Coordinator, Events and Exhibition Services @ Montreal’s convention centre, the Palais des congrès, is located in the city’s downtown. It’s the second largest reception and dining venue in Canada. Covering more than 500,000 square feet (51,000 m2) with 113 rooms and halls, the convention centre is equipped with a kitchen area of over 18,000 square feet, capable of serving more than 6,000 guests at a sitting. EVENTS COORDINATOR - Coordinate planned services during the holding of events. - Assist the client in the monitoring of commitments made by the internal and external suppliers (design, audiovisual, catering, building services, reception, etc.). - Inspect and control the exhibition rooms to ensure that compliance of facilities and required services are delivered, charged and used according to scenarios. - Ensure that facilities are safe and comply with the rules and guidelines. - Evaluate, process and ensure, during the event, monitoring additional requests according to established guidelines. - Inform all stakeholders of changes to the script and impact on business processes. - Ensure customer satisfaction and address complaints, if any. - Write a report on the observations noted during the event for transmission in charge of event management. EXHIBITION SERVICES COORDINATOR - Ensure the coordination of services (planned and unplanned) during the exhibition as part of event. - Perform pre-event and post-event period, opening, closing, processing and validation of orders for the following services: electricity, plumbing, telecommunications, stand cleaning, handling, hanging / laying teaches development and others. - Maximising the sale of services to exhibitors and sponsors. - Assist the exhibitors and the promoter in the monitoring of commitments made by the internal and external suppliers. From August 2015 to Present (5 months) Manager, IT and Business Analysis (Recruiting and Service Delivery Processes) @ In this role from June 2011 to now Promoted to Manager of IT and Business Analysis in June of 2011 due to extensive knowledge of Serivice Delivery and Recruiting Operations from a process and systems stand point. My mandate is to streamline all our different systems into a fully integrated one. Some of these special projects include: -Complete BullHorn applicant system overhaul to integrate online time tracking and the retirement of our in-house application -Developped and lauched a new online registration that allows our independant contractors across Canada a completely self-serve, onboarding, industry training and certifications process. Background checks, signature of contracts and submittal of all required paperwork is now fully automated. -Create and implement an Employee Rewards Program based on performances, skills and certifications and customer satisfaction. -Implement and PDA (intelligent phone) based work order to allow service technicians Nationwide to update their service tickets "real-time". -Complete overhaul of our call dispatch system and our nationwide territories to maximize service response times and minimize travel time between clients. This will increase the number of serviced clients and reduce mileage costs to our service providers. Workflow analysis and business process efficiency plans implemented for: - High volume nationwide onboarding department - High volume low touch recruiting - High touch recruiting - Service delivery group Was able to identify areas of improvement and present a corrective action plan to streamline our processes. Also developed an on going measurement plan to ensure newly implemented workflows show a constant increase in efficiencies. From April 2007 to Present (8 years 9 months) Quebec, CanadaEvent Manager: Corporate Box, Stadium Levels and Esplanade (Régisseur Plateaux, Loges et Esplanade) @ During my 25+ some odd years of at the Olympic Park and counting, working during special events, rock concerts and sports events, I was a part of many different teams and had different roles. I currently manage events (Régisseur) on the Esplanade as well as Corporate Boxes and Stadium Levels during indoor venues. My role extends from managing technical aspects of an event (design, audiovisual, catering, building services, reception, etc.) to managing the team responsible for the safe conduct of those events. My teams range from Corporate Box hostesses to Security Agents. Size of teams managed range from a handful to 80+ depending on the event needs. Events participation: Montreal Symphonic Orchestra (OSM), First Fridays (1ers Vendredis), Unicon 17, Jackalope, Color Me Rad, FIFA 2014 U-20 Women's World Cup, Monster Spectacular, Super MotoCross, Montreal Country, Alouettes, Impact, Marc Anthony Concert, Mini Coupe Rogers From December 1989 to Present (26 years 1 month) Montreal, Canada AreaManager, National Recruiting and Talent Acquisition @ Also temporarily oversaw and managed Service Delivery and Operations from June 2009 to May 2011 As Talent Acquisition Manager and Recruiting, I am accountable for the delivery of all resources and services, attaining corporate customer satisfaction, annual revenue and profit plans. I oversee the work direction for the entire Regional delivery team consisting of Service Resources Coordinators, Recruiters, Partners and Staff. Full interaction with Sales is also required to ensure the highest quality/lowest price to our clients. I am also accountable for customer satisfaction, revenue growth, profitability, and employee morale. I have the responsibility for the entire planned recruitment and order fill process to ensure all above objectives are met or exceeded. Was also responsible for: -Candidate Attraction methodologies -Brand management -Recruitment Methodology -Training – internal/external of recruiters -National Metrics – complete metric management -National Pool management on the temporary side -National Candidate Referral programs -Compensation for Recruiters -Complete Management of National Recruitment team, dispatchers and administrative staff -P & L responsibility for my region, National profitability of recruitment Department. As Service Delivery and Operations manager, I was responsible for: -Successful delivery of over 6,000 service calls a month, Nationwide for major Computer Manufacturer and National Retail Companies -Successful implementation of a call center to handle these service calls with a team of dispatchers working different time zones to cover the Nation -National Job board strategies for high volume nationwide technician pools From April 2007 to Present (8 years 9 months) Quebec, CanadaRegional Manager (Recruiting and Delivery) @ In this Role from January 2005 until February 2006 (left for 1 year and returned) • Organize and plan new business development, and target new clients involving tasks such as: • Identify/target new clients through searching the Internet, attending job fairs and Chamber of Commerce meetings, etc. • Contact and visit new clients in order to understand their technological needs • Negotiate fee agreements • Prepare mandate requests • Check candidates according to needs of mandate • Help clients make best decision, based on the candidates available • Advise clients on best candidates to make an offer to • Conclude transaction • Continue to manage and service loyal client accounts • Complete following recruiter tasks: search, identify, contact, interview, evaluate and prepare candidates, get candidates to accept offers for various positions in information technology sector • Evaluate company’s recruitment system in order to improve procedures • Suggest various changes that can be made to improve information exchange between recruiters and account supervisors From February 2005 to Present (10 years 11 months) Quebec, CanadaManager, IT and Business Analysis @ Same as all my roles with PeopleToGo. DispatchUs is simply one of its divisions. From April 2007 to April 2007 (1 month) Montreal, Canada AreaManager, Regional Recruiting @ • Manage the recruiting team in all recruitment efforts including providing direction, setting priorities, delegating duties and managing the day-to-day duties of the staff. • Hire, train and mentor Technical Recruiters. • Perform annual performance review and establish work expectations. • Assist in the development and implementation of recruitment/retention programs. • Identify and leverage effective recruitment sources. • Participate in the development and deployment of recruiting initiatives. • Conduct full life cycle of recruiting from cold calling to closing. • Work with candidates through the recruiting process including salary negotiations, benefits, evaluating candidate's career options and emphasizing Compuware's features and benefits. • Assist all levels within the organization regarding the hiring process. • Assist department managers in analyzing business needs and develop staffing plans and goals to ensure proper candidate coverage for requirements. From January 2006 to March 2007 (1 year 3 months) Quebec, CanadaLead Technical Recruiter @ • Selected qualified candidates and evaluated them • Managed recruitment activities and surveyed market trends, and recommended any changes needed to facilitate recruitment and develop employee loyalty • Developed recruiting procedures and best practices, collaborated directly with partners and network of contacts in order to establish and maintain both solid and sustainable strategic relations • Screened candidates based on opportunities available • Prepared candidates for hiring offer • Coordinated employment fairs, took an active part in them while evaluating their effectiveness • Motivated, supported and developed team of 5 recruiters • Participated in developing an environment that encouraged spirited teamwork and created lasting personal relations among recruiters and other company members, constantly leading to improvements in service quality and response times offered to clients, thus maximizing results • Recruited more than 140 candidates over a period of 34 months From February 2002 to January 2005 (3 years) Montreal, Canada AreaTechnical Recruiter @ • Carried out online searches using Internet. Identified appropriate Internet sites, regularly developed/created ads for them and searched Internet sites for candidates meeting mandate’s requirements • Selected qualified candidates and evaluated them through conducting personal or telephone interviews • Screened candidates with respect to opportunities • Trained and prepared candidates an interviews with client • Prepared candidates for hiring offers • Verified references • Presented hiring offers and their advantages including salary, benefits, and pension and stock option plans • Developed relationships with accounting, tax specialists, insurance representatives, etc. • Represented 500/Ian Martin Ltd. at a variety of job fairs in Montreal From September 2001 to February 2002 (6 months) Montreal, Canada AreaService Manager @ • Supervised budget and human resources for this service center, employing 12 technicians, 1 buyer and 1 reception clerk (shipping) • Redirected in-coming service calls according to technician’s expertise • Ensured customer satisfaction with services, produced monthly management reports on performance and also profit and loss (P&L) • Supervised inventories and maintained relations with suppliers • Supervised order and return of replacement parts • Made sure objectives and performances levels were attained • Evaluated technician efficiency, tracking their evolvement through periodic evaluations • Took part in policy definitions and procedures in order to optimize service and improve work organization • Selected qualified candidates and evaluated them through conducting personal or telephone interviews • Ensured certified service center status was renewed by manufacturers such as COMPAQ, HP, IBM and SEANIX. From August 1999 to September 2001 (2 years 2 months) Quebec, Canada

Certificate @ Université de Montréal From 2007 to 2009 Donald LeBlanc is skilled in: Technical Recruiting, Employee Referral Programs, Operations Management, Team Building, Team Leadership, Interview Coaching, Mentoring Of Staff, Performance Improvement, Performance Measurement, Talent Management, Talent Acquisition, Job Coaching, Applicant Tracking Systems, Recruiting, Customer Satisfaction