David Rojas's Email Addresses & Phone Numbers

📖 Summary

Sr. Solutions Consultant @ Fruition Partners, A CSC Company / Global Strategic ServiceNow Partner Work with new and existing customers to develop solutions and design implementations that meet business needs. Develop the scope of work, estimated the level of effort and worked with account managers to establish the cost of the solutions. From October 2015 to March 2017 (1 year 6 months) Western RegionDirector of Managed Services @ Enterprise Networking Solutions, Inc Provide overall leadership and managerial responsibility for a team of project managers, architects and engineers across 3 different product lines focus on IT Service Management, Storage as a Service and Disaster Recovery as a Service. From November 2017 to November 2018 (1 year 1 month) Rancho Cordova, CaliforniaSenior Solutions Architect @ Enterprise Networking Solutions, Inc Consult with new and existing customers to design, implement and maximize value realization from their Enterprise Security and Service Management solutions using combinations of products such as ServiceNow, AppDynamics, Splunk and others key products. From March 2017 to October 2019 (2 years 8 months) Sacramento, CaliforniaIT Service Measurement, Reporting and Analytics Process Owner @ Intel Corporation Held accountability for determining ITSM global priorities, identifying business value opportunities, and creating 18-month roadmap. Bridge global efforts among all process owners, 100+ service owners, various technical teams, and senior management at varying levels ranging from application developers to CIO.▪ Directed design and ongoing product management of business intelligence and data analytics capabilities used across all IT services and employees for a $1.2B global IT organization.▪ Spearheaded multiple key projects that resulted in 50%-75% efficiencies as well as critical improvements that led to millions of dollars in savings per year and service optimization▪ Defined metrics, solution architecture and UI, and proved vital to technical design discussions for development of standards dashboards and scorecards, in addition to self-help reporting capabilities.▪ Leveraged data science tools and techniques to develop creative solutions using statistical algorithms, Lean Six Sigma methodologies, and advanced data integration/transformation to translate complex concepts into user-friendly capabilities; created and facilitated training courses for 250+ people.▪ Lead nearly a 50% reduction in impacts of major IT incidents for 2014, 23% in 2015, by increasing transparency and capabilities for ITSM teams.▪ Captured greater than a 22% reduction in total number of incidents over three-year period as well as reduced time to work each ticket, enabling reassignment of 35-40 FTEs and 50%-75% reduction in operational reporting needs.▪ Headed Lean Six Sigma Black Belt project with worldwide service desk to create Strategy Map that identified and capitalized on cost reduction and service improvement opportunities while increasing volume and complexity of supported systems; forecasted to deliver $3M-$5M in savings. From March 2010 to July 2015 (5 years 5 months) Folsom, CaliforniaProcess Owner / Service Owners / Data Quality Integration Owner @ Intel Corporation Headed design, implementation, and continuous improvement of enterprise-wide configuration and change/release management processes across IT organization totaling 6,500 employees spanning 79 sites in 27 countries. Identified and capitalized on opportunities to produce measurable business value. ▪ Produced $3M in direct business value and set foundation for another $40M-$45M in efficiencies over three-year period; led team through ROI analysis of corporate-wide service management to pinpoint opportunities. ▪ Formulated model for development of new IT service with 5,000+ users globally across IT and other Intel groups. ▪ Spearheaded design, development and continuous improvement of standard IT processes for incident management, problem management, event management, change management, configuration management.▪ Recognized with several group and divisional awards for establishing and maintaining repeatable processes that reached Level-3 maturity based on Business Process Maturity (BPM) index▪ Created and enhanced ITIL-based ITSM curriculum and incorporated project management, application lifecycle, COBIT, and additional IT-related processes for delivery to 2,500+ IT employees worldwide. ▪ Led development of master data definition and data steward processes for key IT master data; built data architecture for Record of Origin, Records of Reference, and Systems of Record within Value Cost Chain (VCC). From July 2005 to March 2010 (4 years 9 months) Application Develepment and Data Center Director @ Sprint Led full life-cycle development of billing-related systems and tools, including the Modular Bulk Service Agreement system that billed $2B+ in annual revenue; headed projects with budgets of $10K-$4M. ▪ Formed 30-person IT team for data center, server/network operations, PC computer, helpdesk support, and database and application development across Custom Billing Group. ▪ Managed 50-person application development team building several applications to perform private line billing for Special Billing Group. From May 1991 to November 1996 (5 years 7 months) Business Support Manager @ Intel Corporation Drove strategic relationship between IT Group and Manufacturing Division with ~60,000 employees across 22 factories in 8 countries. Collaborated at all levels of both organization to address strategic issues, determine needs, and initiate and prioritize projects. Facilitated bi-annual interviews between CIO and senior leaders to ensure alignment. ▪ Delivered $75M+ in documented business value between IT and manufacturing via key initiatives, such as development application that enabled $40M in business value by enabling Intel factories to change manufacturing processes and testing criteria based on data collected from 50,000+ laptop users across the company. ▪ Created informational IT cost mechanism to guide business units in understanding IT system demands and usage in order to foster behavior changes or inform strategic decisions focused on lowering total costs. ▪ Received team-based Intel Quality Award, contributing to positioning organization as an IT Partnership of Choice. From July 1999 to June 2005 (6 years) Product Manager / Product Line Manager @ Intel Corporation Oversaw quality of remote management and software distribution products used enterprise-wide. Coordinated with engineering to ensure alignment with customer requirements. Presented strategies and plans to peers and executive leadership. Defined direction for other product managers regarding roadmaps, processes, and procedures. ▪ Co-managed the design, development and implementation of the primary application and software distribution solution currently still in use today across Intel’s 100,000+ user base. ▪ Achieved CIO staff buy-in to streamline multiple initiatives into centralized program for delivery of end-to-end solution that produced initial ROI of $8M over three-year period. ▪ Acted as project manager for distributed systems management efforts for Y2K projects, driving the testing and certification of 70+ tools; led end-to-end coordination with zero issues. From December 1996 to June 1999 (2 years 7 months)