Bachelor of Science (B.S.), Aeronautics/Aviation/Aerospace Science and Technology @
Embry Riddle Aeronautical University-Prescott
As a helicopter pilot with a Bachelors of Science in Aeronautics and a Minor in Business, Safety, and Meteorology from Embry Riddle Aeronautical University, I have developed a passion for aviation and analytical work. Currently, I am near completion of my Masters in Project Management. My goal is to link my newly refined skill set into a
As a helicopter pilot with a Bachelors of Science in Aeronautics and a Minor in Business, Safety, and Meteorology from Embry Riddle Aeronautical University, I have developed a passion for aviation and analytical work. Currently, I am near completion of my Masters in Project Management. My goal is to link my newly refined skill set into a profession that I can be proud of.
As Shift Operation Supervisor with United Express at Washington Dulles International Airport and pilot with airport operational experience, the last five years have prepared me to take on various responsibilities. My degree in Project Management and operations background have given me skills with implementation and maintenance in a way that best supports the needs of a company while identifying areas of improvement. I am currently looking to apply my skills and knowledge that I attained as a United Express Operations Supervisor and Project Manager to further develop and expand my horizons.
Supervisor, Airport Operations IAD @ From July 2014 to Present (1 year 4 months) Operations Manager @ From April 2014 to Present (1 year 7 months) SOC Shift Supervisor @ Ensure compliance with appropriate federal and state laws and regulations, corporate and departmental policies and procedures, and with the collective bargaining agreement.
Supervises employees – includes on-the-job training, coaching, counseling, and discipline.
Maintains station operational reports and statistics.
Responsible for customer service and operational performance requirements.
Responsible for operational integrity during a shift. Coordinate employee assignments and ensures safety of employees and customers. From April 2013 to Present (2 years 7 months) Dulles, VirginiaEngineering Advisor @ Academic Advisor with the College of Engineering, Forestry and Natural Sciences advising the international student population. Advisor for Computer Science, Electrical Engineering, and Civil/Environmental Engineering.
Overseeing the Saudi Arabia, Kuwait, and U.A.E. matriculation agreements while assessing student progress and measuring success.
Provided guidance and realistic expectations to assist in scheduling courses and the academic year and creating a plan to achieve desired goals.
Participation in teams and workgroups during university procedure, policy changes, and orientation.
Assisted with development and maintenance of webpages for CEFNS advising.
Tested PeopleSoft upgrades and provided suggestions. From 2011 to May 2013 (2 years) IT Service Desk Analyst – Level II @ Promoted from frontline support professional to second-tier technical support manager, supervising frontline phone support.
Implemented effective customer satisfaction strategies by identifying and eliminating the root causes of customer problems.
Provided maintenance of the computer desktop environment by analyzing requirements and resolving problems.
Assembled and installed a wide array of computer systems, workstations, and peripheral hardware
Performed hardware and software installations and provided high-level customer care, training, and technical support.
Troubleshooting assistance via remote login for admissions, enrolment, and financial aid departments at Northcentral University.
Participation in teams and workgroups during university procedure and policy changes.
Assisted in implementation and maintenance in a way that best supports the departmental needs while identifying areas of improvement. From May 2009 to July 2011 (2 years 3 months) Prescott Valley, ArizonaEmergency Fire Support @ Coordinated operation with on the field teams, working together to maintain sufficient levels of various supplies during emergencies, and other non-emergency situations.
Tracked and reported inventory; maintained an accounting record of various accounts.
Responsible for operating various different types of heavy machinery and other hazardous equipment. From May 2007 to September 2009 (2 years 5 months) Prescott, Arizona
Master's degree, Project Management @ Northern Arizona University From 2011 to 2013 Bachelor of Science (B.S.), Aeronautics/Aviation/Aerospace Science and Technology @ Embry Riddle Aeronautical University-Prescott From 2005 to 2009 Dennis Abramov is skilled in: Russian, Spanish, Research, Tutoring, Intercultural..., Team Leadership, Social Skills, Data Analysis, Professional Mentoring, Creative Problem Solving, Qualitative Research, Highly Dedicated, Higher Education, Student Development, Student Affairs, Technical Writing, Public Speaking
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