A TOP GENERAL MANAGEMENT EXECUTIVE AND CORPORATE OFFICER with extensive experience in growing companies and turning them around to position the businesses for accelerated growth. Understands the policy implications of the Affordable Care Act and the impact on business strategy today. Has successfully run numerous healthcare companies to include dental, home health, hospice, urgent care, outpatient physical therapy rehabilitation and durable medical equipment. Builds high-performance accountable cultures and strong teams to deliver excellent results. A proven leader with numerous successes who secures an enterprise’s place at the forefront of the industry. Bottom-line executive that delivers results financially, operationally and clinically with a keen focus on superb patient experience.
>>>cwroussos@gmail.com
CEO & President @ Epic Health Services is the leading provider of pediatric skilled nursing and enteral therapy in the U.S. serving medically fragile children that require life sustaining clinical care. Epic additionally provides pediatric PT/ST/OT therapy and autism services, as well as a variety of adult home health care services. Epic has 14,000+ employees serving more than 26,000 patients annually with operations in 15 states. We are committed to providing the highest quality care delivered with compassion and extraordinary client service. Epic is private equity owned by Webster Capital.
www.epichealthservices.com From January 2015 to Present (10 months) Dallas/Fort Worth AreaPresident, Chief Operating Officer @ From January 2014 to Present (1 year 10 months) Dallas/Fort Worth AreaBoard Member, Finance & Governance Committee Member @ Active Board Member working closely with the leadership team at VFMA&C to provide strategic guidance and support to ensure the school's success. From July 2009 to Present (6 years 4 months) PennsylvaniaChief Operating Officer @ Harden Healthcare is a $800,000,000 post acute healthcare services company with 225 locations in 14 states. Harden Healthcare provides a full continuum of healthcare services that includes home health, hospice, long-term care, assisted living, physical therapy, nurse practitioners and pharmacy services for 40,000 patients daily. Responsible for all businesses and their financial, operating and clinical performance. Harden Healthcare is based in Austin, Texas and has 35,000 employees. Harden was private equity backed by KKR and private investors.
www.Hardenhealthcare.com
Harden Healthcare was successfully sold to Gentiva Health Services in October 2013. From January 2012 to December 2013 (2 years) Austin, Texas AreaPresident, CEO @ All Smiles Dental Centers is a healthcare services company providing pediatric dental services. Company was private equity backed by Valor Equity Partners. From October 2010 to November 2011 (1 year 2 months) Dallas/Fort Worth AreaPresident, CEO and Chairman @ Responsible for taking former OCA – NYSE ($1.6B market cap company) out of bankruptcy and successfully turning around this dental practice management company. Company was private equity owned by Silver Point Capital and generated $220,000,000 in revenue from 317 locations in 40 states. Rapidly implemented a strong plan of action to fix the cost structure, improve financial performance, reposition company and retool the business model. Recruited a new executive team that established a positive high performance culture and led to the company being successfully transformed and positioned for growth.
o Grew business $20,000,000 to $220,000,000 in top-line revenue while exiting bankruptcy and rebuilding company over three and one half years.
o Improved operating profit of the business $11,000,000, allowing the company to be self-funding.
o Stabilized business and retooled business model to reposition company.
o Turned around urgent financial and operational problems within first six months, resulting in company being fully stabilized within first 12 months.
o Built high-performance business culture and improved morale dramatically.
o Hired new executive team in 2007, repositioned company, and began growing business in 2008, continued driving same store sales growth and developed acquisition strategy to grow business in 2009–2010 and beyond.
o Implemented operational metrics and dashboard to manage day-to-day business, resulting in the business’ rapid turn around.
o As Chairman of the Board, worked closely with board of directors to ensure effective governance, compliance, and no conflicts of interests.
o Company received clean financial annual audits the past two years from the outside auditor.
o Selected by Ernst & Young as Entrepreneur of the Year Finalist in 2010.
o Promoted my former COO to lead the company successfully forward as the new CEO.
Business was successfully taken private, turned around and repositioned on a successful growth path. From March 2007 to June 2010 (3 years 4 months) National - HQ Dallas TXCorporate Senior Vice President, Executive Officer @ Served as Senior Executive Team Member for company, responsible for leadership, strategy development, and operational execution of $2,100,000,000 healthcare services company with 42,000 employees and 43,000 patients being cared for daily. Company was a leader in providing long-term care, hospice/home health and inpatient physical therapy rehabilitation. Worked as a key member of the executive leadership team to transform the company during the six year period. Established aggressive business plan to restructure company, streamline corporate and field operations, divest non-core assets, and eliminate unneeded expenses while simultaneously expanding targeted growth businesses. Company was additionally rebranded and economic synergy benefits realized across the different business units.
o Transformed company operationally, financially, and clinically over six-year period.
o Improved stock price from $1.60 per share to $12.50 per share at time of sale. Resulting transaction generated over $1,500,000,000 in increased shareholder value over the six-year period.
o Improved Balance Sheet Cash from $25,000,000 to $258,000,000 at time of sale.
o Worked with Board of Directors to ensure they remained informed on business and were able to provide constructive input.
o Completely rebuilt the culture and leadership development program to build a sustainable high performing company.
o All aspects of business were improved over six-year period and company was recognized as a respected industry leader.
o Established needed operating metrics and dashboard to effectively manage a geographically diverse business.
Beverly Enterprises was successfully sold and taken private. From July 2001 to March 2007 (5 years 9 months) President - Hospice and Home Healthcare @ National hospice and home healthcare company. Fully responsible for leading a national hospice and home healthcare company with $135,000,000 in revenue and $35,000,000 in EBITDA from 70 locations in 12 states. Fueled growth by driving same store sales growth, acquisitions, and aggressive denovo/greenfield development. Designed and implemented aggressive and successful national growth strategy to optimize revenue and profitability while simultaneously strengthening clinical care.
o Grew revenue from $40,000,000 to $135,000,000 as well as EBITDA from $10,000,000 to $35,000,000 over three-year period, with growth recognized as industry leading.
o Built company from 19 to 70 locations, through acquisitions of 20 locations and building 31 new locations.
o Transformed company from a regional player into a national industry leader.
o Built strong culture of operational and financial performance while delivering exceptional care for patients/families.
o Focused business on driving organic growth at same time folding in acquisitions and building new locations.
o Developed strong team and created infrastructure required to scale company successfully and manage explosive growth.
o Initiated successful branding efforts in the hospice and home health industry to establish company as recognized quality leader in the industry.
o Certified Hospice Administrator (CHA) From 2004 to 2007 (3 years) President, SVP Supply Chain Operations @ Executive in charge of managing $1,000,000,000 supply chain operation for company. Transformed the functional area into a significant financial contributor to the overall business’s success. Responsible for building and leading team, as well as negotiating and managing all contracts and relationships with suppliers across the company. Led contract negotiations, including product specifications, price, terms, and clinical performance with Fortune 500 companies. Implemented innovative processes and technology to speed the procurement effort and optimize the company’s economics. Started procurement company (GPO) internally within department, enabling company to generate $3,000,000 in incremental revenue to offset fixed costs.
o Saved $30,000,000 for enterprise on annual basis through procurement initiatives.
o Generated $3,000,000 in incremental revenue through procurement business to offset fixed costs.
o Terminated majority of existing buying staff upon arrival due to conflicts of interest and hired procurement professionals.
o Established recognized industry-leading professional procurement team with highest level of ethical behavior.
o Built high-performing team that held each other accountable.
o Held first ever vendor summit in industry for purpose of establishing expectations, presenting business plan, and developing a foundation for strong relationships.
o Instituted specific economic targets by vendor to drive tangible beneficial economic terms and pricing. From March 2002 to August 2004 (2 years 6 months) Founder and Business Startup @ PECAN GROVE FUNERAL HOME - (PRIVATE ENTREPRENEURIAL BUSINESS STARTUP), Waco, Texas, FOUNDER, 1998-2004. Identified a business opportunity to open a high quality customer-focused funeral home. Personally responsible for funding, business plan, acquisition of land, building design, staffing, and business positioning. Business captured the #1 market share position its second year of operation in a region with 12 other established competitors.
Business was successfully sold and it continues to serve the community today. From January 1998 to July 2004 (6 years 7 months) President - Urgent Care @ Urgent Care Company - operated $15,000,000 regional urgent care company located in North Carolina. Responsible for operations, strategy, executive team selection and development, financial performance, building new locations, and driving organic growth. Grew the business and ultimately divested company to focus on core operations.
o Grew business from $10,000,000 to $15,000,000 and improved EBITDA from $1,000,000 to $3,000,000.
o Established positive high-performance culture.
o Opened two new sites at same time focused on driving organic same store sales across the region.
o Established operating environment that held people accountable for customer service, delivering financial results and patient satisfaction.
o Hired new general managers to deliver established operational, customer service, and financial goals. From August 2001 to April 2004 (2 years 9 months) President - Outpatient Physical Therapy @ National outpatient physical therapy company with $110,000,000 in revenue and 168 locations in 20 states. Responsible for all aspects of the business to ensure financial, operational, and clinical goals were met. Business was losing $15,000,000 upon my arrival and was turned around the following year and generated +$5mm. The $20,000,000 improvement in the company’s profitability allowed the business to be successfully sold for a $50,000,000 gain two years later so we could focus on core operations.
○ Company was successfully turned around financially and operationally.
○ EBITDA improved $20,000,000 resulting in a $50,000,000 positive gain for the company at time of sale.
○ Implemented an aggressive cultural change that refocused all key leaders and employees on delivering the highest possible clinical care and customer service to our patients.
○ Rationalized business strategy and cost structure and made needed changes immediately From August 2001 to August 2003 (2 years 1 month) Division President @ President of a manufacturing division responsible for $125,000,000 regional manufacturing business that generated $20,000,000 in EBITDA. Oversaw all aspects of the business, including operations, financial performance, product design/position, manufacturing, distribution, and service. Developed innovative lean manufacturing processes and innovative operational product design to ensure successful product launches. From April 1999 to July 2001 (2 years 4 months) Division General Manager @ Manufacturing Operations GM for $100,000,000 regional manufacturing business located in Texas. From May 1996 to March 1999 (2 years 11 months) Market Manager @ Operations General Manager position responsible for a Taco Bell Region with $70,000,000 restaurant business located in California and Colorado. Fueled growth by aggressive denovo site development and driving same store sales growth through superior service execution From March 1993 to April 1996 (3 years 2 months) United StatesProduction Manager/Quality Assurance Manager/Key Account Sales Manager @ Multiple positions responsible for the production, sales, distribution, and ultimate sell through of product at retail. Applied innovative ideas to rapidly bring new products into the market place, working closely with the plants and retailers. This approach ultimately yielded higher operating margins for the plants and greater product sales velocity for the retailers. From March 1990 to March 1993 (3 years 1 month) Phoenix, Arizona AreaCompany Commander - Captain @ Company Commander, Platoon Leader, Infantry Battalion Staff Officer. Army Ranger, Airborne, Air Assault qualified
11 years of service - 5 years active duty, 6 years reserve duty From December 1985 to March 1990 (4 years 4 months)
Health Policy and the Affordable Care Act @ University of Pennsylvania From 2013 to 2013 Advanced Management Program, On Campus Full MBA Curriculum, Business @ Harvard Business School From 2004 to 2004 MBA, Business @ University of Phoenix From 1993 to 1995 BS, Business @ Clarkson University From 1982 to 1986 Chris Roussos is skilled in: Business Growth, Sales Growth, Profit & Loss Management, Build High Performance..., Strategy, Supply Chain Management, Procurement, Strategic Planning, Healthcare, Team Building, Mergers, Leadership, Management, New Business Development, Start-ups, Leadership Development, Operations Management, Process Improvement, Business Strategy, Sales, Budgets, Negotiation, Coaching, Contract Negotiation, Income Statement, Business Development, Mergers & Acquisitions, Management Consulting, Entrepreneurship, Executive Management, Marketing, Public Speaking, Team Leadership, Marketing Strategy, Financial Analysis, Product Development, Nonprofits, Recruiting, Cross-functional Team..., Competitive Analysis, P&L Management, Training, Customer Service, Business Planning, Change Management, Program Management, Organizational..., Finance, Enterprise Software, Consulting
Websites:
http://www.epichealthservices.com