Highly accomplished business operations executive with a solid history of developing strategic business initiatives, cultivating an environment of continuous improvement, and leading teams to devise and implement process changes. Adept at generating results-driven solutions for quality enhancement, customer satisfaction, and cost reductions, to include process automation and standardization, workflow streamlining, and team member training. Excellent communicator and problem solver; track record of building business value with constant evaluation and innovation Specialties: Large Scale Program Management Certified Prosci Business Change Management Practitioner and Instructor Innovation Games Trained Facilitator Certified Six-Sigma Black Belt Business Process Improvement Operational Excellence Leadership Professional Services Organization Management Professional Services Operations and Infrastructure Consulting Organization Operational Cost Removal Merger and Acquisition Integration Program Management Office Development Project Management Methodologies Systems Development Best Practices Process Development and Automation

Head of Change Management & Chief of Staff @ Direct and execute Change Management strategies for major change initiatives across the Global Controllership Organization at Adobe. Analyze and advise the Global Controller on operations and organization strategies. Facilitate annual fiscal planning and quarterly business reviews for groups. Develop and track operational plans for execution based on annual budgets established for the Global Controllership. From June 2012 to Present (3 years 7 months) Sr. Director, eCommerce and Business Process Improvement @ ➢ Launched online store for selling Symantec’s .Cloud line of products. ➢ Drove site optimizations based on real-time analytics insight to increase online revenue. ➢ Successfully executed a program to sell all Symantec .Cloud and on-premise products through a seamless online experience world-wide. ➢ Migrated operations from outsourced service provider to in-house operated online store to secure $100M decrease in annual expenses; terminated redundant operations to result in $3M+ savings in annual salary and benefits costs. ➢ Designed innovative improvements to the Consulting Service quote-to-cash process that decreased quarter-end accruals from $25M to $9.5M; reduced paper documentation requirements by 70% with redesigned Consulting Services Labor Claiming processes. ➢ Developed global process to evaluate strategies and manage approval polices for changes to consumer product packaging, resulting in $10M annual cost savings. From November 1999 to April 2012 (12 years 6 months) Director, Global Consulting Operations and IT PMO @ ➢ Migrated all 1,200 professionals within the global services organization into using a single quote-to-cash process automated with QuickArrow professional services software; reduced global operations and reporting costs by 40% each year. ➢ Boosted accuracy of bookings forecasts by 7% with new opportunity management process with Salesforce.com; improved regulatory compliance of labor claiming processes by 60%, enforcing submittal of time sheets within 3 days of end of previous week. ➢ Managed all IT organization and technology integration related to acquisition of Precise Software Solutions, Jareva Technologies, Inc., and Ejacent software, leading to revenue growth from $1.2B to $2.0B per year. ➢ Migrated all enterprise applications and computing services from data center in Mountain View, California to new center in Sunnyvale, California; enabled growth of technology portfolio by 100% with larger facility and supporting technical architecture. From 1999 to 2005 (6 years) Operations Manager @ Directed team of 6 Analysts and Engineers to create and support delivery of Informix eCommerce solutions; defined service offerings, trained field consultants, and implemented best practices for project management, risk management, and change management operations. Wrote project delivery methodology for Informix Web Development Practice used to sell $2M+ n consulting services; trained field consultants to use i.Sell methodology to deliver customer projects valued at $3M in revenue. From 1997 to 1999 (2 years) Program Manager @ Developed standard approach for the delivery of strategic consulting solutions to Informix's professional services clients. Program Managed successful world-wide implementation of professional services automation system for Informix's consulting organization. From 1996 to 1999 (3 years) Education Manager @ Managed the delivery of Educational Services to customer in North America From 1990 to 1996 (6 years) Consultant/Trainer @ Consulted with customer on the development of software applications using the SmartStar suite of application development tools From 1990 to 1995 (5 years)

Bachelor of Science, Business Administration @ San Diego State University-California State University From 1983 to 1987 High School Graduation @ Oxnard High School From 1978 to 1981 Devin Rickard is skilled in: Business Process Improvement, Program Management, Cross-functional Team Leadership, Enterprise Software, Business Process, Change Management, Integration, Strategy, Prosci ADKAR Change Management, Professional Services, Management, E-commerce, Agile Methodologies, Outsourcing, PMO