Cindy CSM's Email Addresses & Phone Numbers

📖 Summary

Accomplished business professional with over 12 years in customer service and over 8 years in systems engineering, quality assurance, developer support, shell scripting/coding, and project management within multiple industries. Authored test plans, provide system enhancements, and report status to management. Exceptionally organized and detail oriented, works well within a team, and capable of managing multiple projects with minimal supervision. Strong knowledge of project planning, budgeting, scheduling, creating management plans and resource allocation. Exceptionally organized and detail oriented, works well within a team, and capable of managing multiple projects with minimum supervision. TECHNICAL SKILLS Microsoft Office Suite (including Office 365), MS Project, Excel, Perl, C/C++, UNIX Shell Scripting, Sharepoint, Win XP/7, UNIX, MAC OSX KNOWLEDGEABLE AREAS Software Development Life Cycle & Test Methodologies Black, White-Box, & Regression Testing Status Reporting Mobile Technologies & Website Testing Defect Tracking (Bit Bucket/JIRA) Interpersonal Skills Staff Management and Team Building Functional/Non-Functional Testing Validation/Verification Project Management Staff Management and Team Building Conflict Management and Resolution Process Improvement Time management and Organizational Skills Analytical and Problem Solving Skills Highly motivated and Quick learner Internal/External Stakeholder Focused Self Starter and Interpersonal Skills Business Process Analysis Budget and Cost Control Continuing Education ongoing, Keller Graduate School of Management, Online Courses Software Testing Foundations, Information Technology Project Management, C, and Ruby on Rails/front end development.Full Stack & Social Media Engineer for FbA @ Webmaster & Developer Create dynamic webpages using JavaScript, HTML, and CSS Daily Meerkat and Periscope Content Developer, Presenter, Producer, and Host Daily Motivator and Business Developer From August 2015 to Present (3 months) Brooklyn, NYHR Manager (temp consultant) @ Managed a range of HR functions including benefits enrollment and administration, personnel file management, employee screening and orientation, and partner with management to develop HR systems. ▪ Provide guidance and resolution to day-to-day employee problems and complaints ▪ Advised management of new and existing HR compliance regarding employee relations ▪ Analyze employee benefits and prepared excel spreadsheets for presentations. ▪ Authorized and managed vacation/time off calendar ▪ Verify prior employment and reference checks for new hires ▪ Manage project resource allocation schedule, assign resources to projects, distribute project tasks sheets, and lead resource allocation meetings to resolve scheduling conflicts ▪ Manage new hire on boarding and assist general manager during orientations ▪ Organize employee records according to compliance standards ▪ Revised employee handbook to include Grievances procedure, Attendance and Leaving Early policy, and new compliance for women employees ▪ Manage employee timesheet system and client billing for project tasks From October 2014 to December 2014 (3 months) Greater New York City AreaQA Analyst (temp consultant) @ Performed quality assurance for front-end and back-end interactive developers for pharmaceutical companies Lead QA Analyst/PM of mobile applications developed for pharmaceutical companies. ▪ Provided analysis during test design and requirements review with developers and client services teams ▪ Communicated to CTO detailed status reports of bugs/flaws and recommended fixes and enhancements ▪ Created test plans to pinpoint software defects, track bugs, close open defect issues, and validate functionality ▪ Performed QA for front-end and back-end applications, mobile application and websites ▪ Generated issues for issues repository in Bit Bucket/JIRA for development team review and handling ▪ Compared mobile apps screens and websites – annotating PDFs on multiple platforms (iPad, iPhone, Win 7, Max OS X) ▪ Wrote and organized test documentation, test data, and schedules ▪ Coordinated with CTO and developers to participate in systems enhancement discussions and technical problem resolution ▪ Testing applications/Units thoroughly before sign off From October 2014 to December 2014 (3 months) Greater New York City AreaINDEPENDENT PERSONAL TRAINER @ Consulted and trained clients in gyms, parks, or their home. Built clientele in excess of 50 and retained existing business. Develop fitness programming, create individual training routines, schedules, and kept client records for accurate billing. Create marketing collateral and authored business plans. Engaged new business using social media. From November 2006 to October 2014 (8 years) NY,NYPersonal Trainer @ Engaged, consulted, and trained clients. Identified fitness goals, created client specific programs, and monitored the progression for over 100 clients. Contacted new members through cold calling. Served members and provided guidance for exercise safety. Performed administrative duties such as filing, organizing, typing, record keeping, scheduling, records archiving, presentations, handled deliveries, phones, and front desk member processing. From November 2006 to 2009 (3 years) NY,NYINDEPENDENT PERSONAL TRAINER @ Consulted, engaged, and trained clients in schools, corporate offices, parks, and their homes. Identified fitness goals, created client specific programs, and monitored their progression for over 100 clients. Develop fitness programming, create individual training routines, schedules, and kept client records for accurate billing. Create marketing collateral and authored business plans. Build clientele and retain existing business through workshops and presentations. Performed administrative duties such as filing, organizing, typing, record keeping, scheduling, records archiving, presentations, and front desk member processing. From 2002 to 2006 (4 years) ATLANTA, GASystems Engineer @ Working closely with internal IT stakeholders for system modifications, examined existing business models and flows of data, discussed their findings and designed an appropriate improved IT solution. Analyzed, designed, programmed, implemented, and supported IT teams and store systems across the nation. ▪ Coordinated with the Kitchen Cabinets and Paint team to ensure product catalog revisions from vendors are scheduled for migration to the store database and monitored the installations to ensure system continuity. ▪ Resolved trouble tickets for developers by debugging existing programs with test cases using UNIX shell scripts, observing user tests to identify bottlenecks in the code, and validating program efficiency. ▪ Provided monthly on-call support for internal IT stakeholders by remote accessing the network overnight and weekends to assess system issues and provide bug fixes. ▪ Modified hundreds of programs to reflect the four-digit year for the Y2K project. Testing each program to validate an error free execution. ▪ Analyzing and defining user needs for application development in Visual Basic. ▪ Configured database updates for network software migrations. ▪ Winner of the U.S. Black / Hispanic Engineer & IT Magazine’s “Women of Color Technology Award, (top thirty under 30)” From October 1995 to November 2002 (7 years 2 months) Atlanta, GAAssociate Systems Engineer @ Entry level systems engineer tasked to analyze visual basic programs, create flowcharts, shell scripts, and write test plans for manual testing ▪ Performed quality assurance by developing test plans, created testing criteria, test cases, and writing plan modifications for Visual Basic programs. ▪ Performed GUI applications testing. ▪ Defined and analyzed systems specifications and created flowcharts. From October 1994 to October 1995 (1 year 1 month) Atlanta, GAMaster of Business Administration (M.B.A.), Project Management, 3.96/4.0 (honor graduate with Distinction) @ Keller Graduate School of Management of DeVry University From 2012 to 2014 BA - CIS, Programming, Systems Analysis and Support, Honor Graduate, 3.52/4.0, Cum Laude @ DeVry University From 1991 to 1994 Cindy CSM is skilled in: Fitness, Entrepreneurship, Wellness Coaching, Endurance, Holistic Health, Wellness, Weight Training, Fitness Training, Coaching, Nutrition, Sports Nutrition, Personal Training, Team Leadership, Lifestyle, Leadership, Online Advertising, Social Networking, Systems Analysis, Vlogging, Motivational, Situational Leadership, Social Media Marketing, NYC Fit Chick, Video Blogging, Motivational Speaking, Customer Service, Project Management, Team Building, Strategic Planning, Training, Management, Process Improvement, Public Speaking, Program Management