Donford (Don) Henricus's Email Addresses & Phone Numbers

📖 Summary

Specialties: - Business Analysis - Stakeholder Management - Quality Assurance - Project Co-ordination & Project Management (Waterfall & Agile) - Team Leadership - Coaching & Mentoring - Resource ManagementSenior E-Commerce Business Analyst @ - Envoy's 1st dedicated E-Commerce Business Analyst working on a range of small and large projects across hybris, Magento and .NET (EpiServer) with an on-shore and off-shore development team - Also working with the Sales & Account Management Teams on providing input into tender responses/statement of works via discovery workshops - Implementation of documentation framework/templates for both internal and external projects and internal operational documentation - Providing QA assistance/guidance on projects From September 2015 to Present (4 months) London, United KingdomBusiness Analyst @ - BMI's 1st dedicated Business Analyst working as part of the PMO and Product Team - implementing a range of features and functionality to their Online Subscription Platform (non E-Commerce based) - Working with the off-shore development team's Business Analysts & Technical Leads and locally based senior business stakeholders From November 2014 to August 2015 (10 months) London, United KingdomOnline Systems Team Lead @ - Chief Scrum Master and Business Analyst for the Project Team responsible for migration from SAP ISA E-Commerce Platform (B2C Desktop & Mobile Site) to IBM WC v7 (B2C Desktop & Mobile Site) - Team Lead for Business Analysis and Quality Assurance for Officeworks Online Applications - Successfully completed the Officeworks Leadership Program (Advanced Diploma in Management) From August 2013 to September 2014 (1 year 2 months) Melbourne, AustraliaOnline Business Analyst @ - Worked as an Online Business Analyst on the SAP ISA E-Commerce Platform across B2B, B2C Desktop Sites, B2C Mobile Site, Native Android & iOS Applications - (offshore and onshore development teams) - Project Manager and Business Analyst for the implementation of a range of features: Electronic Software Downloads, In Store Stock Availability, Credit Card Payments for the B2B site, complex approval hierarchy for the B2B site, and other initiatives From January 2012 to August 2013 (1 year 8 months) Melbourne, AustraliaSystems Engineer @ - Project Manager for Quest Payment Systems - Aldi Stores Australia EMV/PCI-DSS Project - Technical Lead for implementation of integrated EFTPOS for The Good Guys and Telstra T-Life Stores - Subject Matter Expert for Quest Gift Card Solution (Redeem) - Technical Lead for EMV releases to the Quest client base (including support during Pilots/Rollouts) - Providing escalation support and training to the Service Desk for all of Quest software/hardware - Document Creation & Management (eg. Internal and external Technical Memos/Training Material) - Part of the R&D Team working on the implementation of Bluetooth PINpads - Certifying customer POS in line with Bank Specifications From January 2010 to December 2011 (2 years) Melbourne, AustraliaAnalyst Programmer (Coles Express 3rd Level Support) @ - Provided 3rd Level Support for POS and Head Office Applications for Coles Express - Subject Matter Expert for EMV/PCI Project for Coles Express - Created Business Process Design & Requirements Documents, and Business Functional Specifications for the EMV / PCI Project - Created applications, both desktop and web-based using VB6, VBScript, Perl, ASP, SQL, Batch Scripts to aide Support and Business personnel From August 2008 to January 2010 (1 year 6 months) Melbourne, Australia2nd Level Support Analyst (Coles Express 2nd Level Support) @ - Provided 2nd Level Support for POS and BO hardware and software for Coles Express - Part of the EMV PCI Project for Coles Express – Responsible for PAN Entry / CCV code changes to POS/BOS for over 600+ stores From May 2007 to August 2008 (1 year 4 months) Melbourne, Australia1st Level Help Desk Operator @ 1st Level IT Store Support for Coles Group Brands - Myer, Target, Kmart, Officeworks, Coles Express From October 2006 to May 2007 (8 months) Melbourne, Australiahybris Commerce Functional Analyst (HY200E) @ SAP From 2015 to 2015 Advanced Diploma of Management @ Officeworks Leadership Program (BSB60407) From 2013 to 2014 Certified Scrum Master (Scrum Alliance) @ The Scrum Training Institute From 2012 to 2012 IT Infrastructure Library (ITIL) V3 Certified @ PROACTIVE SERVICES - MELBOURNE From 2008 to 2008 Moving from Technical Professional to Management @ COLESGROUP INSTITUTE – ONLINE TRAINING From 2007 to 2008 MCP, A+, HDI - Certified @ Excom Express IT From 2006 to 2007 Bachelor of Multimedia Computing, Information Technology @ Monash University From 2002 to 2005 St.John's Regional Secondary College From 1996 to 2001 Donford (Don) Henricus is skilled in: Software Documentation, System Deployment, Business Analysis, Testing, Project Management, ITIL, Management, Windows Server, Java, Visual Basic, POS, Databases, Microsoft Office, Batch Files, Photoshop