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Charley Rich

Research Director

Retired from Gartner

Sarasota, Florida, United States

Section title

Charley Rich's Work Experience


Research Director

jKool, LLC

VP Product Management

October 2014 to November 2017

Long Island, NY

Nastel Technologies

VP Product Management and Marketing

January 2009 to November 2017

Melville, NY

Charley Rich's Education

New York University

Computer Science

Stony Brook University

Bachelor's Degree

Charley Rich's Professional Skills Radar Chart

Based on our findings, Charley Rich is ...

Loves life

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Charley Rich's Estimated Salary Range

About Charley Rich's Current Company


Responsible for providing analysis and guidance to clients with respect to the IT operations management industry focusing on APM and AIOps.

Frequently Asked Questions about Charley Rich

What company does Charley Rich work for?

Charley Rich works for Gartner

What is Charley Rich's role at Gartner?

Charley Rich is Research Director

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What is Charley Rich's Phone Number?

Charley Rich's phone (305) ***-*316

What industry does Charley Rich work in?

Charley Rich works in the Information Technology and Services industry.

About Charley Rich

📖 Summary

Research Director @ Gartner Responsible for providing analysis and guidance to clients with respect to the IT operations management industry focusing on APM and AIOps. VP Product Management @ jKool, LLC Responsible for driving the product direction for a SaaS solution that includes machine learning, real-time visualization, and operational analytics- Driving the Product Management requirements process - Designing the jKool UI and User Experience- Managing the UI development team as well as the Machine Learning and Analytics teams- Handling the Industry Analyst relations program- Guiding key business partner relationships including the IBM partnership- Winner of an IBM Beacon Finalist Award for SaaS solutions- Experienced in managing off-shore development teams- Company evangelist to customers and potential investors- Launched the company From October 2014 to November 2017 (3 years 2 months) Long Island, NYVP Product Management and Marketing @ Nastel Technologies Responsible for driving the product direction for Nastel Technologies' APM solution resulting in recognition as a Visionary in the Gartner Magic Quadrant for APM multiple times and as a Strong Performer in the Forrester Wave- Moved firm’s position from niche middleware management player to full APM solution - Built the Industry Analyst relationship program resulting in multiple analyst accolades from both Forrester and Gartner- New messaging & positioning resulted in firm exceeding sales plan and achieving profitability- Drove demand generation program with lead generation, nurturing webinars and tradeshows achieving increased sales- Introduced Marketing Automation at Nastel with expertise in Act-On and Devised new website, optimized for SEO, Google Analytics- Company evangelist to customers and potential investors- Managed partner program with IBM- Winner of a Best Product award From January 2009 to November 2017 (8 years 11 months) Melville, NYWorldwide Product Manager @ IBM Responsible for driving the adoption of Tivoli Application Dependency Discovery Manager(TADDM) solution across customers and internal divisions of IBM- Worldwide Product Manager for the Tivoli Application Dependency Discovery Manager - Won the Tivoli General Manager's Award- Wrote the IBM Redbook for TADDM- Led the Product Requirements process- Advised the IBM TADDM User's Group- Worked with IBM Research to bring innovative new technologies to the market- Drove the training programs across Sales, Engineering and Professional Services- Devised a new Service Offering that was included with the product- Wrote the most frequently downloaded whitepaper for this solution- Built a program for technical partners to create add-ons for this product- Participated in the IBM Labs on The Road tour- Highly experienced in ITSM, Application Discovery and Mapping, CMDB, and Configuration Management- Mentored employees moving into Product Management From December 2005 to February 2009 (3 years 3 months) Director @ Collation (acquired by IBM) - Responsible for Worldwide Systems Engineering Organization- Hands-on deployment & configuration application dependency discovery product- Worked with a CMDB implementing ITSM using ITIL processes From July 2005 to December 2005 (6 months) Director, Applications Management Product Line @ SMARTS - EMC Responsible for Application Product Management and Strategy- Devised the Smarts Business Dashboard which won a product of the year award and was included in almost every sale- Consistently grew revenues from under $10M to over $65M at the time of acquisition by EMC- Performed as the company's subject matter expert on Application Management- Gathered technical product requirements from customers, and partners to build products that were embraced by sales and customers- Developed Product Requirement Documents (PRDs)- Worked with development to translate requirements into functional specifications. - Built proof of concept applications- Tracked and managed all enhancement requests relating to applications From March 2002 to July 2005 (3 years 5 months) Manager of Systems Engineering, Wall St. Region @ Tivoli Systems Responsible for widespread technical adoption of Tivoli's products on Wall Street- Won the Tivoli President's Award- Managed the Systems Engineering department and was responsible for helping close the largest single sale in Tivoli history, over $9M - Personally, deployed Tivoli’s products on major Wall St. trading floors - Conducted technology due diligence on potential acquisitions From 1993 to 1996 (3 years) VP Field Marketing/Dir Strategy & Planning @ InterWorld Responsible for Marketing and Product Strategy- Company Spokesman presenting the press, financial, industry analysts, and customers (C-level and technical)- Created company messaging, branding and go to market plans - Devised and implemented a new Sales Support function - Trained the sales force on new products, competitive analysis and messaging - Developed and deployed new product and vertical market strategies- Developed new product collateral, presentations and business white papers - Conducted Industry and Financial Analyst Tours resulting in positive analyst coverage From November 1996 to March 2002 (5 years 5 months)

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In a nutshell

Charley Rich's Personality Type

Extraversion (E), Intuition (N), Feeling (F), Judging (J)

Average Tenure

3 year(s), 11 month(s)

Charley Rich's Willingness to Change Jobs



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