Effective results oriented executive with Enterprise/Global perspective and experience building & leading high performing geographically dispersed/international teams.
16+ years of successfully planning, developing and implementing best in class information & technology solutions and teams. Experienced gained from leadership positions in multiple industries (Higher Education, Technology (software & hardware), Health Care, and IT Consulting) with roles of increasing responsibilities and scope.
Some areas of demonstrated expertise are:
• Enterprise/Global team leadership and development
• IT Leadership in complex organizations
• Executive leadership in solution design and application development
• Delivery of results though team empowerment and accountability
• Leadership in IT Governance and Controls
• Structured problem solving, decision-making, and operational excellence competencies
• IT Vision and Strategic Alignment with core business units
• Enterprise Solutions (CRM, ERP, BI, eCommerce, Data Warehouse, mobile, messaging)
• Technology, competency, and solution roadmap design and delivery
• Innovation balanced with practicality
• Leveraging expertise and resources to create opportunities for business growth
• IT acquisitions and integrations
• Contract management and execution
• ITIL / ITSM Design, Deployment and Operations
• Significant budget accountability (Operational & Capital)
• Strategic Planning
Some key leadership traits are:
• Strong believer in leader and team development with empowerment and accountability
• Skilled oral/written communicator & presenter (stakeholders, business partners, board-level)
• Facts & Metric driven executive
• Ability to articulate IT alignment with business needs and goals
• Practiced change agent with focus on high value improvement opportunities
Sr. Director, Head of Global Infrstructure Services, Technology & Operations @ Executive accountability for all aspects of Global Infrastructure, Technology, & Operations. Key elements: IT Engineering (architecture, project delivery), Server & Systems engineering & operations; Private/Public cloud engineering & operations; Infrastructure Security engineering & operations; Virtualization; Converged & Hyper-converged Infrastructure; Network engineering & operations, Voice (Cisco, Avaya, Microsoft) engineering & operations, Telephony/Call Center technologies engineering & operations; hosted UC engineering & operations; Global Data Center design, engineering, delivery, and management; IT Operations; IT Service Management (ITSM); Vendor & Service Provider management; Disaster Recovery (DR/BCP); Infrastructure Architecture; End User Computing & Collaboration technologies; Infrastructure & Operations integration/centralization; and Application Platform Services across all DeVry Education Group institutions in this role reporting to the SVP/Global CIO. From March 2015 to Present (8 months) Director, Head of Global Infrastructure & Application Platform Engineering & Operations @ Executive accountability for technology solutions design, delivery, infrastructure and applications program/project delivery and operations.
Reporting to the Head of Global Technology & Operations, accountable for the following systems/services delivered thru a talented global team of approximately ~30+ FTEs (Sr. Managers, Managers, Team leads, and technology SMEs/professionals) and contractors:
• Technology infrastructure engineering & operations
• Architecture & Solutions Design
• Database Platforms (Oracle, MS SQL, MySQL) engineering & operations
• Middleware Platforms (Oracle, Open Source) engineering & operations
• Unix/Linux/Wintel (server OS) engineering & operations
• Technology Capacity & Performance Management
• Technology Automation & Monitoring engineering & operations
• Storage, Backup, & data-protection engineering & delivery
• Disaster Recovery & Business Continuity Planning & Delivery (DR/BCP)
• iSeries engineering & operations
• Overall optimization/cost-efficiency of new and deployed technologies/systems
DeVry Inc. is a market funded higher education company (NYSE: DV). and its growing global portfolio of institution includes:
(a) DeVry University, (b) Keller Graduate School of Management, (c) Ross Medical University, (d) Ross Veterinary University, (e) Becker Professional Education, (f) Chamberlain College of Nursing, (g) Carrington Colleges, (h) DeVry Brasil (Fanor, Ruy Barbosa, Area1, FBV, FAVIP), (i) Advanced Academics, and (j) American University of the Caribbean. From April 2012 to Present (3 years 7 months) Greater Chicago AreaDirector, Head of Service Management (ITIL/ITSM) & Operations @ Executive accountability for ITIL Service Management and Operations design and delivery of associated services.
Reporting to Head of Infrastructure and Operations accountable for the following systems/Services delivered thru a talented team of approximately ~20+ FTEs (Sr. Managers, Managers, Team Leads, ITIL & Service Management SME’s, and technology professionals) and contractors:
• IT Service Management design, deploy and operations (ITIL/ITSM)
• Metric Reporting design, deploy and operations supporting enterprise ITSM and operations
• IT Automation Job design, deploy and operations
• Global Operation Center (24/7) process design & operations (on premise, PAAS, SAAS)
• Service Restoration process design, deploy, and operations
• Enterprise and Regional Data Center operations (North America, (2) and South America (1))
• Infrastructure, application, integration, and service monitoring design, delivery and operations
• Service transition process design & operations (moving from engineering to operations) From February 2009 to March 2012 (3 years 2 months) Oakbrook, ILHead of Infrastructure Services @ IT Leader with accountability for Enterprise Infrastructure delivery and operations across North America and Canada. Served as chair of Compliance Committee and IT Security Officer.
Reported to Head of Technology accountable for the follow systems & services through a team of ~12 FTE’s & contractors:
• Team development
• Operational and Capital budgeting
• Operations of ~15,000sqft+ data centers (4 sites)
• Technology infrastructure engineering & operations
• Architecture & Solutions Design
• Database Platforms (Oracle, MS SQL, MySQL) engineering & operations
• Middleware Platforms (Oracle, Open Source) engineering & operations
• Unix/Linux/Wintel (server OS) engineering & operations
• Technology Capacity & Performance Management
• Technology Automation & Monitoring engineering & operations
• Storage, Backup, & data-protection engineering & delivery
• Disaster Recovery & Business Continuity Planning & Delivery (DR/BCP)
• iSeries, pSeries engineering & operations
• Overall optimization/cost-efficiency of new and deployed technologies/systems From September 2005 to May 2007 (1 year 9 months) Greater Chicago AreaDirector of IT @ Lead staffing, budgeting, development, design, and integration of software, hardware, and service systems for large multi site Technology Company. Environment includes 1,000+ users in 8 locations and 3 data centers with a multi-million dollar budget. Oversee IT operational infrastructure and deliver technology resources to development, call centers, training, telecommunications, hosted product solutions and administration. Provide regular technology assessments to enhance operations and standardize services with hardware and software platform standards. Oversee all internal applications including Internet, Intranet, Extranet, and standard executable applications for internal use. Align technology with business opportunities utilizing both internally developed products and solutions, as well as, off the shelf solutions. Report directly to CEO. 4 direct reports and 30 indirect reports. From April 2001 to December 2004 (3 years 9 months) Director IT @ Head of IT with responsibilities including, but not limited to, strategic planning, budgeting, staffing, LAN management, purchasing, solution research, recommendation, and implementation, as well as, 60% client billable functions. Designed, planned, tested, and implemented a full Windows 2000 network, including a conversion from a Netware based infrastructure. Infrastructure included Active Directory, DNS, WINS, DHCP, Terminal Services, Exchange 2000, Clustering Services, and SQL 7.0. Provided consulting to clients focusing on strategic IT planning and solution design. Responsible for sales, and project management of products and services sold to clients. Reported to President From April 1999 to April 2001 (2 years 1 month) MIS Director @ Complete responsibility of IT including recommending, planning, budgeting, staffing, implementing, and support. Environment included 3 locations and 125 users, including 60% telecommuters. Chair of security team to include initial HIPPA planning and implementation. Managed communication solutions for insurance billing and receipt of payment. Significant experience with Medicare, and other managed care providers. Developed and implemented standards for hardware and software in Home Health, Physical Therapy, and DME companies. Reported to President/CEO. From 1996 to 1999 (3 years)
Technical Management @ DeVry University From 2011 to 2015 Business Computer Systems @ New Mexico State University From 1998 to 2000 Accounting and Economics - Emphsis in Computing @ Hendrix College From 1986 to 1988 High School Diploma, General @ Eastwood High School From 1982 to 1986 Chris Campbell is skilled in: Disaster Recovery, Vendor Management, Security, Telecommunications, Business Strategy, Team Building, Change Management, Customer Service, Coaching, Product Development, E-commerce, Financial Analysis, Financial Planning, Government, Governance, Healthcare, ITIL, Integration, Innovation, KPI, Leadership Development, Mergers, Mentoring, Program Management, Negotiation, Operations Management, IT Outsourcing, Optimization, Risk Management, Strategic Planning, Strategic Leadership, Thought Leadership, Technical Leadership, Organizational..., Technology Planning, Technology..., IT Solutions, IT Financial Management, IT Service Management, IT Management, Leadership, VMware, Mergers & Acquisitions, Active Directory, Project Management, Virtualization, Solution Architecture, Data Center, Management, CRM
Websites:
http://www.devry.com