Cassandra Landers's Email

I am a fast learner, and easily adaptable to change. I excel in time management, also with multi-tasking. I have strong written communication. Excels in a fast paced, high demand environment. I do have strong leadership qualities, I believe if you are able to give respect you in return will get respect and gain employees buy in. I also believe in leading by example and I am proactive. I am open to feedback. I also have strong networking skills. I am able to coach and develop associates by building rapport to increase their morale and motivating unmotivated associates. I am able to assist the associates in overcoming difficult situations to allow them to work to their full capacity. I excel with problem solving and thinking outside of the box. I have innovative ideas and come with a new perspective on how to be effective business unit. I have extensive knowledge with reporting services. I have a strong understanding of key business drivers, and I know how to impact them in a positive manner. With the listed factors I would be a strong addition to any team and/or company.

Management @ Construct reports to help improve the departments overall performance i.e. tracking and collecting data on internal transfers, which has helped improve the departments overall ASA and ABR Manage multiple teams to ensure they are working towards hitting the department objectives and goals, also assist with any questions or escalated calls Coach and develop associates that are assigned to me and are showing signs of decline in performance, also assist with the growth and development of new hires 2+ years in Loss mitigation and default servicing also negotiation, customer service, and problem solving skills. From October 2012 to Present (3 years 1 month) Salt Lake CityFront Office Manager @ Licensed Insurance Agent Managed portfolio for two separate insurance agencies. Created policies, procedures and training material for new hires while assisting customers with their accounts. (sales, customer service, and problem solving) Ensured that industry best practices and regulations were being followed. Managed and trained several different agents based off the Department of Insurance guidelines From May 2010 to October 2012 (2 years 6 months) Greater Salt Lake City AreaCollections Specialist @ Black Diamond Award for top collector in the department. Mediate resolution for both client and customers who are experiencing a hardship, while keeping both interests in mind. Trained Know Me, Hear Me, Help Me (customer service skills) Abide by Company state and federal laws as well as business best practices. From February 2009 to May 2010 (1 year 4 months) Greater Salt Lake City Area

High School Diploma @ West Jordan High School From 2004 to 2008 Cassandra Landers is skilled in: Call Centers, Customer Service, Microsoft Word, Coaching, Mortgage Servicing, Highly detail oriented, Sales, Microsoft Excel, Regulatory Requirements, Coaching Staff, Team Management, Typing, Self Management, Self-driven, Creative Problem Solving, Leadership, Team Leadership, Loss Mitigation, Statistical Reporting, Banking, Credit, Management, Team Building