* Seasoned management professional with MBA and strong experience and business acumen in Sales, Marketing, Client Services, and Business Applications Management.
* Results-oriented practitioner with solid business and technical skills and the ability to drive towards strategic goals while consistently achieving tactical milestones.
* Highly Experienced in Sales Operations Management, Strategic Planning, Business Intelligence & Reporting, Sales Compensation, Financial Modeling, Business Process Development, and Project Management.
* Regarded as a leader and mentor with a strong passion to help others succeed.
Director, Global Sales Operations @ From May 2015 to Present (8 months) Sr. Director, Sales Operations @ From July 2011 to May 2015 (3 years 11 months) Director, Sales Operations @ * Established the sales operations function from the ground up and built out an international team of sales operations and finance professionals. Implemented and optimized numerous core and cross-functional processes and disciplines. Partnered with leaders and stakeholders across the organization to ensure a collaborative and holistic approach to optimize the business and manage change.
* Areas of responsibility included the annual sales bookings plan, quota setting, compensation plan design, commissions, pipeline management, opportunity management, forecasting, sales processes, deal desk, sales territory optimization, sales hiring plan, global sales budget, new hire and ongoing sales training, analysis, planning, reporting, sales performance measurements, and sales tools including salesforce.com and pricing tools. From September 2009 to June 2011 (1 year 10 months) Customer Success Manager @ * Chartered to protect revenue stream from existing customers by securing contract renewals and growing the accounts.
* Managed large enterprise customers with a total of over $7.5M annual contract value (ACV).
* Provided CRM Management Consulting to customers to help them maximize their investment in Salesforce by driving adoption and business value. From March 2008 to September 2009 (1 year 7 months) Sr Manager, IT Business Applications @ Managed the customer facing business applications across the enterprise including the public web site and all customer relationship management systems (CRM). From April 2007 to March 2008 (1 year) Manager, Sales Operations @ Managed Sales Operations. Responsible for Bookings and Attainment Reporting, Sales Forecast, Pipeline Management, Sales Territory Optimization, Sales Commissions Modeling and Comp Plan Administration, as well as Channel Contracts, Channel Fund Management and Sales Infrastructure including Siebel Support and Training. From September 2003 to March 2007 (3 years 7 months) Business Partner Manager @ Managed global IT/Business Systems for Sales and Marketing. Principal responsibilities included Strategy Development, Project Portfolio Management, Formal Communications and Customer Advocacy. From 1999 to 2002 (3 years) Sales Representative @ Federal Sales - USAF / OCONUS, and Small Business Sales and Leasing From 1998 to 1999 (1 year)
MBA, Economics, Business Administration @ Otto-Friedrich-Universität Bamberg From 1991 to 1997 Siebold Gymnasium Christoph Risch is skilled in: CRM, Business Intelligence, Salesforce.com, Cloud Computing, Cross-functional Team Leadership, Project Management, Sales Management, Sales Enablement, Enterprise Software, Strategy, Forecasting, Management, Analytics, Sales, Leadership