General Management Executive that grows net operating profits in tight margin QSR and retail/fuel environments. Expertise lies in turnarounds, acquisition integration, demand chain, operational simplification and ROI production. Creator of balanced strategies and solutions that motivate teams to achieve desired outcomes. Specialized experience in franchisee and franchisor collaboration strategies. Additionally, served as an Infantry Company Commander and is a combat veteran.

Vice President of Zone Operations @ From February 2015 to Present (11 months) Director Store Simplification @ From February 2014 to January 2015 (1 year) Director National Franchise Relations @ Manage collaboration between Franchisee community, field operations and store support center. Influence relationship management with 39 unique Franchise Owner Associations geographically spread nationwide, and lead efforts of 7 Franchisee Advisory Councils. Franchise Disclosure Document (FDD) maintenance, training & communication. Consultative and royalty revenue responsibility for 3 Domestic Master Licensees (420 stores) From January 2012 to January 2014 (2 years 1 month) Department Head, Guest Experience Improvement @ Plan, organize and lead a team of 89 Guest Experience Agents, to evaluate over 7000 U.S. and Canadian stores monthly, with the vision of improving the guest experience in: service, cleanliness, quality, and infrastructure & assortment. Responsible for all customer call center activity and reporting that produced a business case to introduce RFP process for CRM and VOC initiatives. From June 2011 to December 2011 (7 months) Division Market Manager @ Complete P&L responsibility & accountability for $375 million in annual revenue. From March 2009 to May 2011 (2 years 3 months) Director of Operations (Partner) @ Complete P&L responsibility & accountability for $51 million in annual revenue. From November 2003 to February 2009 (5 years 4 months) District Partner, Area Supervisor, General Manager @ From July 1995 to October 2003 (8 years 4 months) Infantry Company Commander @ 10th Mountain Division From June 1989 to June 1995 (6 years 1 month)

BS, Engineering @ United States Military Academy at West Point From 1985 to 1989 Master of Business Administration (MBA) @ Texas A&M University From 2011 to 2013