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Elizabeth Kell

Executive Director, User Experience & Consumer Insights Research

Executive Director, User Experience & Consumer Insights Research at Comcast

Greater Philadelphia Area

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Elizabeth Kell's Email Addresses & Phone Numbers

Elizabeth Kell's Work Experience

Comcast

Executive Director, User Experience & Consumer Insights Research

Comcast

Senior Director, User Experience Research

March 2015 to February 2020

Greater Philadelphia Area

Comcast

Director, User Experience Research

March 2013 to February 2015

Greater Philadelphia Area

Elizabeth Kell's Education

University of Pennsylvania

BA, Physics

1990 to 1994

Illinois Institute of Technology

MDes, Human-Centered Communication Design

2005 to 2006

School of Visual Arts

Graphic Design

1999 to 2001

About Elizabeth Kell's Current Company

Comcast

About Elizabeth Kell

đź“– Summary

Executive Director, User Experience & Consumer Insights Research @ Comcast Senior Director, User Experience Research @ Comcast From March 2015 to February 2020 (5 years) Greater Philadelphia AreaDirector, User Experience Research @ Comcast Director of UX Research with oversight for a team of eight. Team responsibilities growing in 2013 into evaluation of hardware design, package design, unboxing and the self-installation experience, usability testing and accessibility evaluation for people with disabilities, and closer collaboration with attitudinal (market) research and business intelligence departments. Represent and speak to user research to executives at the SVP, GM and C-level. Present, evangelize and educate on the role, process and value of behavioral/observational research to departments across Comcast and NBC Universal. From March 2013 to February 2015 (2 years) Greater Philadelphia AreaAssociate Director, User Experience Research @ Comcast Continuing to grow the team and expand our toolkit of methods to study the interplay between devices, screens and human behaviors. Increasing our focus on generative research through observational fieldwork and ethnographic interviews, non-directed contextual inquiry in the lab, and quantitative methods that seek to uncover existing mental models, beliefs and unmet needs. From March 2012 to February 2013 (1 year) Greater Philadelphia AreaManager of User Experience Research @ Comcast Built UX research practice from scratch to a team of six in less than three years. Oversee generative research and validation studies for a variety of online, mobile, set top box and cross-plaform properties; run internal usability/user research lab; manage vendor relationships; facilitate close collaboration with market research, product management and executives to produce products that remain highly profitable while putting users first. From December 2008 to February 2012 (3 years 3 months) Greater Philadelphia AreaSr Information Architect/User Researcher @ Comcast Senior IA for Comcast Interactive Media, first user researcher on staff to support new in-house usability lab in the new Comcast Center HQ. From May 2008 to December 2008 (8 months) Greater Philadelphia AreaUser-Centered Communication Designer @ Steelcase Lead communication designer for the Steelcase WorkSpace Futures group, focused on ethnographic fieldwork and analysis of a variety of working and learning environments in industry and education. Responsible for optimizing the translation of design research to non-designers and customers to increase sales opportunities/conversions, brand Steelcase as innovation leader, increase awareness of design research process and benefits.IA/IxD/UX strategist for Steelcase corporate projects including WSF knowledge management system and CEO-sponsored executive sales dashboard. From June 2006 to May 2008 (2 years) Greater Grand Rapids, Michigan AreaInformation Architect/Account & Project Manager @ I-SITE Created Internet communications & information architecture strategies and performed account manager services for I-SITE, an interactive firm specializing in online marketing of pharmaceuticals and consumer products. Clients: National Dairy Council, J&J-Merck/McNeil family (Lactaid, St. Joseph Aspirin, Mylicon), International SOS. From September 2004 to June 2005 (10 months) Greater Philadelphia AreaInternet Communications Specialist @ Verve Internet Solutions Information architect, interaction designer, interactive & visual designer, online communications strategist, educator and consultant for a variety of non-profit and education clients, including colleges and universities in the greater Philadelphia region. Also served as the account and project manager for clients and as principal copywriter and graphic designer for all company internal and marketing communications. From July 2001 to August 2004 (3 years 2 months) Greater Philadelphia AreaPrentice Hall Higher Ed - Marketing/Sales/Editorial Acquisitions @ Pearson 5-year career in various positions of higher education textbook publishing for the Prentice Hall label, including two years managing a $1M science & math sales territory based in Michigan and Ohio, marketing for the chemistry list and author acquisitions and management of the physics list. From April 1996 to July 2001 (5 years 4 months) Greater New York City Area


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Frequently Asked Questions about Elizabeth Kell

What company does Elizabeth Kell work for?

Elizabeth Kell works for Comcast


What is Elizabeth Kell's role at Comcast?

Elizabeth Kell is Executive Director, User Experience & Consumer Insights Research


What is Elizabeth Kell's personal email address?

Elizabeth Kell's personal email addresses are e****[email protected], and l****[email protected]


What is Elizabeth Kell's business email address?

Elizabeth Kell's business email addresses are not available


What is Elizabeth Kell's Phone Number?

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What industry does Elizabeth Kell work in?

Elizabeth Kell works in the Online Media industry.


Who are Elizabeth Kell's colleagues?

Elizabeth Kell's colleagues are David Arbuckle, Shilpa Udgata, Sachin Sawant, Chuck Trofe, Alex Kiefer, Ceylon Glymph, Ernie Evangelista, Mohamed Suhayab, Raj Kumar, and Ryan Smith


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In a nutshell

Elizabeth Kell's Personality Type

Extraversion (E), Intuition (N), Feeling (F), Judging (J)

Average Tenure

2 year(s), 7 month(s)

Elizabeth Kell's Willingness to Change Jobs

Unlikely

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