National Account Executive @ Express Scripts (formerly Medco Health Solutions)
Bachelor of Arts (B.A.) @
John Carroll University
Senior Director of Business Development @ Wildflower Health produces mobile health programs that help families tap into the healthcare system and make more informed health decisions. Our first program is Due Date Plus, the first smart phone-enabled maternity program for health plan members. We have a dedicated focus on healthy moms and babies and reducing one of
Senior Director of Business Development @ Wildflower Health produces mobile health programs that help families tap into the healthcare system and make more informed health decisions. Our first program is Due Date Plus, the first smart phone-enabled maternity program for health plan members. We have a dedicated focus on healthy moms and babies and reducing one of the top three plan costs - maternity spend.
Check us out at www.wildflowerhealth.com! From August 2015 to Present (5 months) Sr. Director, Account Management @ Successfully led team of Account Executives in support of the largest health plan at Express Scripts. Responsible for all regions across the country and the Exchange market.
• Managed 10 Account Executives that managed $4B in drug spend and 10.7M lives
• Actively participated on Sr. Leadership team that developed the annual budget for Commercial accounts
• Implemented business planning strategy/documentation within the account team
• Led cross functional strategic planning team in development of custom product solutions in conjunction with client needs which provided market differentiation
• Partnered with Sr. Director of Pricing and VP, Commercial Accounts to implement new Pricing strategies that resulted in strategic wins for our client
• Experienced in hiring for complex, multi-faceted Account Executive role
• Guided and directed staff in professional development and personal career goals From December 2012 to August 2015 (2 years 9 months) Cleveland/Akron, Ohio AreaNational Account Executive @ Successfully built strong professional relationships within an assigned client base while identifying opportunities for sales growth. Directly and indirectly managed a team including Clinical Account Executives, Account Managers and Financial Analysts.
•Team Leader responsible for portfolio of clients with ~$200 Million in drug spend
•Retention percentage – 100%
•Exceeded annual revenue up sell targets for client base
•Led client negotiations and oversaw internal processes to successfully execute client contracts and meet or exceed performance guarantees.
•Consulted with clients and recommended creative plan design options that focus on optimum managed care solutions to fit each client’s specific clinical and financial objectives.
•Represented account management in finalist presentations for new and renewing business. Win rate: 88% over 3 years.
•Utilized superior project management skills to oversee successful installations of complex plan designs, to ensure flawless execution of solutions to specific client issues.
•Led account team that was awarded the only monetary reward ever received by Medco from a client for exceptional service From April 2005 to December 2012 (7 years 9 months) Cleveland/Akron, Ohio AreaSenior Account Manager, Account Manager @ Successfully manage a portfolio of complex employer and government clients.
•Team Leader responsible for portfolio representing approximately $100 million in annual prescription drug spend.
•Create strategic client business plan documentation to align with client’s goals.
•Lead team in developing and presenting client specific annual program reviews.
•Develop programs for continuous process improvement to ensure client satisfaction From December 1999 to April 2005 (5 years 5 months) Senior Account Coordinator, Account Coordinator @ Responsibilities included team leader for multiple mid-market accounts, contract renewal and client satisfaction. Delivered quarterly and annual financial recommendations and review. Managed daily account activity and operational functions for internal group set-up. Participated in employee benefit fairs. From June 1997 to December 1999 (2 years 7 months) Cleveland/Akron, Ohio AreaProposal Coordinator and Account Analyst @ Proposal Coordinator 1996-1997
Created, wrote and produced all requests for proposal (RFP) for new business, including managed care organizations, third party administrators, BC/BS organizations and large commercial employers.
Account Services Analyst 1994-1996
Assisted Account Coordinator in client service via written documentation, phone support and presentations. Member of the product development team that created a client centered software product - primarily responsible for client and associate training on new tool. From November 1994 to June 1997 (2 years 8 months) Cleveland/Akron, Ohio AreaAssistant Race Director @ From May 1994 to August 1994 (4 months) Cleveland/Akron, Ohio AreaSales Consultant @ From September 1993 to March 1994 (7 months) Cleveland/Akron, Ohio Area
Bachelor of Arts (BA) @ John Carroll University From 1989 to 1993 Bachelor of Arts (B.A.) @ John Carroll University From 1989 to 1993 Donna Clifford Klein is skilled in: Pharmacy Benefit Management, Managed Care, Medicare Part D, Account Management, Employee Benefits, Healthcare Industry, Healthcare, Medicaid, Medicare, Leadership, Disease Management, Health Insurance, Pharmacy, Health Policy, HIPAA, Cross-functional Team Leadership, Team Development, Client Expectations Management
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