"What are your customers thinking right now.... and what are you going to do about it?"​ This is my focus and this is Medallia’s. We have developed a software platform to listen to, understand and then act on customer feedback. What does this mean? Think about the last interaction you had with a business. Was it a good one? Could it have been better? As a customer in this scenario, these questions may seem obvious. But here's the thing — they're not obvious to most businesses. A lot of them don't know whether the interaction you just had was a good one or not, and who's held accountable for improving it. Medallia solves this. Our software lets businesses answer these questions — helping them to become companies that their customers love. Our product is powering some of the largest and most customer-centric organizations in the world, so do get in touch if you would like to talk about how this might be relevant to your organisation. Here is a short video that explains our solution in a little more detail...

Sales Director, EMEA @ At Medallia I work with companies who want to drive growth by delivering a superior customer experience. We have the pleasure to work with many of the world's most admired brands in financial services, telecoms, retail, high-tech, business-to-business and hospitality. Our purpose-built Customer Feedback Management Solution enables our clients to capture feedback from their customers - recover those at risk, share insights across the organisation, discover what’s behind the data, and improve company performance. From September 2015 to Present (4 months) London, United KingdomPartner Sales Manager @ I am responsible for driving revenue growth through our rapidly growing UK partner channel which now includes businesses such as NGA, HCL and ROC. Responsibilities include; • signing new channel partners to become implementers and resellers of our software, Darwin • managing a 100+ partner sales team who are now certified resellers of Darwin • strategically supporting all elements of partner opportunities • creating and distributing marketing collateral, in collaboration with the respective marketing teams • presenting the partner sales pipeline to the Thomsons and partner Executive teams From July 2014 to September 2015 (1 year 3 months) London, United KingdomAssociate Account Director @ Responsible for leading the marketing and sales of our global leading technology platform, UK pensions and regulated benefits consulting proposition. Clients ranged from Samsung, Mitsubishi and Sapient, to The Financial Ombudsman Service, Ovo Energy and Slater & Gordon. From January 2012 to July 2014 (2 years 7 months) Business Development Associate @ My role was to create, accelerate and help to close opportunities for the UK sales team. In this role, I was responsible for marketing campaigns, cold calling, trade show presence, tender submissions and creating/delivery presentations. From September 2010 to December 2011 (1 year 4 months) London, United KingdomLucozade Brand Ambassador @ From June 2009 to August 2009 (3 months) London, United KingdomFootball Coach @ From June 2008 to August 2008 (3 months) Greater Los Angeles AreaInternal Recruiter @ From July 2007 to September 2007 (3 months) London, United Kingdom

2:1 BA Economic and Social Studies, Business Studies @ University of Manchester - Manchester Business School From 2007 to 2010 St Columba's College