Respected executive with distinguished 9 years of sales and technical support background. Expert in client need analysis with a consultative approach. Excellent communications skills with great talent to cooperate with the customer in order to gain loyalty and repeated business. * 9 years of track record technical support and sales background * Excellent project leadership * Outstanding relationships with automotive OEM's * Experienced in quality, R&D, support and sales functions. * Project building from lab scale through end product

Brand Manager @ From May 2015 to Present (8 months) Istanbul, TurkeyTotal Quality Manager @ From May 2014 to December 2014 (8 months) Sales & Technical Service Supervisor @ Responsible for both sales and technical support of automotive product line. Directing 4 account representatives. • Key account management •Defining and building relationship with the key players of Automotive sector. •Asses and monitor the market needs •Volume increase by new custommers •Margin increase by implementing high tech products. •Managing dealer relationships. •Mainly dealing with key accounts such as Ford, Renault, Mercedes, Karsan, Isuzu From October 2009 to January 2013 (3 years 4 months) Technical Support Supervisor @ Managing the projects aimed to have new accounts. Leading the relationship between R&D and sales team. Executing new product line trials in clients' plants.Give internal trainings to the technical personel about trouble shooting on the customers production line. Accomplishments: • Gaining approvals for PVC based products from main automotive producers. • Planing and putting in to service New R&D and Tech. Support Laboratory of Chemetall Turkey From June 2007 to October 2009 (2 years 5 months) Custommer Support Specialist @ • R&D and customer support functions according to the customer specifications and needs. • Give quality and testing trainings to the customers quality and paintshop engineers and personel about their specifications, control and performance testing methodes From January 2005 to June 2007 (2 years 6 months) Quality Control Specialist @ • Quality control specialistst for Chemetall surface treatment products • Building up new PVC and PU based product lab. From December 2003 to January 2005 (1 year 2 months) Dying Laboratory Supervisor @ • Formulating and application of colloring process to the requested type of fabric according to the customer needs • Preperation of the dying baths for the production • Managing 7 lab personels • Runing the lab with respect to ISO 9000 and ISO 14001 quality procedures From June 2002 to October 2003 (1 year 5 months) Site managerexecutivel assistant @ • Maintain cominication between Turkish personel with Dutch, Italian and German engineers • Supplying and procurement of the equipments to the site • Health and Safety engineer From June 2001 to February 2002 (9 months)

BSc, Chemical Engineering @ From 1995 to 2000 Elif Caglayan is skilled in: NVH, R&D, PVC, B2B, Product Development, Problem Solving, Key Account Management, Process Improvement, Engineering, Automotive, Coatings, Continuous Improvement, Adhesives, Chemical Engineering, Cross-functional Team Leadership