Passionate IT professional with 25 years of entrepreneurial, international hands-on experience, mostly in CTO and VP/Director of IT roles, concurrently managing cross-functional teams that support business in the US, Europe and Asia. Strong executive leadership, technology, process and organizational skills. Focus on quality and building/retaining teams of A-players.
- Strong analytical, risk mitigation and problem solving skills. Thinks outside the box and comes up with unorthodox, cost-effective solutions.
- Strong creative and broad technical background based on many years of software development, DBA-work, infrastructure management, product management and related areas of responsibility.
- Background in venture capital, private equity placement, and incubating businesses.
- Strong focus on efficient go-to-market strategies, evaluating build vs. buy at all times.
- Compassionate leader with a democratic leadership style that holds team members accountable.
- Built businesses from the ground up; from concept to multi-million dollar revenue streams.
- Team builder with strong record of hiring & retaining A-players.
- Strong negotiation and contract drafting/review skills.
- Datacenter & Infrastructure architecture, procurement, and management.
- Strong supporter/implementer of Agile project management methodologies.
- Senior DBA "in a former life" for Microsoft SQL Server clusters and MySQL DB instances, including data modeling, high- availability design, high-performance tuning, and disaster recovery.
- Online marketing skills and content development, including Search Engine Marketing (SEM) and Social Media management.
- Inventor/developer of three patent applications for e-commerce and SEM.
- Speaks English, Dutch, German, and French and is able to work anywhere in the US and Europe without the need for work permits or visas.
Chief Engineering Officer @ - Responsible for establishing and executing the company’s technical vision.
- Scaling our architecture to meet the demands of our aggressive growth curve.
- Responsible for Next Generation technology initiatives and guiding the process by which we achieve our NextGen goals and objectives.
- Implemented and optimized an Agile software development methodology with a mostly distributed software development team.
- Implemented and optimized a Continuous Delivery Pipeline, ensuring Quality is designed into
our products from the onset.
- Leading all aspects of the company’s technology development and operations area.
- Managing a fast growing mostly distributed team and providing overall technical direction for the
company’s SaaS and mobile platforms.
- Participant in TeamSnap’s senior management team, and playing a major role in defining the
company’s strategic direction.
- Early investor in TeamSnap. From April 2013 to Present (2 years 9 months) Owner/CEO @ - Provide strategic advice for companies looking to improve the efficiency of their available IT budgets, and drive down customer acquisition & retention costs by re-focusing clients on the right business metrics.
- Technology/business consulting and software/hardware architecture, design & development, currently mostly focused on clients in the law profession and hospitality industry. From 2011 to Present (4 years) Chief Technology Officer @ - As CTO, my primary focus was on the future of Roomlinx' Interactive Entertainment product line for the Hospitality Industry.
- Provided strategic direction to the product development team, corporate IT and research & development activities.
- Developed best-in-breed products to serve major Hospitality Industry brands like Hyatt, Marriott, etc and their guests.
- Provided the best possible guest experience when it comes to in-room entertainment, high speed wireless internet and television.
- Strategic advisor to the CEO. From November 2012 to February 2013 (4 months) Chief Information Officer @ - Primarily responsible for all aspects of product development, design for both Network and RF/TV infrastructure, field operations and installation, final tier operational support and corporate IT.
- Actively scaled and tuned the organization and established & optimized business processes to meet demands associated with explosive growth.
- Established new cost effective partnerships for outsourcing of services.
- Focused on delivering world-class service to global hospitality industry partners like Hyatt, Marriott, etc. From March 2012 to November 2012 (9 months) Co-owner, President, CTO, and Managing Director @ - One of three Managing Directors of the eonCapital investment fund. Acted as a Technology Strategist evaluating investment opportunities and providing technology, business advice & mentoring to portfolio companies.
- Co-founder of All Aboard Toys – Grew to no. 3 online toy retailer in the US. Designed and operated highly efficient 22,000 sq.ft. warehouse, e-commerce and shipping transaction processing. Very innovative use of in-house developed technology, sending shipments worldwide. Successfully merged the company in 2008 and assumed a seat on the Board of Directors of the combined entity.
- Co-founder of GoToast and eonMedia agency (2001) to support a developing need in the online search marketing and pay-per-click advertising vertical. Eventually sold to aQuantive and subsequently to Microsoft. Inventor and author of 2 SEM patent applications. First to market. Personally developed prototype and directed development team to stay ahead of emerging competition. Grew company from concept to multi-million dollars in annual revenue. Maintained tight relationships with Google, Yahoo and 37 other PPC search engines globally. As a market-leader, we designed third-party API’s for many search engines, including Google.
- Vice President of Technology for Atlas Solutions (aQuantive) after acquisition.
- Directed highly efficient teams of project managers, business analysts, senior developers, DBA's, system administrators, UI designers, usability engineers, and helpdesk support personnel.
- Designed, built and operated the eonBusiness enterprise class data enter.
- Performed security audits for third parties, including penetration testing and code reviews. Maintained and tested compliance to PCI Data Security Standards and Disaster Recovery scenarios.
- Designed secure, highly scalable and fault tolerant architectures that resulted in greater than 99.999% uptime across many client sites.
- Designed, built and maintained e-commerce sites listed in global top 5. From 1999 to 2011 (12 years) Director of Business Systems @ - Responsible for operation of the CSG Systems billing system that collected all revenue for the entire Dish Network satellite television division.
- Directed a team of business analysts and software developers that enabled the company to collect revenue for new service offerings and marketing promotions.
- Partially designed and supported call center infrastructure with 5000+ seats to provide excellent customer service to our customer base.
- Key player in devising and executing marketing strategies to compete with DirecTV and cable TV. From 1998 to 1999 (1 year) Technical Director @ - Established the German office in Frankfurt for CSG Systems, traveling all over Germany and the Netherlands, living in Frankfurt.
- Migrated a multitude of cable TV head-end operators into client KabelMedia’s existing billing system, ensuring data hygiene and consistency.
- Directed a local team of business analysts to migrate multiple-million cable subscriber records to a new generation CSG billing system for the cable TV industry.
- Assumed responsibility for day-to-day operations of the entire IT department at the request of client KabelMedia.
- Assisted with cable TV subscriber migrations for cable TV operator UPC in Amsterdam (Netherlands). From 1997 to 1998 (1 year) Frankfurt Area, GermanyIT Business Systems Manager @ - Supported Marketing, TV Programming and Call Center operations for the Dish Network launch in 1995 with a team of business analysts, DBA’s, software developers, system administrators and desktop support personnel.
- Responsible for maintaining core IT systems, networks and application infrastructure, including VAX/VMS clusters, later to be replaced by high-end T- and V-class HP UNIX clusters with EMC2 storage pools.
- Responsible for desktop support across the entire organization.
- Designed, implemented and maintained the ERP system for EchoStar’s Singapore office, supporting business across all of Asia. From 1994 to 1997 (3 years) IT Manager @ - Responsible for procurement, installation, support and maintenance of all applications, telecommunications and other hardware & infrastructure for the Netherlands (Almelo) office.
- Re-designed, implemented and maintained the ERP system for EchoStar’s Netherlands (Almelo) and Spanish (Madrid) office, supporting business across all of Europe, Africa and the Middle East in a bonded warehouse environment. From 1990 to 1994 (4 years)
Information Science @ HIO Enschede (Netherlands)Mechanical Engineering @ MTS Almelo (Netherlands)RSG Erasmus Frank Watervoort is skilled in: Start-ups, SEO, E-commerce, Project Management, Product Management, Online Advertising, Disaster Recovery, Agile Methodologies, Strategic Planning, Software Development, SQL, Information Architecture, Team Leadership, Cloud Computing, Strategic Partnerships
Websites:
http://www.eonbusiness.com,
http://www.allaboardtoys.com,
http://www.eonbusiness.com/?section=portfolio