Profile
A highly skilled Multi- Site Operator with extensive knowledge within the Soft facilities industry, with the aptitude to analyse and interpret data under pressure. A very commercially astute individual with a keen eye for detail, to drive the business forward. Very conscientious, loyal, hard working and passionate individual, who is driven by his teams and own successes. Excellent interpersonal and organisational skills with the ability to communicate with people at all business levels. Is very self motivated, and enjoys nurturing his team to succeed.
Having worked within the industry for over 30 years I have developed a wide range of skills that would meet, and exceed the expectations for this role.
In my present role I am responsible for the facilities of all the Catering, housekeeping, ground maintenance, reception, stores, pest control, fleet cars, company mobiles etc of a very large manufacturing Pharmaceutical site, and in a short space of time set up new contracts through negotiations, and saved over 75K, and also enhanced the quality of service.
Previously managing as the Regional Operations manager a large team of 380 staff and having 8 direct reports. As well as strict control of a 10 Million Pound annual budget. Looking after 29 sites within the Care Industry, from large Jewish care homes to commercial day centres, cafes, hospitality and a fine dining restaurant.
During my time I had many achievements from supporting the tendering and mobilising of the company’s largest contract. Also achieving a 14% increase of sales within the first 2 months and also restructuring at a saving of 150K. I would relish the opportunity to bring this level of success to your company.
During my working years, I have worked, in defence, however also worked in Military Hospitals, as well as the welfare sector in my previous role. I was also instrumental in troubleshooting in a number of Educational sites.
Contract Director Healthcare @ From November 2014 to March 2015 (5 months) PROJECT FACILITIES MANAGER @ : As the Project Facilities Consultant, I was originally brought in on a 12 week interim role to ensure that the soft services provided at very large Tesco Extra Site during the 12 week trial was successful to help win further business. The role looked at Soft Services in Catering, Café and Staff rooms, Security and Cleaning.
The role was to build client relationships, and look at productivity and raising the standards across the trial site, bringing in new equipment to support the trial and develop a very good rapport within the Clients team and my own.
This role is to identify opportunities that will enhance the company’s opportunities to tender for new business within this large retail organisation. The areas that are to be covered are Catering, Security and Cleaning. Weekly evaluating areas that will increase productivity without any cost implications. Working closely with the client on a day to day basis, and ensuring all tasks to specification are carried out, as well as formalising new methods to increase a better working environment, I have also recently be utilised to carry out across the East Anglia Region trouble shooting in a number of their other retail sites, ensuring we are providing a first class service, and following all company legislation, methods and procedures. The Region had 6 out of the 17 sites failing its audits, and over the 8 weeks of visiting the sites, managed to accomplish zero failures.
This position has grown each day of the trial and the out look is positive for the company to win many more contracts, we have recently picked up 3 more sites in Durham, Hucknall and Long Eaton, which I am presently mobilising with my team of Regional Managers, with the client potentially offering many more sites within the New Year. From May 2013 to December 2013 (8 months) United KingdomGeneral Manager @ Role: The General Manager of a very large Defence Contract, directly reporting to the Company Regional Director. A position that has 12 direct reports and manages the day to day running of the Catering, hospitality and events, cleaning, retail Spar Shops, a Costa coffee outlet and a number of Real Bean coffee outlets as well as a few Leisure bars. The primary role ensuring the team provides all in-flight passenger meals for a site with 7000 military and civilian personnel. Other facilities managed on this site are the cleaning of accommodation, large catering and hospitality events ranging from 100 to 4000. Successfully reviewing all areas of the annual budget of 16 million, to ensure savings and managing a team of over 320 staff. From June 2012 to May 2013 (1 year) FACILITIES MANAGER @ I have now taken over a number of Facilities at Pfizer Pharmaceutical.
I am the budget holder for a number of Soft Services, and presently tendering for a number of new contracts.
Role: The Facilities Manager of a large Pharmaceutical Company, directly reporting to the Company Facilities Director. A position that ensures that the business is provided with the best Soft Facilities from a number of Contract Agencies. The facilities that are managed for this site are Catering, Cleaning, Laundry, Reception, Pest Control, Grounds Maintenance, Window Cleaning, office moves, and a number of other soft services within the business. To ensure that Good Manufacturing Practice is carried out as per the SOP of the business. Tender for new contracts on an annual basis.
Major achievements:
Successfully in a short period of time reduce the budget by 10%, without affecting the quality and requirements of the business. Controlled the annual P and L account of 1.5 Million. Help with the re-siting of a cafeteria, and break out areas, as well as implementing new contract amendments due to closures and re-openings with the business.
Was successful in retendering new contracts and reducing the financial outgoings of the business on all new tenders.
• Regular Site Manager and Director Meetings.
• Weekly client relationship meetings
• Had direct reporting from all contract Managers..
• Introduced new concepts, flair and imagination into both Hospitality, and the commercial aspects of the site. From August 2011 to May 2012 (10 months) REGIONAL OPERATIONS MANAGER @ From 2011 to October 2011 (less than a year) Regional Operations Manager @ Role: The Regional Operations Manager of the Company’s largest multi site contract directly reporting to the Company Managing Director. A position that ensures the business provides fresh food to all Retail, Catering, Hospitality sites as well as Housekeeping, and Laundry 7 days a week. Senior Managed the Company’s first major soft facilities contract.
Major achievements:
Successfully pioneered a contract (which was gained due to the successful way in which the prime contract was handled by me involving takeover of 28 sites from a leading contractor and mobilised to the company standards, as well as successfully providing a Religious Festival in a short space of time from mobilisation. During the initial takeover had to mobilise another million pound site within the same contract. Controlled the P&L and an annual turnover of £8 million in relation to an overall contract total of £40 million, which succeeded and surpassed all company expectations. Reorganised and revised the service and the labour structures within the contract saving an extra 150K. Successfully Increased sales within the Commercial side of the business by 14% in 4 months. This was managed by focusing the teams on the customer journey, attention to detail and customer service. Successfully drove passion throughout the team and educated the managers to have a keen eye for detail and drove new ideas into the business from a company perspective. Set up procuring the right suppliers to drive the business forward.
• Instrumental in supporting the company to achieve a very large soft facilities contract and mobilise that contract with a brand new team.
• Had direct reporting from 6 Operational Managers, Finance Manager, and a Quality Assurance Manager.
• Successfully encouraged teams to take ownership of their Units departments, thus activating them to feel a part of decisions and business functions which helped to recognise talented employees who have now been promoted to their next level. From December 2009 to April 2011 (1 year 5 months) SENIOR OPERATIONS MANAGER @ Position: Regional Operations Manager – 28 x Multi Site Soft Facilities Contract
Role: The Regional Operations Manager of the Company’s largest multi site contract directly reporting to the Company Managing Director. A position that ensures the business provides fresh food to all Retail, Catering, Hospitality sites as well as Housekeeping, and Laundry 7 days a week. Senior Managed the Company’s first major soft facilities contract. From October 2007 to February 2011 (3 years 5 months) The General Manager @ Position- General Manager – large Catering Contract Oct 2007 – Dec 2009
Role: The General Manager of the Company’s flagship site, who directly reports to the Company Director. Implemented the soft facilities to this site. I was also utilised as the Company’s trouble shooter in the Education Sector, as well as supporting the company in other areas of their business.
Major achievements:
Implemented the transition and takeover of new site from another leading contractor. Dealing with all staffing issues including TUPE. Successfully planned and reorganised the Catering and Hospitality for 250 residents in 9 separate locations, and increased sales in the staff dining room and cafe for 350 staff and retail for an onsite cafe.
Due to the success of my operation in this location, the Company obtained the much larger contract for which I was appointed as Regional Operations Manager
• Planned and organised VIP Events and hospitality on a daily basis.
• Liaised with CEO and Company Director on a weekly basis.
• Total budget control for resident feeding, staff feeding, cafe and hospitality events.
• Administered all staff concerning hiring and firing, welfare, CRB checks, discipline, time sheets, payroll and rotas.
• Organised and planned staff training in Health and Safety and Food Hygiene, as well as training them in NVQ. From October 2007 to December 2009 (2 years 3 months) General Manager @ From October 2007 to December 2009 (2 years 3 months) REGIONAL CATERING WARRANT OFFICER @ Nov 01 – Sep 07 Regional Catering Warrant Officer - 1st Regiment Royal Horse Artillery
A position that is expected to provide facilities and catering function in any given theatre, accommodating and feeding from 250 – 5000 personnel.
• Successfully organised the facilities and Catering operation not only in barracks and in Cheshire at a multi site for the Fire strikes but also in Bosnia, Kosovo, Iraq, Canada and Cyprus.
• Successfully planned and organised the delivery of Catering and facilities for a maximum of 5000 personnel and minimum of 250 personnel.
• Total budget control for all aspects of catering and contract on operations or in peacetime.
• A Qualified Health and Safety operator that ensures all aspects of the operation are fully compliant with the Food and Health and Safety Policy
• Human Resource management of all catering and contract cleaning staff.
• To manage all military, catering and additional training for operational and peace time requirements.
• Administered the welfare and discipline of military and civilian personnel ensuring they were fully motivated and morale was high in any given theatre.
• Planning and execution of all Regimental deployments ensuring that equipment, manpower, resources were available at any given time
• Catered for royal dignitaries and foreign diplomats from UK, Saudi Arabia USA, UK, Canada, France, Cyprus and Iraq.
• A qualified Equal Opportunities and Diversity Advisor.
• NVQ co-ordinator and assessor for NVQ Level 2/3 in catering management.
Major achievements:
• Organised catering and equipment for 15 multi-sites at short notice for fire strikes in Cheshire/Cumbria, ensuring that a very professional service was supplied over any given period.
• Motivated my workforce during difficult times in Iraq, where the team were successful in any given tasking. From November 2001 to September 2007 (5 years 11 months) Catering Warrant Officer @ A position that is expected to provide facilities and catering function in any given theatre, accommodating and feeding from 250 - 5000 personnel.
Successfully organised the facilities and Catering operation not only in barracks and in Cheshire at a multi site for the Fire strikes but also in Bosnia; Successfully planned and organised the delivery of Catering and facilities for a maximum of 5000 personnel and minimum of 250 personnel.
Total budget control for all aspects of catering and contract on operations or in peacetime.
A Qualified Health and Safety operator that ensures all aspects of the operation are fully compliant with the Food and Health and Safety Policy
Human Resource management of all catering and contract cleaning staff.
To manage all military, catering and additional training for operational and peace time requirements.
Administered the welfare and discipline of military and civilian personnel ensuring they were fully motivated and morale was high in any given theatre.
Planning and execution of all Regimental deployments ensuring that equipment, manpower, resources were available at any given time
Catered for royal dignitaries and foreign diplomats; A qualified Equal Opportunities and Diversity Advisor.
NVQ co-ordinator and assessor for NVQ Level 2/3 in catering management. From November 2001 to September 2007 (5 years 11 months) Facilities Manager @ Monitoring, controlling of the multi activity contract, ensuring that the military is provided with a high class service within strict budgets.
Ensured that facilities were provided to a very high standard, constantly monitoring, re-evaluating and controlling all aspects from catering, cleaning and for any future new rebuilds.
Overall control on all catering, cleaning and retail aspects within the multi activity contract of a large tri-service organisation.
Successfully planned and managed budgets for all catering aspects and cleaning contracts.
Amendments for facilities rebuild and major and minor alterations to the schedule of requirement.
Administration, welfare and discipline for military and civilian staff
Major achievements
Saved the military budget £237,000 for claims from the contractor, with in depth research in my own time to substantiate their claims.
Planned and structured the SLA for the cleaning and catering contract to be tendered out to a number of new businesses. From August 2000 to November 2001 (1 year 4 months) FACILITIES MANAGER @ Aug 00 – Nov 01 Facilities Manager – Defence Medical Services Training Centre
Monitoring, controlling of the multi activity contract, ensuring that the military is provided with a high class service within strict budgets.
• Ensured that facilities were provided to a very high standard, constantly monitoring, re-evaluating and controlling all aspects from catering, cleaning and for any future new rebuilds.
• Overall control on all catering, cleaning and retail aspects within the multi activity contract of a large tri-service organisation.
• Successfully planned and managed budgets for all catering aspects and cleaning contracts.
• Amendments for facilities rebuild and major and minor alterations to the schedule of requirement.
• Administration, welfare and discipline for military and civilian staff
Major achievements
• Saved the military budget £237,000 for claims from the contractor, with in depth research in my own time to substantiate their claims.
• Planned and structured the SLR for the cleaning and catering contract to be tendered out to a number of new businesses. From August 2000 to November 2001 (1 year 4 months) Unit Catering Manager @ Overall planner and organiser for all catering operations, whether in the field or in Barracks
Overall control of all catering aspects whilst in UK, Botswana, Kenya, Belize, Canada and Northern Ireland.
Continuation training for all staff
Budget control on all catering accounts
Planner and organiser for many VVIP functions including Prince Charles, Prince Phillip and Princess Anne.
Worked and managed a diverse workforce and ensuring they received and provided a high-class service.
Provided quality service on numerous occasions for Royal dignitaries and VIPs. From October 1991 to August 2000 (8 years 11 months)
NEBOSH, PASS @ NVQ LEVEL 4 MANAGEMENT - NEBOSH - ADV FOOD HYGIENE - ACCOUNTANTS - COSHH ASSESSOR - NVQ ASSESSOR - From 2007 to 2007 accountants (Bristol University)park house GEOFF BAVISTER is skilled in: Human Resources, Procurement, Food, Budgets, Management, Recruiting, Facilities Management, Team Leadership, Training, Contract Management, CRM, Hospitality, Operations Management, Negotiation, Project Planning