Experienced in software development, data analysis, project management, and processes design. Worked for both small and large companies. Currently a founder of Intuitics.

Co-founder & CEO @ From August 2012 to Present (3 years 3 months) Sofia, BulgariaBusiness Analyst @ Full-time position in a cross-functional analyst team hosted by Global Customer Experience (Technology Services) - the organization that manages HP's contact centers for corporate customers - Developed a system that enabled >$1 million quarterly savings by automating the management of and allowing scenario simulations on the 600000 rates that HP uses to pay its partners - Maintained and further developed a data warehouse linking 7 systems that provides an end-to-end view of the support business - Carried out ad-hoc analyses of the complete support process - from customer calls, through technician visits and parts usage, to reverse logistics and customer satisfaction From November 2011 to July 2012 (9 months) Sofia, BulgariaAnti Money Laundering Intern @ 10-week full-time summer internship within Compliance in UBS's Investment Bank. - Audited the work of the onboarding team to confirm that it has collected all the necessary compliance information on new customers (KYC) - Reviewed sub-prime mortgage cases for fraud and possible reporting to the Serious Organized Crime Agency - Analyzed upcoming legislation and best practices, and advised management on the degree of compliance and any necessary policy changes - Automated reports creation with Excel macros From June 2011 to September 2011 (4 months) London, United KingdomProduct Lifecycle Manager Consumer Desktops & Monitors EMEA @ Full-time position within the EMEA Consumer Support Organization. Activities: - Coordination of assisted support for consumer desktops and monitors in EMEA. Responsible for coordinating support readiness for new products, including communication with various stakeholders, following up on other team's activities, processes design and change management. - Pan-EMEA project management including resource planning, budgeting, processes design and implementation in a landscape with 17 contact center locations. - Providing subject matter expertise as member of projects and initiatives. - Developed a reporting structure to track operational performance of product lines and budget volumes for annual financial planning. From December 2007 to August 2009 (1 year 9 months) Amsterdam, The NetherlandsCustomer Intelligence Analyst @ Part-time position (20 hours a week) within the EMEA marketing organization. Also did a full-time internship between July 2005 and July 2006. - Carried out a six sigma project for segmenting customers in multiple dimensions - Performed analysis and profiling of the customer base according to interactions, business value, product interests, inclusion in and response to marketing activities, and others. Maintained customer segmentation database. - Automated and consolidated customer surveys sampling, reporting on marketing campaign effectiveness, and others - Performed selections of customers for marketing campaigns - Lead and contributed to various initiatives - departmental newsletter, improvement and standardization of campaign processes, development of campaign metrics, connection between three customer databases From February 2007 to August 2007 (7 months) Amsterdam Area, NetherlandsSoftware Developer @ Part-time position (20 hours a week). Also in the period February 2004 - June 2005. - Developed the management panel for the company's flagship Fredhopper Access Server - Customized and supported ticket management software - Deployed and maintained the corporate website - Built web-based demos with extensive functionality - Manipulated database structures From July 2006 to January 2007 (7 months) Amsterdam Area, Netherlands

Master in International Management, 89 @ CEMS From 2010 to 2012 Pre-Master, International Business Administration @ RSM Erasmus University From 2009 to 2010 Bachelor of Business Administration @ Hogeschool INHOLLAND From 2003 to 2007 High School, IT, Mathematics @ American College of Sofia From 1998 to 2003 Christian Mladenov is skilled in: PHP, Java, CSS, Statistics, Web Development, Web Design, JavaScript, Hyperion Interactive..., SQL, VBA, Dutch, Linux, Automation, Project Management, Business Analysis, Agile Methodologies, Change Management, Cross-functional Team..., Management, Outsourcing, SharePoint, Requirements Analysis, Business Intelligence, IT Service Management, Analysis, Six Sigma, Pre-sales, Product Management, Entrepreneurship, Start-ups, Databases, ERP