Accomplished SaaS Customer Success Professional with over 10 years of working in the high growth market of Online Engagement Technology.
Focused on driving value and adoption of the LivePerson solution while building a cohesive and high performing team of Customer Success Professionals.
Experience in program management, project management, data analysis, client relations and providing meaningful connections for our customers and their customers through the LivePerson suite of solutions.
East Regional Lead-Customer Success @ From April 2015 to Present (9 months) Program Leader - Major Accounts Customer Success @ From April 2013 to Present (2 years 9 months) Greater New York City AreaEnterprise Program Manager, Professional Services @ Manage end to end client solutions for Fortune 1,000 companies including onsite discovery sessions to determine how best to deploy to meet customer engagement goals and objectives. Manage project resources for implementation of LivePerson to ensure a successful launch. Own accounts post launch while continuing to optimize/expand to increase RMR, SOW creation, build client relationships and be the single point of contact. From January 2010 to March 2013 (3 years 3 months) Account Manager, Professional Services @ Responsible for success, deployment, optimization and client relations of Fortune 1000 companies. From May 2005 to January 2010 (4 years 9 months) Business Development @ From May 2003 to May 2005 (2 years 1 month) Business Development @ From January 2002 to April 2003 (1 year 4 months) Account Executive @ From April 2000 to November 2001 (1 year 8 months) Account Executive @ From February 1997 to March 2000 (3 years 2 months)
BA, Mass Communication @ University of Hartford From 1992 to 1996 Brookfield High School From 1989 to 1992 LivePerson-Global Leadership Development Experience Brian Migdol is skilled in: Data Analysis, Program Management, Project Delivery, Key Account Management, Key Account Development, Team Leadership, Strategy Execution, Ownership, Online Engagement Methodology, Engagement, Methodology, SaaS, Enterprise Software, Product Management, Strategic Partnerships
Websites:
http://www.liveperson.com