Founder / Owner @ Coming Soon to Manchester City Centre in January 2016, a brand new concept. Manchester's FIRST healthy FAST food joint! Forget processed, chemical filled, toxic foods. Think fresh, natural, nutritious, protein filled foods made FRESH on site with the ability to also cheat clean which includes healthy protein pizzas fleshly made on site. Menu to be published nearer launch date. We will also specialise in medically backed Juice cleanses, box prep meals and macro tailored food. Heading up the kitchen is a top, award winning head chef Laura Samme and her team within the 2400 SQFT brand new building/space which has been fully customised and designed to allow a unique, chilled, gym-esk theme. Fot out about to begin. Follow us at https://www.facebook.com/kettlebellkitch for updates! From August 2015 to Present (4 months) Manchester, United KingdomFounder / Director @ WealthCheck LTD have two main entities to the business. 1- Wealth Management / Finance 2- WealthCheck Call Centre Solution Wealth Management - We specialise within the pension review arena working alongside FCA regulated companies. We have developed relationships that have enabled us to take on our own introducer network and now have over 40 introducers and building rapidly. WealthCheck Call Centre Solution - We have developed and built an intelligent cloud based system/portal - a unique way of call centre and/or sales businesses to optimise and improve profits using existing data or data they are purchasing and in turn - clients, utilising your marketing spends correctly. Agents conduct 'Wealthchecks' on mostly non criteria clients where rapport has still been established. With 5 differing access levels, full reporting suite and live stats, a call centre has all of the tools to see how many opt ins each Agent/Team are generating at any given time and also the commission due per sellable opt in. The CCM/Director has the ability to set comms levels at Agent level themselves. Quality is managed at our Manchester Head-office. The Wealthcheck itself consists of a series of questions and can generate valid, secure tripple-opted in clients for a range of products and services within the wealth management, finance and claims arena. After all, there are now many areas to cover for each client, it makes perfect sense to run clients through one simple online check. A call centre of 100 x seats can earn over £1000 daily using our system. We have in house data sellers selling our tripple-opted in data, invoicing every 2 weeks. With correctly opted in data becoming sparse and heavy rules brought in earlier this year which means call centres must ensure all purchased data is correctly opted in, this makes WealthCheck data even more valuable. Contact 01612777860 for more info and arrange a presentation/meet or to discuss our pension review and other models. From June 2015 to Present (6 months) ManchesterOperations Director/Co-owner @ NOTE: Although I am to this day - still an owner of Pro Money LTD, I do not and I am not involved within the day to day or operational side of the business what so ever. I chose to move away from this to focus on my other projects. Pro Money LTD are a wealth management review business based in Swinton Manchester in our brand new offices at Lowry Mill. In 11 months we have moved from strength to strength and now have the following brands under Pro Money LTD: Pro Money Pensions Pro Money Finance Pro Money Legal We are currently involved in various aspects of financial and wealth management and specialise in the following areas: Pension LOA/pack generation Miss-sold packaged bank account re-claims Life Insurance Generation Wills Personal Injury Life Insurance Solar and green deals Always interested in speaking to people within the pensions or data industry. We are vastly expanding further and recruiting across the board. We current have vacancies for Sales Advisors Admin staff and Agents as well as talented Team Managers. From March 2014 to Present (1 year 9 months) ManchesterHead of Sales @ Pension Review Specialists. • Department overhaul and growth strategy initiated from the outset. • Grew the outbound lead generation team from 7 heads to 30 at best. • Increased every KPI month on month other than December. • Improved sign rate from 57% to 73% at best (month finish and pipeline exhausted figure NOT a current month fig) • Took Agent averages from 0.7 appointments booked per day to a steady 3-4. • Controlled all data suppliers, data relationships and buying with a 5-7k weekly budget. • LOA purchasing and securing deals with various companies either on hybrid models or upfront. • Created a full induction program including an on-going 12 week further training modules. • Introduced a full compliance and call monitoring structure. • Liaised with Document collection company Quickdox on a daily basis. • Left to set up my own business. From September 2013 to March 2014 (7 months) North WestHead of Sales @ Began as Contact Centre Manager, promoted after 2 months to Head of Sales. • 40-50 FTE on the sales floor in total, 8 direct reports. • Specialising in debt management and IVA business. • Responsible for the lead generation contact centre inbound and outbound as well as the IVA drafting department, drafting admin team, sales support, senior sales advising team and PPI team. • Initially tasked to overhaul the sales department, bring on new business, overhaul the manual dial call centre and implement new processes, develop staff, create all training for Agents and Advisors, review compliance process, instigate dialling strategies and attack all historic data whilst developing new relationships and suppliers. • Proposed, arranged, implemented and project managed the Amcat dialler installation in 2011. • Acted as front end Dialler Manager throughout my employment in the role which included data purchasing, managing data supplier relationships and analysing data sets. • Increased lead generation and call centre business by 67% in 2012 compared to 2010-2011. • Created, implemented and managed PPI lead generation over 2500 claims each month. • Record month for IVA meetings in June-July, business best in 9 years of operation. • Nominated for Call North West ‘Contact Centre manager of the year’ and became a finalist. Awards TBC in October 2013. From July 2011 to September 2013 (2 years 3 months) Manchester, United KingdomContact Centre Campaign Manager @ •Dual offshore outbound campaign management: •Baines and Ernst Campaign, Debt Management lead generation to Advising - FTE 20 •Claims Advisory Group, PPI lead generation to pack out FTE 120 •12 Direct reports across both campaigns •Managing own PNL accounts, wages, major change management and campaign overhaul, created major behavioural changes across the campaigns, developed large growth plans, implemented general standard processes, bonus structures and substantially increased performance on all KPI's during my time at CCI. From March 2011 to June 2011 (4 months) South AfricaContact Centre Manager @ •Built the Manchester call centre operation from 0 FTE to 40-50 FTE •Primarily a debt management blended lead generation environment with PPI, bank charges, Personal injury, remortgage and equity release as additional services/solutions •Responsible for lead supply to all areas of the group business including Investor Compensation and Financial Advisory Line •Little or no agencies used to increase numbers, pro-active and extremely effective recruitment strategies used •Managed AMCAT and ULTRA dialer/implementation with strong knowledge of both dialer systems •Script creation, development and implementation •Created and implemented the official full training induction program consisting of 26 workshops, sales program training, refresh workshops and training sign off process •Created all adhoc call centre materials, forms and standard processes, most of which were mirrored/copied to other areas of the group business •Developed and promoted many people throughout the business using various development and coaching plans •Regular liaison with offshore hotkey/introducer accounts •Created compliance and call monitoring process •Setting and meeting sales performance targets •Reporting monthly performance and presenting to the board From October 2008 to March 2011 (2 years 6 months) Stockport, United Kingdom

Carley Jones is skilled in: Debt Management, Lead Generation, Contact Centre, Outbound, Call Center, Team Leadership, Sales Management, New Business Development, Business Strategy, Operations Management, Strategic Planning, Outsourcing, Team Building, Mentoring, Change Management, Start-ups, Forecasting, Process Improvement, Inbound Marketing, Contact Centers, Staff Development, Resource Management, Data Profiling, Predictive Dialers, Dialer Management, Call Centers, Customer Acquisition, Debt Settlement, Account Management, Customer Satisfaction, B2B, Telemarketing, BPO, Sales, Team Management, Management, Training, Direct Sales, Business Development, Coaching, CRM, Insurance, Recruiting, Leadership, Sales Process, Online Lead Generation, Customer Experience, Workforce Management, Performance Management, Customer Retention