Executive leader with over seventeen years proven experience in global, executive, leadership, and management roles focused on the delivery of HR and payroll services in BPO and shared service environments. Proven strength in consulting, assessing, improving and standardizing processes and quality controls across multiple work streams to enhance performance while reducing costs. Proficient in assessing and enacting
Executive leader with over seventeen years proven experience in global, executive, leadership, and management roles focused on the delivery of HR and payroll services in BPO and shared service environments. Proven strength in consulting, assessing, improving and standardizing processes and quality controls across multiple work streams to enhance performance while reducing costs. Proficient in assessing and enacting organizational structures and governance that reduce risk while improving the quality of HR and payroll services. Demonstrated ability to develop, maintain and grow trusted relationships internally and externally. Strong expertise in multiple disciplines including HR, payroll, IT, service delivery, vendor management, and compliance related functions. Demonstrated ability to perform in a multitude of business environments including emerging businesses, rapid growth, high stress, and downsized conditions. Proficient in leading and motivating diverse individuals to work together toward common goals. Proven capability in rapidly assessing, comprehending, and defining business operational risks and mitigation requirements. Ability to travel or relocate, as required.
Specialties: Shared service operations; process standardization and improvement; HR and payroll roadmap development and execution; global HRO, BPO, and payroll service delivery.
Chief Operating Officer - Global Managed Payroll @ SafeGuard World International is a leading provider of global payroll outsourcing services and a certified Workday integration partner. As Chief Operating Officer of the Global Managed Payroll division, Brett is responsible for ensuring continual improvement and expansion of global payroll services throughout teams located in the United States, Mexico, UK, and India. From November 2014 to Present (1 year 2 months) Chief Operating Officer @ Reporting to the CEO, Brett was the executive leader responsible for all operational functions for Celergo including global payroll processing through four shared service centers (Budapest, Chicago, London, and Singapore), ongoing client management, implementation services, relationship management, vendor sourcing and ongoing management, IT development and operations, business legal and SOX compliance functions, and internal human resources. From September 2011 to April 2014 (2 years 8 months) Global Payroll Director @ Led worldwide team of resources to develop and execute global payroll strategies that deliver high quality, operationally efficient and cost effective payroll solutions to 290,000 HP employees in 90+ countries. Areas of accountability include front office payroll delivery through regional shared service centers and local offices, process management and continuous improvement using Lean Six Sigma methodologies, strategic payroll roadmap definition and execution, vendor relationship management, and end to end accountability for payroll services. From October 2010 to September 2011 (1 year) Vice President, GlobalView Field Services @ Brett had responsibility for definition and rollout of global client service standards for delivery of HR and payroll services in 50 countries using the SAP HCM (GlobalView) product suite. Areas of accountability included global client service structure and operational strategies, service level definitions, global service delivery management, client communications, education services, and service metric management. From July 2009 to September 2010 (1 year 3 months) Vice President & GM, GlobalView @ Relocated to Melbourne Australia to manage and expand GlobalView service delivery in APAC region including India, China (Shanghai), and Australia. Within the Americas, accountable for 190+ team members that provide human resources and payroll outsourcing services for large, multi-national companies with employees in the Americas region including the United States, Canada, Mexico, Brazil, Argentina, Venezuela, and Colombia using the SAP HCM application. Responsibilities included product development, data center hosting and systems management, implementation, finance, payroll processing, client services, employee call center, education services and account management functions. From November 2005 to July 2009 (3 years 9 months) Vice President, Comprehensive Outsourcing @ Brett had responsibility for development and deployment of new ADP services for the HR BPO marketplace. Definition of operational model for HR BPO services including staffing models, scope of services, and service delivery platforms. Determined strategic and tactical approaches to cross organizational issues in multi-level, matrix managed environments. Integrated recent company acquisition (ProBusiness) into COS product and service delivery models. From December 2003 to November 2005 (2 years) Vice President & GM, Enterprise Services @ Brett had complete fiscal and operational responsibility for business unit with up to 130+ resources representing approximately $28M in annual revenue. Focused on product and service delivery in large, multi-line client accounts (employers greater than 1,000 employees) using the PeopleSoft HR and payroll platform. Areas of accountability included data center operations management, product installation, implementation services, education services, production operations, client services, hosted application management (including maintenance and upgrades), Managed Payroll Services, Finance, and HR. From April 2000 to December 2003 (3 years 9 months) Client Services Executive @ Brett was responsible for ensuring effective service delivery to entire client base on customizable PeopleSoft HR and payroll application suite. Client service areas include product installation, application support, and technical support services. Responsible for the development and delivery of Account Management services to client base. From October 1997 to April 2000 (2 years 7 months)