Salesforce Certified Administrator - Summer '15 Release

Salesforce Administrator @ * Work closely with Product Management, Sales, Operations, Finance, Marketing, and Support to understand their needs with enhancements and bug resolution for Salesforce.com applications and product launches / changes in SteelBrick quoting tool * Responsible for managing, configuring and administrating the Salesforce.com application of 1,000 users including user access, roles, profiles, security, approval processes, process builder, validation rules, workflow rules, page layouts, custom buttons, custom fields, and any configuration that meets the business needs * Gather product launch specifications from key stakeholders to load products, product features, product options, price books, and price book entries to SteelBrick CPQ and configure required price rules, product rules, product constraints, and all other configuration * Provide system and issue support to Sales Operations during quarter end to ensure team can quote, convert quote to sales order to book the order * Install, configure, and support the business with managed apps * Work closely with other IT system owners to resolve integration issues From September 2015 to Present (4 months) Salesforce Business Systems Analyst / Administrator @ • Support WW Customer Care with bug fixes and enhancement to agent console, support website, knowledge articles, and reporting • Modify Visualforce pages and Apex classes for bug fixes • Deploy code between sandboxes using change sets • Build reports and dashboards to satisfy reporting requirements including creating custom report types • Create approval processes, validation rules, and workflow rules (including field updates and email alerts) • Configure formula fields and custom buttons, as well as maintain dependent picklists • Write and execute SOQL queries for various requirements including data clean up, administration, debugging, and reporting • Use Force.com IDEs to search for blocks of code, identify resources, read code, and any code related task • Evaluate apps from AppExchange prior to installing in a Production environment • Tasked with configuration changes including users, profiles, permission sets, sharing rules, page layouts, custom fields, custom report types, public list views, Queues, Public Groups, validation rules, workflow rules, email templates • Perform data cleansing by exporting data, scrubbing ,and reloading as requested by Business and as required post bug fix deployment • Experience writing stories for enhancements that include test cases and acceptance criteria as well as working with external developers to architect acceptable solution plans • Skilled with testing code and configuration changes made by external developers to certify that solutions to enhancements and bug fixes meet business needs prior to UAT • Review release notes of Winter, Spring, and Summer releases to inform the Business of new features and prepare for changes • Work with Salesforce Premier Support to root cause some issues handled by internal team From March 2014 to September 2015 (1 year 7 months) Business Systems Analyst @ - Responsible for gathering business requirements - Understand business processes and document subsets into Visio workflows that are viable for implementation - Gap and impact analysis including facilitation of change management - Assist Project Manager with project documentation (e.g. project plan, use cases, status report, change request, training guide, etc.) - Design, build, test, and deploy workflows in D2L system and drive User Acceptance Testing (UAT) to get sign-off for production migration - Provide training to core teams on new system functionality - Manage software upgrades including intensive testing, data migration and testing, inform users of new features, and work with vendor to fix bugs - Carry out sanity and regression testing when patches are released to test and production environments - Worked closely with Global Marketing and Sales organizations to scope out a reporting dashboard that included metrics and measures, tables, charts, and all dashboard design as well as documenting functional requirements for the design, data mapping, and logic - Run Business Intelligence reports for key stakeholders and work with BI development team to implement enhancements as requested by Project Lead - Support the business with implemented tools such as a workflow and online review tool to manage end-to-end Marketing packaging process and a digital asset management (DAM) system to store product assets - Consultant to Marketing business partner with DAM system capabilities and functionalities including application architecture, granting access and permissions, tagging assets with metadata, asset uploads, asset clean up - Lead DAM system capability enhancements such as implementing video handling including validating and testing the proposed solution and ensuring system performance is acceptable From July 2010 to March 2014 (3 years 9 months) Telecom Analyst @ From February 2006 to June 2010 (4 years 5 months) Desktop Support / Buyer @ From 2001 to 2006 (5 years)

Bachelors of Science, Industrial and System Engineering @ San Jose State University From 2006 to 2009 Associate of Arts, Computer Science @ San Jose City College From 2003 to 2005 W.C. Overfelt High School Estela Solano is skilled in: Requirements Gathering, Requirements Analysis, Gap Analysis, Data Analysis, Business Analytics, Data Manipulation, Testing, User Acceptance Testing, Regression Testing, HTML, PL/SQL, Databases, Microsoft Excel, Reporting Tool, Technical Support