Image of Caren Wagner

Caren Wagner

Senior Vice President - Document Oversight and Post Closing Operations

SVP - Mortgage Servicing Director at BOK Financial

Dallas/Fort Worth Area

Section title

Caren Wagner's Email Addresses & Phone Numbers

Caren Wagner's Work Experience

Bank of America

Senior Vice President - Document Oversight and Post Closing Operations

April 2017 to May 2018

Plano, Texas

COUNTRYWIDE FINANCIAL CORPORATION LIMITED

Vice President, Subservicing Business Development

March 2007 to November 2010

Plano, TX

BOK Financial

SVP - Mortgage Servicing Director

Irving, Texas, United States

Caren Wagner's Education

The University of Texas at Austin

Bachelor of Arts (B.A.), Business/Managerial Economics

1994 to 1998

Caren Wagner's Professional Skills Radar Chart

Based on our findings, Caren Wagner is ...

Harmony minded
Straightforward
Thoughtful

What's on Caren Wagner's mind?

Based on our findings, Caren Wagner is ...

52% Left Brained
48% Right Brained

Caren Wagner's Estimated Salary Range

About Caren Wagner's Current Company

Bank of America

Leads a large production organization of approximately 300 associates who are responsible for the Bank’s enterprise-wide review and resolution of critical residential mortgage loan documents associated with newly-originated fundings as well as loans selected for service release or sale. Manages multiple teams responsible for, respectively, mortgage assignment generation, MERS operational oversight, collateral monitoring and custodian management.

Frequently Asked Questions about Caren Wagner

What company does Caren Wagner work for?

Caren Wagner works for Bank of America


What is Caren Wagner's role at Bank of America?

Caren Wagner is Senior Vice President - Document Oversight and Post Closing Operations


What is Caren Wagner's personal email address?

Caren Wagner's personal email address is c****[email protected]


What is Caren Wagner's business email address?

Caren Wagner's business email addresses are not available


What is Caren Wagner's Phone Number?

Caren Wagner's phone +44 ** **** *223


What industry does Caren Wagner work in?

Caren Wagner works in the Banking industry.


About Caren Wagner

📖 Summary

Senior Vice President - Document Oversight and Post Closing Operations @ Bank of America Leads a large production organization of approximately 300 associates who are responsible for the Bank’s enterprise-wide review and resolution of critical residential mortgage loan documents associated with newly-originated fundings as well as loans selected for service release or sale. Manages multiple teams responsible for, respectively, mortgage assignment generation, MERS operational oversight, collateral monitoring and custodian management. From April 2017 to May 2018 (1 year 2 months) Plano, TexasVice President, Subservicing Business Development @ COUNTRYWIDE FINANCIAL CORPORATION LIMITED • Consulted with executive management of banks, Wall Street firms, credit unions and mortgage lenders on their mortgage servicingneeds• Developed proposals and negotiated contracts for potential subservicing or interim servicing clients• Presented at industry conferences and meetings to network and promote subservicing platform• Developed marketing materials and product literature for distribution to existing and potential clients From March 2007 to November 2010 (3 years 9 months) Plano, TXSVP - Mortgage Servicing Director @ BOK Financial Irving, Texas, United StatesSenior Vice President - Customer Experience and Escrow Strategy @ BOK Financial Responsible for the overall direction of the mortgage servicing customer servicing and mortgage escrow functions. Oversees strategic planning, processes and success metrics related to the overall department and its functions. Scope includes mortgage servicing customer call center, IVR, client facing websites, systems, statements and correspondence. Focus on continuous optimization of the client experience and operational efficiency while maintaining high data quality and adhering to investor and regulatory guidelines. From May 2018 to June 2020 (2 years 2 months) Irving, TexasSenior Vice President – External Servicing Oversight and Surveillance @ Bank of America Led the Bank’s third-party servicer oversight program, originally comprised of nine subservicers and more than forty third-party servicers, that ensured comprehensive oversight of vendors’ mortgage operations and portfolio performance, execution of portfolio strategies, identification and remediation of quality and compliance-related concerns, and enforcement of servicer adherence to Bank standards and applicable regulatory requirements and servicing agreements.In this management role, I recognized opportunities to improve oversight processes and to more proactively identify vendor risk and process failures. But it required execution. To drive those results, I implemented an enhanced testing and oversight program, and executed on a portfolio strategy to reduce our subservicing vendor footprint, which ultimately resulted in the following improvements:• Executed strategy to consolidate subservicer footprint from nine to three, resulting in improved oversight capabilities and reduction in operational expenses• Developed and implemented vendor internal quality assurance program that led to more timely identification of operational defects and compliance concerns• Created meeting routines to review and evaluate subservicers’ monthly operational and compliance testing results• Established third-party servicer compliance validation and testing program, enhancing oversight of servicers’ adherence to applicable law, rules and regulatory requirements• Managed portfolio performance to ensure subservicers and third-party servicers executed portfolio strategies in accordance with Bank and investor guidelines From June 2013 to March 2017 (3 years 10 months) Plano, TexasSenior Vice President, Portfolio Services Group @ Bank of America Managed all mortgage-related contracts governing the Bank’s subservicing responsibilities for other third-party financial institutions, including fifteen active subservicing client contracts with a total portfolio size of approximately 250,000 loans. This client mix included government contracts (GNMA and VA), regional banks, housing authorities and investment funds.• Coordinated and executed strategy for the Portfolio Services Group relationship management team• Led a team of seven Vice Presidents and Assistant Vice Presidents in client portfolio management, including contract compliancereviews, coordination of third-party audits, client on-site meetings and subservicing invoice approval• Responsible for post-service-release research requests for both subservicing client and Bank portfolio transfers• Managed organizational forecasting, identified financial and operational risks, developed mitigation strategies and produced corresponding monthly reporting to Executive Management From November 2010 to June 2013 (2 years 8 months) Plano, TXAVP, Operations Account Manager @ LandSafe Closing Services - A subsidiary of Countrywide Home Loans • Proactively managed customers’ accounts by analyzing order volume and product usage reports• Responsible for building relationships with Central Region customers through on-site visits, scheduled meetings, and regular correspondence• Developed notification database that facilitates distribution of new product information and system updates to LandSafe customers From May 2003 to March 2007 (3 years 11 months) Plano, TX


Caren Wagner’s Personal Email Address, Business Email, and Phone Number

are curated by ContactOut on this page.

10x your recruitment & sales conversations

Contact over 200M professionals
instantly by email or phone. Reveal
personal & work email addresses, as
well as phone numbers accurately with
our ContactOut Chrome extension.

In a nutshell

Caren Wagner's Personality Type

Extraversion (E), Sensing (S), Feeling (F), Judging (J)

Average Tenure

2 year(s), 11 month(s)

Caren Wagner's Willingness to Change Jobs

Unlikely

Likely

Open to opportunity?

There's 89% chance that Caren Wagner is seeking for new opportunities

Caren Wagner's Social Media Links

/company/b... /school/th...
Engage candidates 10x faster

Enjoy unlimited access and discover candidates outside of LinkedIn

Trusted by 400K users from

76% of Fortune 500 companies

Microsoft Nestle PWC JP Morgan Merck Rackspace WarnerMedia Randstad Yelp Google

The most accurate data ever

CCPA Compliant
GDPA Aligned
150M Personal Emails
300M Work Emails
50M Direct Dials
200M Professional Profiles
30M Company Profiles

Hire Anyone, Anywhere
with ContactOut today

Making remote or global hires? We can help.

  • 50 contacts/month
  • Works on standard LinkedIn only
  • Work emails, personal emails, mobile numbers
* 1 user per company limit

No credit card required

Try ContactOut for Free