I am a dynamic, result oriented Senior Technology Executive, who is known for making things happen whilst working with full integrity on service delivery engagements or creating professional services organizations. High degree of technology and business acumen. Noted for:
• Product Development / Technologist – Worked in various industry verticals and across technologies. Broad knowledge of emerging technologies: Cloud, SaaS, APIs and Big Data. Hands on experience with PeopleSoft HRMS & Financials/Tools, Database Administration, Oracle, IBM, SQL, DB2 and SQR.
• Strategic Operation – Successfully led large application programs, service delivery units and IT operations across locations. Managed P&L of USD 30m and an operating budget of USD 3.7m.
• Delivery Excellence – Global Service Delivery expertise in application SDLC and hands-on experience in outsourcing and vendor management.
• Metrics and Compliance – achieved employee retention of 70% higher than industry average. Achieved 86.5% utilization and above 90% chargeability.
• Client and Customer Centric – built trusted working relationship with all key client stakeholders including the C-suite & Board of Directors. Influenced and led people between cross functional groups, ensuring value creation in a matrix environment globally which allowed remedial activities to take place at short notice. Maintained high client satisfaction.
• Cost Optimization – Innovation & continuous process improvements for Industry and Technology Center of Excellence resulting in huge savings.
• Professional Services – started with 8 resources and limited capability functions within the organization and grew it by +300% (8 to 100) over 2 years with newer functionalities serving global markets with a net savings of USD 4m.
• Program Management – exceptional project management skills, including the ability to effectively deploy resources and manage multiple projects of diverse scopes in a cross-functional environment.
Senior Manager - Technology Consulting (Workday) @ Accenture's Cloud First Applications organization is under Accenture Technology that is focused on market services for SaaS products primarily on Workday | Pega | Salesforce.com | Google | Service Now | NetSuite.
Account Executive for 2 pioneering, innovative and socially advanced high tech companies in the bay area known to be #1 in their respective fields of Internet industry; providing CIO & CTO organizations with Value Based Solution offerings.
Select Results:
• Workday Implementation Lead
• New MSA & Rate card creation
• Achieved a preferred vendor status via a competitive RFP
• Built new relationships in the CIO/CTO organizations From September 2014 to Present (1 year 2 months) San Francisco Bay AreaDirector - Delivery Center @ Manage and prevent shutdown of this NA Delivery center which had multiple issues with escalations into the Board of Directors and Accenture Executive leadership.......
Handpicked for this role, the expectation was to manage multiple issues out of this delivery center including IT Audit security, Delivery, Finance, Client satisfaction, Contracts, Employee morale ….etc.…. reporting directly to the Board of Directors and Accenture Executive Leadership. Each of these dimensions was fixed and retrofitted in a timely manner. Delivery Management responsibility for projects across Application, Infrastructure & Business Process Outsourcing which entailed 17 contracts across 4 Industry verticals, 6 direct reports, 300+ resources and P&L of $15m+.
Selected Results:
• Leveled out all open escalations in the first 7 months, reestablishing client satisfaction &
confidence for growth
• Succeeded in building a trusted working relationship across different departments
• Pre-sales and solution architecting deals; resulting in 20% growth in the first year
• Identified & recovered USD 1.2m arrears in accounts receivable in the first 6 months
• Moral improvement amongst leadership, direct reports and team members across Delivery
organization From November 2012 to August 2014 (1 year 10 months) USASenior Manager - Professional Services @ Reduce global markets business development budget spend. Also, control operations cost spent on building newer Technology & Industry Centers of Excellence........
Started with a team of 8 resources who worked in an orphaned setting; outlined a roadmap to grow in capabilities and functionalities. Built a professional services group termed Proposal Center of Excellence; focus was on desirable capabilities, industry alignment and aggressive recruitment strategy of quality resources. Equally important was to instill a sense of belonging amongst the existing team members and beyond. Revamped the functionalities within the Sales Enablement PS group; operational services were enabled for sales strategy at a lower cost. This role required the ability to lead and drive changes through innovation, communication and influence cross functional stakeholders and retain client satisfaction.
Selected Results:
• Grew the team by 300% resulting in a net savings of business development budget by USD
4m
• Architected the High Performance Delivery Showcase strategy, execution and roll-outs
across India delivery centers – resulting in savings of USD 0.5m for every Industry /
Technology Center of Excellence not being created separately
• Built strong working relationships across various functional and business teams which
allowed remedial activities to take place at shorter notice
• Created the business case that secured Sales Enablement Industry Group Opex / Capex
funding for FY13 (USD 3.7m)
• Employee Engagement increased significantly, driven primarily by focusing on employee
value creation From December 2010 to October 2012 (1 year 11 months) GlobalSenior Manager - Software Applications Engineering @ Business Transformation, Account Growth, Client Relationship and Synergies across locations...
As the Global Delivery Lead for two large NA financial services clients whose application services were outsourced, the role demanded complete business transformation via managing Account Growth, Client Value Creation, Client Satisfaction, Client Relationship, Tactical Operations, Performance Management, Attrition, Utilization, Chargeability, Cost Monitoring and Controls, Executive Reporting, Demand and Supply. The team size was ~ 500; up to 10 direct reports with P&L responsibility of USD 30m.
Selected Results:
• Ensured zero deliverables slippage
• Created additional upsell on projects; resulting in Account revenue growth by 30% or USD
6.4m
• Engagement attrition declined from 23% to 9.5% following a ‘people-first focus’
• Added a new business line to the account, this resulted in a new sole source deal
origination – USD 18m
• Forged synergies across multiple domestic & international locations where the teams were
distributed
• Increased client relationship and trust which helped Accenture get invited to participate in
several RFI/RFP responses
• Increased revenue via reengineering the process of handling onshore demand / supply
management From September 2005 to November 2010 (5 years 3 months) GlobalInformation Management Technology Lead @ I was brought in as the Techno-functional lead for PeopleSoft HRMS and Financials Systems implementation. My team comprised of 7 direct reports of which 5 were technical and the other 2 were functional. My responsibilities included prioritizing and delegating/managing development activities for existing and upcoming requirements, providing technical and overall guidance. Interfacing with customers across multiple business units to manage expectations; assigning and monitoring work of project team members. Conducted regular meetings with the functional managers for issues identification and driving them to resolution. Maintaining good business user relationship and always trying to excel in our service level agreements. I was also responsible for giving yearly reviews of my direct reports, which included progress reports, training requirements and other general comments about achievements or if any improvements required. From January 2002 to July 2005 (3 years 7 months) USASenior Technical Project Manager @ I managed multiple technology projects within a matrix organization to implement new applications, upgrades, enhancements and interfaces supporting the Finance and Corporate Administration Technology (FCAT) enterprise. Team size varied from 4-20 to deliver projects on time and within budget. The role required demonstrating strong leadership and organizational skills to collaborate at all levels of technical, project management and business staff. Also, I was measured on efficient and innovative methods of development in support of business goals. Projects included: Financial Applications, ERP (PeopleSoft), Infrastructure Support, and Hardware Upgrade. From October 2000 to September 2001 (1 year) USATechnical Manager - Business Systems @ Given this was a startup company, I wore many hats. Complete project management responsibility and technical leadership for PeopleSoft HRMS & Financials implementation, along with web enabled employee self-service portal. Post implementation duties included production support activities, manage new developments and enhancements. Managed cross-functional teams (3-7) including business and technical members (staff and consultants), as well as involved in budget planning and resource requirement. Spear headed outsourcing project of the PeopleSoft suite of application. Responsible for ASP vendor evaluation process which included cost & benefit analysis, SLA reviews, reference checks and contract negotiations. Also, hands on experience as a:
-PeopleSoft Oracle DBA - Backup's, refreshes, disaster recovery, performance tuning, and maintenance
-PeopleSoft Application Developer - Create and modify reports & processes
-PeopleSoft Administrator - Upgrades & fixes, maintenance of application server & process scheduler
-PeopleSoft Customer Support - Installation, debug any 2-tier /3-tier connectivity problems, resolve any technical issues logged with PeopleSoft GSC From July 1999 to July 2000 (1 year 1 month) USASenior Consultant @ I worked as a Sr. Consultant on various Mainframe & PeopleSoft projects. From July 1996 to June 1999 (3 years) USASenior Consultant @ I worked as a Sr. Consultant on various Mainframe & PeopleSoft projects. From July 1993 to June 1996 (3 years) USA
MBA, International Business @ California State University-East Bay From 1996 to 1998 Computer Engineeering @ Bachelor of Engineering From 1985 to 1989 Darayus Satta is skilled in: Outsourcing, IT Strategy, Program Management, Business Transformation, SDLC, Business Analysis, Business Process..., Business Strategy, Pre-sales, Management, Team Management, Offshoring, Global Delivery, Leadership, Employee Engagement, Vendor Management, PMO, IT Transformation, Relationship Management, ERP, Business Intelligence, Leadership Development, Sales Enablement, Cloud Computing, IT Operations Management, Key Account Management, Cross Functional..., Organizational..., Growth Management, Contract Management, Operational Planning, Requirements Gathering, SaaS, Cloud, Workday