Fusing product, sales and services expertise into Coupa product and customer success. *** Over 15 years experience in professional services, consulting, sales and product management roles across public and private companies ranging from Fortune 100 to SMB ➢ Distributed team management expertise: utilizing onshore and offshore resources across United States, Europe and India ➢ Wide-ranging and highly flexible skillset: ranging from Professional Services to Sales to Product Management ➢ Dynamic, with energy to spare and an anything is possible attitude.

Vice President, Global Professional Services @ I am Vice President, Global Professional Services at Coupa Software. Coupa is the leading provider of cloud spend management (CSM) solutions that help companies control their indirect spending and generate savings that go direct to the bottom line. Coupa combines the best e-procurement and expense management capabilities in a single solution that is easier to use, faster to configure and deploy, and more cost-effective than anything available today From May 2011 to September 2013 (2 years 5 months) San Francisco Bay AreaDirector Shared Services @ • Created Shared Services department incorporating development of a new Corporate Procurement function and significantly enhanced Facilities and Travel Management functions. • Identified cost saving opportunities, managed RFP/RFI process and negotiated contracts with vendors utilized across the organization resulting in over $15M in savings. • Led cross-functional sessions to identify and implement spend processing improvements across Accounting, AP, FP&A, Procurement and Business Units. • Implemented single policy and supplier consolidations in high volume services such as business travel, mobile phones, shipping and office supplies. • Rolled out single travel policy incorporating standard practices and supplier consolidation. • Reduced facilities operating costs and long term debt while incorporating optimal space utilization in alignment with company business plans. • Significantly improved spend visibility through development of monthly dashboards pulling data from numerous sources to accurately capture spend snapshot. • Developed and managed supplier management program including contract negotiations, commitment administration and quality of service management. Notable supplier partnerships include Oracle, FedEx, Microsoft, Sprint, Staples, HP, Avis, and Verizon. • Effectively cut across silos built upon TriNet’s acquisition of Gevity to achieving significant cost reductions for the company. • Implemented a single contract management system using Image Now for document storage and successfully uploaded all legacy Gevity and TriNet contracts for singular reporting and tracking purposes. • Worked closely with Product Management and Engineering in review of new software applications including leading a security and capacity review of the Expensify Expense Management product. From August 2009 to April 2011 (1 year 9 months) San Francisco Bay AreaVice President Professional Services @ • Led Services organization in managing SaaS spend management offerings supporting over 115,000 global users and over $10 billion in yearly transactions in a 24/7 high availability model. • Responsible for managing Services and Support operations comprising a team of 40 people across three offices in the US and India (Santa Clara, Bangalore, Chennai) and home offices in cities across US. • Restructured Services organization, re-negotiated existing Services supplier contracts, and cut costs 30% in 2007, which improved gross margin to 55% and resulted in first profitable quarter (Q4, 2007). • Defined new category of inventory data services resulting in over $650k of upsell in 2008. • Owned client renewals and upsell resulting in closure of over 95% of renewals and over $1.5M in upsell in 2008. • Led cost cutting initiatives and reduced cost to serve which contributed to company profitability over 2008 and 2009 YTD. • Responsible for negotiating renewal and new business contracts with Fortune 100 companies such as American Express, BP, Chevron, and United Airlines. • Worked closely with Fortune 1000 Procurement organizations to define Procurement policies and software strategies. • Designed and implemented a repeatable next generation vendor management program that elevated supplier responsiveness at Fortune 1000 businesses. • Traveled extensively both domestically and internationally to drive new business, foster client relationships for upsell and manage globally distributed team. • Worked closely with Engineering, Product Management, Managed Services, Marketing and Sales to ensure cross-functional working relationships and processes. From January 2002 to August 2009 (7 years 8 months) San Francisco Bay AreaIndependent Consultant @ • Maintained a 120,000 user Domino/Sametime environment as well as planned and performed additions, changes, and upgrades. • Ensured high availability and performance of Domino servers in a mixed server (S/390, NT, and HP-UX) environment. • Implemented an Open Mail/Notes 4.6 environment used for testing integration of United Airlines HP Open Mail users with US Airways Lotus Notes users in the event of airline merger. • Worked to incorporate the Domino environment into a single directory and sign-on solution utilizing Novell iChain and LDAP. • Led a team that developed a Domino based Customer Relationship Management system for the United Sales organization. • Evaluated new technologies, analyzed integration, provided technical leadership and mentored new team members. • Supported numerous Domino application development efforts from project initiation through move to production. • Developed disaster recovery plans, planned future capacity and resource needs, and created clear and concise policies. From February 2001 to January 2002 (1 year) Lotus Professional Services Delivery Manager @ • Designed infrastructure to support Intranet portal for 120,000 end users utilizing NT and S/390 servers and robust backup, failover, and redundancy techniques. • Managed 25,000 user IBM OV to Lotus Notes migration and 20,000 user Novell GroupWise to Lotus Notes migration. • Responsible for evaluating and providing technical recommendations for solution to Lotus/IBM clients. • Defined technical migration strategies from various messaging platforms to Notes. • Analyzed client need and facilitated discussions around redesign of existing processes to create development requirements. • Strove to understand client businesses and business processes in order to propose innovative and total solutions that would continue to be relevant in the rapidly developing and changing future. • Assisted clients in creating and understanding FTE and task responsibility matrices for support organizations. • Acted as technical mentor for e-mail administrators becoming Notes administrators. • Developed synchronization process between Netscape LDAP server and Domino. • Member of Lotus Project Manager Council tasked with defining organization’s goals and objectives for each employee level. • Performed physical and logical infrastructure assessments as relating to messaging and Internet/Intranet environments. • Ensured an open line of communication existed between client and Lotus/IBM employees for successful collaboration. • Created sales proposals and participated in Lotus sales calls as the technical lead. From June 1999 to February 2001 (1 year 9 months) Senior Consultant PeopleSoft Solution Center @ • Team lead for Accounts Payables implementation - managed Lotus Notes integration and Change Management teams. Mentored and reviewed work for team of 10 analysts and consultants. • Implemented PeopleSoft Financials and HRMS on NT and UNIX with Oracle, SQL Server, and Tuxedo. Versions of PeopleSoft used: 6.0, 7.0, and 7.5. • Technical lead for System Test and User Acceptance Tests. • Created and maintained remote development environment for PeopleSoft Financials implementation. • Created team budgets, project work plans, and external communication plan. • Resolved various Technical and Process PeopleSoft and network related issues. • Performed a redesign of client’s PeopleSoft Accounts Payables Approval Process utilizing Lotus Notes and workflow. • Worked with external auditor to review integrity and determine gaps within the client’s Accounts Payables Approval Process. • Gathered user requirements by working extensively with client management. • Assisted in creating PeopleSoft client proposals for education and healthcare RFP’s by providing technical knowledge regarding PeopleSoft implementations. From May 1996 to June 1999 (3 years 2 months)

Bachelor of Science, Management Information Systems @ Illinois Institute of Technology From 1994 to 1997 Donna Wilczek is skilled in: Procurement, Professional Services, Spend Analysis, Strategic Sourcing, Contract Management, Contract Negotiation, Customer Relations, Sourcing, Product Management, E-procurement, Offshore, Supply Chain Management, ERP, BPO, Supply Chain, Vendor Management, Contract Negotiations, Business Process, Business Process..., Cross-functional Team..., PMP, Management Consulting, Vendor, Vendors, New Business Development, SaaS, Customer Service, CRM, Supply Management, Team Management, Project Management, Business Analysis, Software Project..., Program Management, Change Management, Cloud Computing, Strategy, Security, Leadership, SDLC, Business Planning, Strategic Partnerships, Management, Process Improvement, Software Development, Outsourcing, Disaster Recovery, IT Strategy, Mergers & Acquisitions, Managed Services