Euan Macdonald's Email

• Experienced working in fast paced eCommerce departments within retail, utility and financial services environments. • Successful track record in implementing key online projects, particularly focused on improving the online customer experience. • Flexible in adopting either agile or waterfall approaches to best meet business objectives. • Practitioner of web methodologies including usability testing, web analytics, and multi-variate testing. • Focused on influencing and developing solutions that deliver business growth and achieve targets. • Excels at stakeholder management by building instant rapport and utilising great communication skills. • Proven leader who is highly successful at motivating and developing teams and individuals. • Adept in prioritising business needs to maximise benefits within planned resource levels. • Certified Prince2 Practitioner

eCommerce Project Manager @ From March 2014 to Present (1 year 10 months) IT Project Manager @ • Responsible for end-to-end IT project deliveries working within agile and waterfall frameworks, managing teams of onshore and offshore developers. • Department lead on project governance including status reporting, resource supply & demand, and budgetary control of release costs. • Close supplier management to secure resource within heavily outsourced model and ensure service partners meet contractual SLAs. From April 2012 to March 2014 (2 years) Norwich, United KingdomeCommerce Project Manager @ • Responsible for management and ownership of assigned online projects and delivery of tactical marketing campaigns. • Lead technical and business teams on projects – utilising personal skills to engage and motivate team members to achieve project objectives. • Act as consultant to wider marketing department to interpret requirements and recommend practical solutions. • eCommerce department lead on production of project initiation documents in order to secure business sign-off and funding for key initiatives. • Shared responsibility or reviewing RWE npower project mandates to highlight eCommerce impacts – interfacing with wider RWE IT colleagues and portfolio managers. From September 2010 to April 2012 (1 year 8 months) Project Manager @ • Responsible for management and ownership of assigned online and multi channel projects. • Led cross functional teams on projects – teams including front and back end developers, web designers, UX architects, and business content contributors using in-house content management system. • Worked with Website User Experience team to undertake customer research, competitor research, and learn from website analytics. • Utilised various reporting tools to perform data analysis – Omniture Site Catalyst, writing SQL queries, ProClarity data mining tool, Business Objects, and advanced Excel. • Liaised closely with IT department throughout the development lifecycle in order to deliver quality website enhancements and integrated systems and processes. • Supported decision making to ensure that projects were prioritised and overall project plan reflected online business strategy. • Analysed commercial viability of business opportunities and made recommendations to management team. From April 2009 to September 2010 (1 year 6 months) Manager, Systems and Projects, Commercial @ • Managed team of 7 responsible for waitrosewine.com online assortment and stock management, administration of johnlewis.com online hampers and flowers business, and selling gift and merchandise products into business-to-business marketplace. Team expanded to include up to 12 temporary admin co-ordinators during Christmas Peak trade. • Conducted appraisals and supported personal development plans for 3 direct reports. • Responsible for delivery of all projects within johnlewis.com Commercial department. • Represented wider department within the johnlewis.com Peak Planning Group – focused on risk mitigation and negotiating with key stakeholders to deliver successful peak trade. • Liaised with third party suppliers on a day-to-day basis and ensured an excellent service through careful relationship management. From April 2007 to April 2009 (2 years 1 month) Business Analyst / Project Manager @ • Worked within team of analyst/project managers performing business analysis and project managing online and cross-functional projects. • Utilised UML techniques to capture business requirements and produce thorough documentation easily understood by business and IT colleagues. • Exposure to .net / SQL server development environment. • Undertook commercial analysis on wide range of range of topics ranging from implementing designer fashion on-line to re-engineering the back-end billing system. • Worked as part of wider waitrosewine.com team as IT consultant - helping shape commercial decisions and website improvements. • Liaised with stakeholders in all areas of johnlewis.com – including presenting proposals to the senior management team. From August 2005 to April 2007 (1 year 9 months) Senior Programmer @ From September 2001 to August 2005 (4 years)

2:1, European Studies @ Durham University From 1998 to 2001 Euan Macdonald is skilled in: Stakeholder Management, E-commerce, Business Analysis, Project Delivery, PRINCE2, Project Management, Management, Process Improvement, Retail, Project Planning, Change Management, Prince Practitioner, Analysis, B2B, Leadership