Personal philosophy: “If your dream isn’t bigger than you, then there is something wrong with your dream.” -Deion Sanders Specialties: • Sourcing, screening, interviews, data mining, scheduling, event planning, background checks, onboarding, retention efforts, employee development and customer service.

IT Technical Recruiter @ Conducted full life cycle recruitment of contract, contract to hire, and direct hire candidates for various IT roles including .NET, PHP, SQL/Oracle DBA’s, Software QA, Project/Program Managers, Systems Administrators, System Engineers, Business Analyst, Software Engineers, Network Architects and ETL Developers. Sourced, identified candidates and resumes through internal database searches, Boolean Internet Searches, Job Boards, Social Networking Sites Developed recruitment strategies to achieve required staffing levels for the organization. Communicate job duties and responsibilities, benefits, wages, hours, and other related information to prospective candidates based on client specifications. Identify effective advertising strategies and composed jobs postings as needed. Effectively and proactively communicated with candidates/applicants as well as hiring managers/supervisors, keeping everyone informed of job status and candidate availability. National accounts included HMS(Healthcare Management Systems), CoreLogic, VMWare, SCE (Southern California Edison), Experian, and AmerisourceBergen. From July 2015 to Present (6 months) Austin, Texas AreaSenior Claims Adjuster - CCU @ Performed a range of management and/or operational support activities, including mentoring and coaching new hires and assisting with onboarding. Served as the liaison between the customer and competitor insurance providers fostering stronger customer relationships. Interviewed clients and claimants for the purpose of establishing an accurate depiction of the details of a reported incident; ensured legal compliance by monitoring and implementing applicable federal and state requirements by thoroughly conducting investigations and recording the background information in great detail. Captured pertinent details for claim file by actively listening resulting in 85% one call resolution of claims. Served as point of contact when negotiating contractual agreements with external facilities and clients; issued settlement checks for damaged property according to the company policies and procedures. Accepted opportunities to represent the company as a leader in professional development with initiatives such as panel discussions on the effectiveness of timely claim handling. Performed data entry tasks on an ongoing basis, ensuring client data remained current and confidential for the needs of the entire team, supervisor, and executives. Resolved routine client inquiries; accepted, screened, and routed telephone calls to other departments if needed. Interviewed clients and claimants for the purpose of establishing an accurate depiction of the details of a reported incident; ensured legal compliance by monitoring and implementing applicable federal and state requirements by thoroughly conducting investigations and recording the background information in great detail. From August 2013 to June 2015 (1 year 11 months) Satellite Tech @ Worked independently with minimal supervision to install satellite television equipment and trained customers on do's and don'ts expanding their product knowledge. Created and maintained partnerships with area technicians to coordinate schedules in order to ensure key performance indicators and customer expectations were met. Proficient at utilizing complex problem solving skills to resolve technical issues by evaluating and isolating the problem and conducting follow up calls on work results. Project and logistics assistant for area technicians; provided regular reports of the day-to-day operations and workflow to the area supervisor. Resolved problems while clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved technical issues. Conducted frequent account maintenance presentations to a broad audience to ensure repeat business and to nurture long-term relationships. From January 2013 to July 2013 (7 months) Admissions Recruiter @ Conducted 100-150 cold calls daily. Responsible for recruiting students with the College's diversity goals and objectives in mind; advised students on enrolling in the higher education programs offered. Developed a pipeline of 50 active and 20 passive candidates/students for current and future educational opportunities. Assisted potential students and visitors by scheduling and conducting comprehensive tours of the campus and provided extensive knowledge regarding the history of the institution. Responsible for preparing an effective recruitment plan and tracked response rate; collaborated with the Director of Enrollment on identifying sourcing strategies to attract or identify qualified candidates. Recruited students via one-on-one interaction as well as student leads provided through outbound cold calling, inbound calls, online applications, and social media outlets such as LinkedIn, and off-campus education fairs. Processed and assessed applications to determine if potential applicants were qualified to apply and enroll in various degree programs; analyzed transcripts for enrollment and verified for completeness and accuracy. Ensured candidates successfully completed the pre-enrollment and onboarding processes (i.e. Background check, new-student orientation, etc.) Participated in new student orientation; assisted with logistics and coordinating for special events outside of normal business hours. Tracked students with academic difficulty and monitored students on scholastic probation; maintained constant interaction and follow-up efforts with struggling students and recorded student contact in the CRM, CampusVue database. Created a positive rapport with students by providing a variety of information resources including, the enrollment process, college catalogs, course/program selection guides, financial aid information, and referrals to the campus career placement center designed to allow students to make decisions related to career and life planning. From December 2011 to November 2012 (1 year) Austin, Texas AreaResolution Specialist- Glass @ Investigated complex auto glass claims regarding coverage investigations and policy compliance. Analyzed data based on representatives’ feedback and other reports to formulate presentations that could be administered during team meetings to troubleshoot common issues within the claim handling process. Conducted training workshops via video conferencing and traditional classroom settings 2-3 times a month for approximately 60-80 claim adjusters. Created training curriculum and determined what concepts would be dispersed to the organization. Recruited new Resolutions Specialists to the department by conducting one on one question and answer sessions as well as recruited others for additional opportunities within the call center. Implemented dispute resolution best practices to mediate disputes between clients to bring all parties to a strategic and legally obligating agreement. Provided feedback to leadership and other employees regarding policy changes. Established and improved client communications; maintained ongoing relationships with clients up to a month after claim file was closed. From April 2007 to December 2011 (4 years 9 months)

Bachelor of Arts (B.A.), Business Administration, Management @ Huston-Tillotson UniversityDiploma, General Studies @ Rockdale High School From 1997 to 2001 Byron Wallace is skilled in: College Recruiting, Recruiting, Admissions, Customer Service, Customer Relations, Creative Problem Solving, Time Management, Event Planning, Customer Retention, Team Building, Research, Insurance, Training, Teamwork, Leadership