Carmen Pack's Email Addresses & Phone Numbers

📖 Summary

Sr. Project Manager @ UCLA Medical Center • Independently taking a project from initial conception and scoping through completion, on schedule, on budget, and meeting or exceeding expectations of the team and the client. Identify and manage project dependencies and critical paths.• Develop Project Charters, Project Plans and associated project documents by collaborating with senior management and stakeholders. Select resources needed using the Educated Guess Planning Method and assigning individual tasks/responsibilities.• Manages day-to-day operational aspects of a project and scope effectively applying PM Lifecycle methodology and project standards. Ensures project documents are complete, current, and stored appropriately. Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle.• Facilitate team and client meetings effectively. Accurately communicates relevant project information to superiors and deliver engaging, informative, well-organized presentations for both IT and Business Stakeholders.• Update Projects Status reports on Service Now and PM SharePoint Site. Resolves and/or escalates issues with appropriate urgency. Set and continually manage project expectations with team members, IT and Business Stakeholders.• Build, develop, and grow all business relationships vital to the Project's success. UCLA Westwood, CAProject Manager / Process Improvement Specialist @ UCLA Medical Center Added to new department to support strategic initiative to replace 17 disparate functional IT, HR, and Fund Management departments with functional clusters within UCLA focused on increasing economies of scale, sharing of best practices, and productivity. ▪ Liaison with stakeholders, project teams, vendors, and consultants to analyze needs, define strategies, and achieve goals. ▪ Coordinate project phases from initiation to closure. Create project plans, charters, documents, and related artifacts.▪ Determine staffing, software, hardware, and facilities requirements for each project. Manage and assign tasks to resources. Determine project roles of team members based on requirements, timelines, and budget.▪ Track, resolve, and escalate issues, develop mitigation plans, set and continually manage project expectations, identify and manage project dependencies, and guide the achievement of project goals.▪ Communicate project quality, client and team satisfaction, success metrics, and issues to leadership and stakeholders.Selected Projects & Results:▪ Held critical role in establishing functional clusters for 3 departments that reduced costs of external vendors and improved capability of internal resources. Created current and future state process maps, communicated value, and managed the successful transition to new functional clusters.▪ Acted as Business Analyst and managed the development and delivery of the Outside Activities Tracking System for the Academic Affairs Department that replaced manual processes and mitigated compliance risks.▪ Implemented Innotas project management software into the BX Department that provided a standardized means to manage projects, allocate resources, and develop reports.▪ Oversaw the rollout of the Faculty Voting and EPASS tools to all departments. Collaborated with programmer and business stakeholders to introduce new tools to users. From 2014 to 2016 (2 years) UCLA Westwood, CAProject Manager @ UCLA Medical Center Recruited into newly established role to provide dedicated project management support to the Capital Campaign and office re-location initiatives for The Rape Treatment Center.▪ Plan, track, and manage all aspects of Capital Campaign project. ▪ Collaborate with stakeholders to define project scope, develop project plans, and create action checklists. ▪ Track and document progress toward milestones, prepare status updates, and monitor the achievement of goals. ▪ Coordinate efforts of multiple vendors to design solutions, resolve issues, and meet deadlines. Collaborate with community partners, donors, and support group to secure participation and support for the programs.Selected Projects & Results:▪ Collaborated with external consultant for the successful execution of $15M Capital Campaign. Set-up and facilitated meetings, captured requirements, and assisted in defining strategy and organizing fundraising events for high-profile donors to secure needed funds for the construction of new building in response to growth.▪ Planned and coordinated multiple initiatives for the office relocation project. Catalogued existing inventory of assets identified the need for the purchase of assets and coordinated with vendors and Project Management Office to plan the relocation of 30 employees to new Administrative Building. From 2012 to 2014 (2 years) UCLA Westwood, CASenior Consultant @ Asher American Retained to oversee the delivery of eCommerce and corporate websites for clients.▪ Accountable for overall success of assigned projects, from initial capture of requirements through the development of project plan and on-time and quality delivery.▪ Drafted wireframes for initial designs, developed specifications, and defined information architecture.▪ Collaborated with internal and vendor teams in aligning websites with clients’ needs.Selected Projects & Results:▪ Credited with planning and defining website design projects to enable clients to increase visibility of their brand, products, and services. From March 2012 to September 2012 (7 months) Los Alamitos, CARisk Analyst / Business Analyst – Business Continuity Planning, Risk Department @ Trust Company of the West (TCW) Chosen to oversee the design and implementation of technologies and best practices to strengthen emergency notification, access management, pandemic testing, and system / operational recovery operations.▪ Collaborated with business stakeholders to capture and document requirements. Developed process flow maps.▪ Monitored deliverables to ensure achievement of project objectives.▪ Tested and validated application, oversaw the resolution of issues, developed user manual, and trained users.Selected Projects & Results:▪ Held role as business analyst and project manager for critical SharePoint project to migrate employee contact information and individual departments’ technology systems lists from old Emergency Notification System (Notifind) to MIR3 system that utilized SharePoint to store data. Evaluated and selected MIR3 system, gathered requirements, oversaw the conversion of data, managed the implementation, created manual and trained users. ▪ Collaborated with vendor and internal technical teams to build interfaces to automatically update key data from SharePoint portal into Emergency Notification System. Managed the build out of the SharePoint portal.▪ Led all efforts to automate the SharePoint Trading Error Approval Workflow Process that decreased time to process paperwork and improved auditability. Captured requirements, mapped processes, oversaw the build out of SharePoint workflow and database, tested application, developed manual and trained users. From 2007 to 2012 (5 years) Los Angeles, CaliforniaBusiness Analyst / Customer Service Manager @ First American Title Brought in to help lead the implementation of The Road Home Program, a federally-funded recovery program that provided compensation to Louisiana homeowners affected by Hurricanes Katrina or Rita.Selected Projects & Results:▪ Oversaw the build out of automated solution to upload grant approval information from FAST system into the Small Business Administration’s (SBA) system that increased the total amount of monthly awards from $5M to $45M.▪ Managed the subsequent process improvement initiative of key governance functionality into the SBA system that catapulted the monthly processing of awards from $45M to $700M and reduced needed headcount within the department by 50%. From 2006 to 2007 (1 year) New Orleans, LAProject Manager @ ADDITIONAL EXPERIENCE Human Resources Associate ■ TRUST COMPANY OF THE WEST (TCW)▪ Held pivotal role in defining business requirements for the rollout of Ultipro that automated and integrated core payroll, human resources, and talent management processes.Residential / Commercial Sales Associate ■ COLDWELL BANKER / REMAX▪ Assisted customers with the purchase and sale of residential homes and condominiums.Budget Analyst ■ GEMOLOGICAL INSTITUTE OF AMERICA▪ Designed and implemented an expense approval process for instructors that reduced operating costs. From 1998 to 2006 (8 years)