Solid experience with multi-server environment deployments Solid understanding of administration scripts and language such as VB, PowerShell, bash, etc. Microsoft Exchange Knowledge and Skills: • Deep understanding in Exchange architecture • Experience supporting Exchange deployments and dealing with critical situations. • Strong knowledge of Exchange 2007, 2010 and 2013. • Experience with High Availability and failover scenarios • Experience with Exchange Disaster Recovery scenarios • Experience with load balancers, storage solutions and backups. • Wide experience with Exchange migrations. • Knowledge of Exchange related troubleshooting and analysis tools. Background of working with Windows Server 2003, 2008 and 2012. Experience with IIS6 and IIS7. Understanding of Active Directory and DNS. Advanced knowledge of Microsoft Office Suite. Software Engineering, UML and life cycle of software projects. Ability to handle critical situations in technically challenging and politically hot circumstances.

Technical Lead (GL) EMEA Microsoft Exchange Professional Support @ • Deliver quick and accurate solutions to customers' problems. Meet all follow up commitments made with customers. • Represent Microsoft and communicate with customers via telephone, written correspondence, electronic service in a timely manner according to the service level agreement. • Manage the healthy progress of service requests. Ensure escalation to senior at the right time with the right information. • Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. • Effectively manage relationships with customers, Technical Account Managers and other internal Microsoft resources, while ensuring high customer satisfaction of the overall service experiences. • Compliance with the service operation processes for execution excellence. • Ensure meeting Microsoft standards of service through follow up on KPIs. • Mentoring new hires: training plans, one to one meetings, technical aid etc. • Conduct daily huddles, weekly 1:1s and monthly performance reviews for Operation Manager Review. • Identify and implement initiatives to drive customer satisfaction, increase efficiency, and boost team productivity. • Ensure proper effective day to day management and Productive Hours delivery for assigned team. • Supervise team with respect of their performance to defined responsibilities, identify staff training needs, plan training sessions to ensure that all aspects of the process flow are conducted. From February 2015 to Present (11 months) A Coruña Area, SpainEMEA Microsoft Professional Support / Exchange Specialist @ As a Microsoft Professional Support technician I'm providing remote support to IT professionals involved in the development, deployment and management of Microsoft Exchange solutions in commercial environments located in Europe, Middle East and Africa. From August 2014 to January 2015 (6 months) Agente soporte ProSupport Dell @ Agente soporte técnico Business / Prosupport. Soporte hardware / software para Dell (portátiles / sobremesas / workstation) From December 2008 to August 2014 (5 years 9 months) A Coruña Area, SpainAgente soporte técnico Dell @ Agente soporte técnico para gama portátiles Dell Inspiron / XPS / Vostro / Studio From August 2008 to December 2008 (5 months) A Coruña Area, SpainAgente soporte técnico Dell @ Agente soporte técnico para gama sobremesa Dell Optiplex / Dimension / Vostro From January 2008 to August 2008 (8 months)

Grado en Ingeniería Informática @ UNED From 2011 to 2014 David Pampín Mosquera is skilled in: Computer Hardware, IT Infrastructure Management, Microsoft Operating Systems, Active Directory, Microsoft Office, Microsoft Exchange, Exchange, Microsoft Outlook, Microsoft Windows, DHCP, Windows Server, HyperV, Ordenadores Dell, Soporte técnico, Solución de problemas