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Dena Falek

Senior Manager || Institutional Risk Management

Sales Operations leader with deep understanding of how to make sales teams successful

Greater New York City Area

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Dena Falek's Email Addresses & Phone Numbers

Dena Falek's Work Experience

American Express

Senior Manager || Institutional Risk Management

1996 to 1997

Greater New York City Area


Volunteer Salesforce Administrator

Greater New York City Area

Health Monitor Network

Director of Sales Operations

Greater New York City Area

Dena Falek's Education

New York University - Leonard N. Stern School of Business

Master of Business Administration (M.B.A.), Marketing/International Business

Brandeis University

Bachelor of Arts (B.A.), Economics

Institute for Integrative Nutrition

Health Coach Certification

2013 to 2014

Dena Falek's Professional Skills Radar Chart

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Dena Falek's Estimated Salary Range

About Dena Falek's Current Company

American Express

Frequently Asked Questions about Dena Falek

What company does Dena Falek work for?

Dena Falek works for American Express

What is Dena Falek's role at American Express?

Dena Falek is Senior Manager || Institutional Risk Management

What is Dena Falek's personal email address?

Dena Falek's personal email address is de****[email protected]

What is Dena Falek's business email address?

Dena Falek's business email address is d****[email protected]

What is Dena Falek's Phone Number?

Dena Falek's phone (212) ***-*248

What industry does Dena Falek work in?

Dena Falek works in the Financial Services industry.

Who are Dena Falek's colleagues?

Dena Falek's colleagues are Fabrizio Gambino, Tim Chung, Rodnell Workman, Pete Sidler, Howard Halligan, and Tom Principe

About Dena Falek

📖 Summary

Senior Manager || Institutional Risk Management @ American Express From 1996 to 1997 (1 year) Greater New York City AreaVolunteer Salesforce Administrator @ WhoWhatWhy As WhoWhatWhy's Salesforce Administrator, I am focused on maintaining the system, providing reporting and implementing best practices. Greater New York City AreaDirector of Sales Operations @ Health Monitor Network I lead a Sales Operations team that supports a multi-channel sales team comprised of 100 outside and inside sales reps. The sales team is focused on placing digital products in physician offices on behalf of pharmaceutical companies.Within this role, I am responsible for:- Sales operations processes – identifying opportunities to improve efficiency and automating where feasible- Relationship management – maintaining a strong partnership with sales management- CRM strategy and Zoho – gaining adoption and improving system functionality- Territory management - Sales compensation and sales incentive plans –driving sales strategy and behavior- Sales commission system – selecting and implementing a system (Xactly)- Sales reporting and KPIsKey Words: Sales Operations | CRM Strategy | Sales Compensation | Sales Incentives Greater New York City AreaDirector of Sales Operations @ Party Rental Ltd I managed a team of 15 Business Development Managers across 4 regions and the Sales Operations function. - Provided strong leadership and support to sales managers to increase employee satisfaction- Represented the sales team in internal decisions related to marketing efforts, operational changes, new products and pricing resulting in increased trust and more effective selling efforts- Delivered new reporting packages that enabled the sales team to better understand customer performance and prioritize their efforts- Advocated for better technical, service and operational support for team- Launched CRM system (SugarCRM) amid a sales culture with limited technical skills and gained quick adoption and satisfaction throughout the companyKey Words: Sales Management | CRM Implementation | Sales Reporting From October 2015 to December 2016 (1 year 3 months) Greater New York City AreaDirector, International Sales Operations / Project Management, @ American Express I led strategic planning initiatives for the Merchant Services Americas Division (US, Canada and Latin America) as well as Sales Operations support for Latin America. I managed 9 direct reports around located in the US, Canada, Latin America and India.- Oversaw Salesforce customization for the Merchant Services division and managed the Salesforce Administrator- Delivered analytics including an automated performance management system for 800+ employees- Led reorganization of the US Client Management organization that shifted staff and headcount to a newly created, lower-cost small merchant channel - Managed a $10M compensation budgetKey Words: Strategic Planning | Salesforce | Analytics | Organizational Design | Sales Compensation From 2012 to 2014 (2 years) Greater New York City AreaDirector Sales Operations and Compensation || Global Merchant Services @ American Express I managed separate teams focused on Sales Planning and Sales Compensation to delivered annual performance goals and compensation plans to multi-channel US and Canadian sales teams. - Provided oversight and coaching of 10+ globally dispersed staff. - Developed incentive/sales plans and programs aligned to business strategies. Drove volume and sales value up by double digits each year. Managed a $30M compensation budget.- Established a new goal methodology to drive sales efforts without slowing down in Q4. This led to 20% Q4 signing and 15% charge volume increases in the first year.• Created new sales reporting and compensation system which cut reporting delays 30% and began delivering compensation 14 days earlier. - Realigned and launched new sales compensation plans led to a 30% productivity increase and greater sales staff job satisfaction.- Launched a new sales channel dedicated to growing business with higher end accounts. Improved closing with these newly generated prospects 15% in the first year.Key Words: Sales Planning | Sales Forecasting | Sales Compensation| Sales Analysis | Channel Management | Quota/Goal Setting | Global Team | Relationship Management From 2004 to 2012 (8 years) Greater New York City AreaDirector Credit Risk Management || Global Corporate Payments @ American Express Structured hundreds of customized risk programs for corporate clients, protecting AMEX while providing customer flexibility to maximize incentive payments and reduce credit losses. Created and facilitated risk training and workshops for 800+ sales employees across four regions. Managed four staff. From 2000 to 2004 (4 years) Greater New York City AreaSenior Manager Risk Management || Global Corporate Payments @ American Express From 1997 to 2000 (3 years) Greater New York City Area

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In a nutshell

Dena Falek's Personality Type

Extraversion (E), Intuition (N), Feeling (F), Judging (J)

Average Tenure

3 year(s), 2 month(s)

Dena Falek's Willingness to Change Jobs



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