I am 32 with over 9 years of Consulting in Products, Retail and Media & Entertainment Industry with focus on eCommerce, Mobile and Omni-Channel strategy definition.
Currently I am an Accenture Manager and I'm working for the Accenture Interactive Team of Milan (eCommerce centre of Excellence).
During the last 4 years I've been involved in full omni-channel transformation programs across Europe.
Excellence in building relationships with Client and with Team, I have experience in program and project management and ability to drive key results in a variety of business environments and managing teams across different locations.
Contact info: fabio.marastoni@gmail.com
Specialties: Project and Program Management, Change Management, Planning, Coaching and Teamworking, Leadership
Industry Skills: SAP, Multi-Channel, eCommerce, CRM, Direct Marketing, Paymet Gateway, Social Media, SEO, Intershop Enfinity, Adobe Marketing Cloud, Cross-Channel, Hybris, Adobe, Analytics, Marketing Cloud, CQ5, AEM, Omni-Channel
Omni-Channel Functional Lead @ Omni-channel strategy definition with focus on the Digital channel for a Luxury Fashion Brand
• Requirements ghatering and definition with BPOs
• Global and Local approach applied to different markets / countries
• Governance and Organization definition (processes, roles, in-sourcing approach, vendors
relationship)
• Strong interactions with the Technical Team for the solution design (based on the top vendors and
providers)
• Solution based on: Adobe Marketing Cloud (AEM, Analytics and Target) + Elastic Path
The project has also a deep Business Development engagement for the initiative.
http://www.accenture.com/us-en/landing-pages/Pages/fashion-luxury-industry.aspx From November 2014 to Present (1 year 2 months) eCommerce Business Consultant @ I am a team member of Accenture Interactive of Milan (eCommerce Excellence Center).
Omni-Channel Transformation Journey for a Luxury Brand of Food and Beverage.
• 41 Markets and 60 countries, characterised by different stage of maturity, sales volume and
market complexity.
• Requirements ghatering with BPOs.
• Functional Design Lead for Mobile (App and mSite) and Content/Frontend areas
• Strong interaction with other channels (Trade, Botique, CRC, CRM and B2B)
• Involved in the build, go-live and post go-live phases From February 2013 to November 2014 (1 year 10 months) eCommerce Business Consultant @ Client: Fashion
Project: Demo and Workshop Preparation
• Full day workshop and live demo preparation
• Team and external Partners/Vendors coordination
• Live demo on eCommerce platform (Hybris) based on specific input scenarios from the Client
• Workshop topics: eCommerce, Logistics and Financial process
• SME for eCommerce and Mobile processes / best-practices
Two weeks of preparation plus 3 days on-site, the success of the DEMO was a prerequisite to access to the RFP; achieved. From February 2013 to February 2013 (1 month) Role: Program Manager (Consultant) @ • Manage all eCommerce and CRM processes and platforms
• Guidance of Client and Development Teams which are based on different locations.
• Continuos communication and close Relationship with Client and his Business Partner about sales and new technical implementations.
• Design and implementation of enterprise processes, governance, operative and organizational model to deliver operations control and visibility.
• Enablement of highly automated integrations between Business Unit and external partners in order to contain operating costs. From October 2011 to January 2013 (1 year 4 months) Milan Area, ItalyRole: Assistant Project Manager (Consultant) @ - Reengineering of Customer Registration process to acquire more registered users.
- Collecting data Customer for eCommerce Personalization: clustering, promotions and products proposition.
- Taxonomy analysis for Catalog Management: categories, facet navigation and product attributes. From July 2012 to October 2012 (4 months) Milan Area, ItalyRole: Assistant Project Manager (Consultant) @ Worked closely with the Project Manager to help ensure the smooth running of the project on:
• Definition of the integration strategy to launch and support a reseller business model.
• Reengineering of CRM capabilities to encompass online sales and Customer Care functions in a multichannel environment.
• Design and development of new e-Commerce/CRM business and technological capabilities. From March 2010 to October 2011 (1 year 8 months) Milan Area, ItalyRole: Partner and Web / Marketing Director @ • Planning, analysis and co-ordination of web development, from the selection of technical infrastructure to the choice of development partners: plus hundreds of websites realized.
• Offshore Development Director for Delivery Team (India): cost reduction.
• Proposed and Implemented Online, eTourism Booking Platform and CMS.
• Led Affiliations, ADV and Direct Marketing with Booking.com, Google, Tradedoubler and other companies. From March 2008 to February 2010 (2 years) Milan Area, ItalyTechnical Consultant @ • Reengineering operation & development tasks of the Buying Process on SAP platform: SD, MM and FI modules. Increased performance, reduced cost and time by process automation.
• Directed team of 6 people working on: Data Ware House, Marketing Platform, Circulation System and Financial Controller.
• Responsible for the customer interactions in the business, getting functional requirements for new implementations as well as proposing and implementing solutions. From October 2003 to February 2008 (4 years 5 months) Milan Area, Italy
88, Economics e Business Administration @ Università Cattolica del Sacro Cuore From 2006 to 2009 Fabio Marastoni is skilled in: E-commerce, CRM, Start-ups, Social Media, Management, Online Marketing, Web Project Management, Program Management, Social Networking, Management Consulting, Team Management, Project Management, Online Advertising, SEO, Multi-channel Marketing