Manager, Academic Scheduling @ Responsible for the production of the official schedule of classes for all LIUNV enrollment locations. • Analyze class scheduling options to insure adequate student access to courses. • Implement statistical reports to various departments for enrollment management. • Database implementation and configuration. • Manage university course catalog. • Assign classroom space. Major Accomplishments: • Increased classroom usage by developing a more efficient term timetable. • Reduced schedule publication turn-around time. From March 2008 to Present (7 years 10 months) Marketing Services Manager/Project Manager @ Marketing Services Manager Led team in developing and implementing company wide compensation and incentive programs. • Implemented UNIX based commission and incentive programs. • Managed Good Impressions, a corporate service advertising division. • Created print advertising budgets. • Planned and executed monthly catalog mailings and direct mail piece distribution. Project Manager Responsible for company’s customer relationship management software, Seibel. • Facilitated program upgrades, customizations, and enhancements. • Designed Siebel training programs and custom reports. • Trained and supported CRM software users on best selling practices, nationwide. Major Accomplishments: • Increased sales revenue. • Successfully implemented sales compensation programs. • Reduced software support costs. From November 2002 to March 2008 (5 years 5 months) Implementation Manager @ Implemented and managed all aspects of first phase customer implementation for Application Service Provider. • Managed business analysts, project managers and customer service representatives. • Developed project plans, schedules, and work breakdown for first phase customers. • Primary contact for customers regarding project-related commercial and technical issues. • Developed and conducted product training for both customers and employees. • Conducted employee performance and salary reviews. Major Accomplishments: • Successful implementation of 60 customers representing approximately 40,000 utility accounts. • Conducted product training sessions with 25 energy services companies including American Electric Power, Duke Solutions, ConEd Solutions, BC Hydro and Constellation Energy. From January 1997 to July 2002 (5 years 7 months) Customer Relationship Manager @ Led team of four associates providing daily account management and customer support services to Fortune 500 clients supporting their cooperating advertising campaigns. • Created and implemented client cooperative advertising tracking programs. • Developed metric and performance reports. • Developed business requirements for database tracking clients’ cooperative advertising budgets and expenditures. • Supervised account analysts reviewing filed advertising claims. • Maintained and strengthened client relations with Fortune 500 account administrators. • Generated and analyzed sales, inventory, and expenditure reports. Major Accomplishments: • Reduced advertising claims turn-around time. • Implemented analysis program of print, radio and television advertising for IBM, resulting in excess of $500,000 annual savings. From June 1995 to January 1997 (1 year 8 months) Office Manager/Asistant to Editor @ Right hand to the Chief Editor • Coordinated selection and arrangement of poetry and short stories. • Proof read final drafts. • Created and analyzed sales, inventory and expenditure reports. • Maintained inventory and quality control. • Generated sales through contacts with public libraries, universities, and colleges. Major Accomplishments: • Increased revenues in Alaska and Hawaii • Reduced production costs From September 1989 to June 1995 (5 years 10 months)

Bachelor, Marketing @ Saint John's University Concetta DiMare is skilled in: Social Media, Customer Service, Microsoft Office, Coaching, Strategic Planning, Employee Relations, Event Management, Marketing Strategy, Marketing Communications, Time Management, Training, Management, CRM, Negotiation, Project Management, Advertising, Marketing