
Salesforce Functional and Solution Architect helping major corporations implement Salesforce.com Service and Sales Cloud Salesforce Functional and Solution Architect helping major corporations implement Salesforce.com Service and Sales Cloud
What company does Gigi MBA work for?
Gigi MBA works for IT Consultant Freelance
What is Gigi MBA's role at IT Consultant Freelance?
Gigi MBA is Salesforce Consultant
What industry does Gigi MBA work in?
Gigi MBA works in the Management Consulting industry.
Issued by ACCENTURE · May 2013
Issued by ACCENTURE · June 2013
Issued by ACCENTURE · February 2013
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Issued by ACCENTURE · April 2012
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