Customer Experience Specialist @ From April 2014 to Present (1 year 9 months) Portland, Oregon AreaCustomer Care Agent @ From September 2013 to April 2014 (8 months) Office Coordinator @ From June 2013 to September 2013 (4 months) Receptionist/Bookkeeper @ -Maintained updated vendor files, entered payables, received purchase orders, and reconciled accounts -Prepared customer invoices and statements, followed up on payment status, and processed payments -Processed biweekly payroll, set up new hires, direct deposit, and garnishments -Created and updated forms and spreadsheets to provide more organized and accessible information From February 2012 to March 2013 (1 year 2 months) Portland, Oregon AreaServer @ -Managed 35 seat dining room and 30 seat patio to ensure customer satisfaction and business efficiency -Trained and supervised new employees -Advised clientele based on chef’s preferences, product knowledge, and customer relationships -Coordinated with kitchen to ensure timely and accurate order preparation From February 2010 to August 2011 (1 year 7 months) Receptionist @ -Contributed to positive business image as the first point of contact for visitors and callers -Maintained accounting database for improved organization of files -Performed office duties to keep orderly office operations -Researched potential customers and sent out weekly promotional flyers From June 2008 to August 2008 (3 months) Receptionist @ -Upheld office operations without supervision -Updated and managed accounting database with current bank statements and reconciled accounts -Created and processed invoices for customers -Communicated with owners directly to determine daily responsibilities and tasks From June 2007 to August 2007 (3 months)

Bachelor of Arts, Spanish @ University of Oregon From 2007 to 2011 Bachelor of Science, Business Administration @ University of Oregon - Charles H. Lundquist College of Business From 2007 to 2011 Universidad Austral de Chile From 2009 to 2009 Chelsea Ellis is skilled in: Proficient in Spanish, Microsoft Office, QuickBooks, Strong Interpersonal & Relational Skills, Highly Adaptable, Attention To Detail, Accounting, Spanish, Accounts Payable, Adaptation, Marketing Communications, Payroll, Research, Event Planning, Management