Nowadays, the foundation of a business strategy is found within IT systems. This is where you find the data to set your CRM objectives, on which you base workflow analysis and where the finances are handled. Because it is so crucial to have an IT environment (system, apps, website) that works well within your company, I find it very interesting and challenging to work in the IT industry. I believe it is important for every brand to focus on a Customer Intimacy strategy. Companies need to start a dialogue with their customers, connect with them, and understand them. In my opinion, this is the only way to gain trust and loyalty in this digital world. But, there is an important side note to add here: Operational Excellence. Since the worldwide economical crisis hit us, companies became more aware of this strategy. There were marketeers that used to think it is not possible to combine Customer Intimacy with Operational Excellence, but I think it is a great challenge to find the perfect mix between the two strategies. This is why I like to use my analyzing, monitoring and marketing skills to manage IT environments, processes and workflows in a company: to find the perfect mix. Customer Intimacy as main focus, without losing sight of Operational Excellence. I am an empathic, result-driven teamplayer with good communication- and analytical skills. I am flexible, adventurous and active. I like sports, mountains, hiking and nature. My trip around the world was one of my greatest experiences.

Test Consultant @ Responsible for the improvement of the IT environment at Social Medical Affairs. Social Medical Affairs provides the decisive step towards participation for people with disabilities. Our task is to carry out socio-medical reviews of customers who rely on an incapacity benefit. In addition, we do more and more reviews for chain partners, such as the Social Insurance Bank and municipalities. See Projects - SMF Improvemant Plan and Regular Releases From June 2014 to Present (1 year 7 months) Amsterdam Area, NetherlandsTest Consultant @ Part of the Valori TOP team. Operating between operational business issues and IT, we tend to bridge the gap between people and IT. How can we make IT projects a profitable success and make the user feel comfortable? We guide the user in controlling the delivered information and data. Through testing documents and preparing and conducting tests, we play an important role in the acceptance and quality of information systems. See Project - Valori Masterclass From February 2014 to Present (1 year 11 months) Test Consultant & Business Analist @ Innr helps you create a personal lighting plan in your home. With several innovative (web) applications and products, Innr stands out from the crowd. See Project Innr - Light Advisor From March 2014 to June 2014 (4 months) Administrative Assistant @ Responsible for the administration and invoicing of service contracts. Making sure all the information considering maintenance, sales and failures of each machine is shown correctly in the CRM system of Smit & Dorlas koffiebranders B.V., so that the conversion to the new CRM system was possible From October 2013 to January 2014 (4 months) Sports Coach @ This job is summer only. Leading groups of up to 30 children between the age of 8 and 16 from schools all over the country during outdoor activities and games. Making sure everything goes safe and secure and that above all, the customers have a great day. From August 2013 to October 2013 (3 months) Traveler @ Travelled to Thailand, Indonesia, Australia, New Zealand, Fiji, The U.S.A. and Iceland From January 2013 to August 2013 (8 months) Customer Relationship Consultant @ Responsible for the customer satisfaction level of Renault Nederland. Working with dealers, customers, marketing and the other departments within the Renault Organization. In this way, we always tend to provide the best possible solution to our customers, in order to comply with our expectations of Customer Relationship Management. From November 2011 to January 2013 (1 year 3 months) Amsterdam Area, NetherlandsBusiness Consultant @ During my thesis, I researched the market of Corporate Communication. What are the opportunities for a film production company to expand to the business-to-business market? What do other companies expect from a film production company and how should you establish this New Business? What are the expectations for the future and what are possible threats? From January 2011 to June 2011 (6 months) Amsterdam Area, NetherlandsClient Services & Sales @ Client Service & Sales employee in a business-to-business area. Worked with the ERP System IBS Enterprise to provide information to the customers. My final assignment consisted of several management analyses, like workflow analyses, price analyses and analyzing the internal and external environment of the New Wave company. From February 2010 to July 2010 (6 months)

Bachelor of Business Administration, Commercial Economics, 8 @ Hogeschool voor Economische Studies Amsterdam (HES) From 2007 to 2011 Bachelor's degree, Customer Loyalty & Brand Management, 8 @ Hogeschool voor Media, Informatie & Communicatie Amsterdam (MIC) From 2010 to 2011 Higher General Secondary Education, Economy & Society @ Veenlanden College Mijdrecht From 2002 to 2007 Brian Van Den Brink is skilled in: Business Analysis, Testing, Marketing, Requirements Analysis, CRM, B2B, Corporate Communications, Consulting, Process Improvement, Dutch, Marketing Communications, Experience Marketing, Requirement Engineering, Workflow Management, Co-creation, Operational Excellence