Charley Rich's Email Addresses & Phone Numbers

📖 Summary

Research Director @ Gartner Responsible for providing analysis and guidance to clients with respect to the IT operations management industry focusing on APM and AIOps. VP Product Management @ jKool, LLC Responsible for driving the product direction for a SaaS solution that includes machine learning, real-time visualization, and operational analytics- Driving the Product Management requirements process - Designing the jKool UI and User Experience- Managing the UI development team as well as the Machine Learning and Analytics teams- Handling the Industry Analyst relations program- Guiding key business partner relationships including the IBM partnership- Winner of an IBM Beacon Finalist Award for SaaS solutions- Experienced in managing off-shore development teams- Company evangelist to customers and potential investors- Launched the company From October 2014 to November 2017 (3 years 2 months) Long Island, NYVP Product Management and Marketing @ Nastel Technologies Responsible for driving the product direction for Nastel Technologies' APM solution resulting in recognition as a Visionary in the Gartner Magic Quadrant for APM multiple times and as a Strong Performer in the Forrester Wave- Moved firm’s position from niche middleware management player to full APM solution - Built the Industry Analyst relationship program resulting in multiple analyst accolades from both Forrester and Gartner- New messaging & positioning resulted in firm exceeding sales plan and achieving profitability- Drove demand generation program with lead generation, nurturing webinars and tradeshows achieving increased sales- Introduced Marketing Automation at Nastel with expertise in Act-On and Salesforce.com- Devised new website, optimized for SEO, Google Analytics- Company evangelist to customers and potential investors- Managed partner program with IBM- Winner of a Best Product award From January 2009 to November 2017 (8 years 11 months) Melville, NYWorldwide Product Manager @ IBM Responsible for driving the adoption of Tivoli Application Dependency Discovery Manager(TADDM) solution across customers and internal divisions of IBM- Worldwide Product Manager for the Tivoli Application Dependency Discovery Manager - Won the Tivoli General Manager's Award- Wrote the IBM Redbook for TADDM- Led the Product Requirements process- Advised the IBM TADDM User's Group- Worked with IBM Research to bring innovative new technologies to the market- Drove the training programs across Sales, Engineering and Professional Services- Devised a new Service Offering that was included with the product- Wrote the most frequently downloaded whitepaper for this solution- Built a program for technical partners to create add-ons for this product- Participated in the IBM Labs on The Road tour- Highly experienced in ITSM, Application Discovery and Mapping, CMDB, and Configuration Management- Mentored employees moving into Product Management From December 2005 to February 2009 (3 years 3 months) Director @ Collation (acquired by IBM) - Responsible for Worldwide Systems Engineering Organization- Hands-on deployment & configuration application dependency discovery product- Worked with a CMDB implementing ITSM using ITIL processes From July 2005 to December 2005 (6 months) Director, Applications Management Product Line @ SMARTS - EMC Responsible for Application Product Management and Strategy- Devised the Smarts Business Dashboard which won a product of the year award and was included in almost every sale- Consistently grew revenues from under $10M to over $65M at the time of acquisition by EMC- Performed as the company's subject matter expert on Application Management- Gathered technical product requirements from customers, and partners to build products that were embraced by sales and customers- Developed Product Requirement Documents (PRDs)- Worked with development to translate requirements into functional specifications. - Built proof of concept applications- Tracked and managed all enhancement requests relating to applications From March 2002 to July 2005 (3 years 5 months) Manager of Systems Engineering, Wall St. Region @ Tivoli Systems Responsible for widespread technical adoption of Tivoli's products on Wall Street- Won the Tivoli President's Award- Managed the Systems Engineering department and was responsible for helping close the largest single sale in Tivoli history, over $9M - Personally, deployed Tivoli’s products on major Wall St. trading floors - Conducted technology due diligence on potential acquisitions From 1993 to 1996 (3 years) VP Field Marketing/Dir Strategy & Planning @ InterWorld Responsible for Marketing and Product Strategy- Company Spokesman presenting the press, financial, industry analysts, and customers (C-level and technical)- Created company messaging, branding and go to market plans - Devised and implemented a new Sales Support function - Trained the sales force on new products, competitive analysis and messaging - Developed and deployed new product and vertical market strategies- Developed new product collateral, presentations and business white papers - Conducted Industry and Financial Analyst Tours resulting in positive analyst coverage From November 1996 to March 2002 (5 years 5 months)