Gavin Wilson's Email Addresses & Phone Numbers

📖 Summary

Senior Enterprise Customer Success Manager / Team Lead @ Chartio "Player/Coach" providing consultative & value-based post-Sales Business Intelligence solutions at a "bleeding-edge" SaaS Start-Up... Relationship management & client advocacy achieved via education, enablement, engagement, & empowerment of all end-users associated with a subscriber-organization.... In true start-up fashion, branched-out to tackle Sales, Marketing, Project Management, QA initiatives head-on while attempting to streamline processes and procedures in an effort to maximize over all earning potential for a pre-Series-A funded company. From 2015 to October 2018 (3 years) San Francisco, CAClient Success Team Manager @ ZenBanx Holding Ltd. • Built and lead Zenbanx’s Customer Success team of 6 people, driving the successful adoption of BETA testers and new users – contributing to the foundation of Zenbanx’s successful acquisition by SoFi.• Rapidly became a product and technical expert – ascertaining and implementing best practices for the Customer Success Team while augmenting, refining & teaching a highly personalized brand of world-class customer care ensuring exemplary customer experience to prospective users & clients during on-boarding.• Harvested and packaged appropriate and detailed feedback to Supervisory and Development Teams regarding various product and system infrastructure offerings in both the QA and Beta environments. From 2014 to 2015 (1 year) Redwood City, CAStrategic Operations Manager @ Fit For Life Solutions • Negotiated/implemented Salesforce’s cloud-based CRM System, streamlining trial-to-client process and enhancing the client relationship experience, facilitating company expansion to two new locations during my tenure (with six locations opened since).• Leveraging Salesforce to create individual member profiles, launched new marketing, sales, prospecting and other relationship management initiatives to implement new revenue streams – including high-end supplements, adventure race team memberships & a Fit For Life Clothing line.• Closed “trial to client” transition by coaching and consulting members during the on-boarding and trial processes regarding fitness regimen, nutrition, payment plans, etc. From 2013 to 2014 (1 year) San Mateo, CACustomer Success Manager @ AAA NCNU • Utilizing “Solution-Based Sales” methodology, I cultivated/maintained a business of over $69 million of insurable assets within the 1st year of production, winning Corporate Recognition for “percentage revenue increase” in month-over-month production in April 2012.• Managed all aspects of sales cycle including solution development, contract negotiation, and closing process for new business opportunities. • On-boarded new members and grew the existing member’s relationship with AAA, custom-tailored existing insurance policies to properly fit needs and generated sales leads during policy reviews. • Became a “Sales Coach” in office – assisting in closing deals, refining business plans, teaching best-practices, helping some exceed their personal sales goals & gain corporate recognition for production. From 2011 to 2013 (2 years) San Mateo, CASergeant, Joint Tactcical Air Controller (JTAC)/Fire Control Team Commander @ United States Marine Corps • Honorably Discharged at the rank of Sergeant in a Special Operations-capable unit.• During Operation Iraqi Freedom 2003, commanded a four-man FCT team assigned to liaise with British Infantry at both Company and Battalion levels providing both close air support and communications. Provided insight for British commanders regarding the use of American fixed/rotary-wing tactics and ordinance during offensive operations against enemy positions, armor and troops. Received Presidential Unit Citation for actions taken.• Provided on-the-job Military Occupational Specialty (MOS) cross training for Marines and Navy Corpsmen in platoon & counseled each on professional development.• Awarded Navy & Marine Corps Achievement Medal for actions taken during Operation Battle Griffin in Norway, Feb. 1999. • Meritoriously promoted to the ranks of Corporal (Oct 1999) and Sergeant (July 2002). From 1997 to 2005 (8 years) 3rd ANGLICO, 4th MAR DIV - Long Beach CASenior Support Account Manager @ Snowflake What if you could have.... -The performance of Teradata -The flexibility of Hadoop -The elasticity of the cloud -All for 90% less than you're currently spending Come check us out at www.snowflake.com. San Mateo, California