Director Corporate Technology @ From September 2014 to Present (1 year 1 month) Vancouver, Canada AreaManager - Global Tech Support @ From September 2013 to September 2014 (1 year 1 month) Vancouver, Canada AreaManager IT Retail Projects @ From April 2013 to September 2013 (6 months) Senior Manager - Retail POS Assessment @ • A twelve week initiative with the goal of leveraging technology to speed up transactions and increase line throughput in the stores. Activities include: • Reviewing current front-end technology portfolio (used for POS transactions) • Looking at how emerging technologies such as mobile POS, mobile registers, scan and go and self-checkout can be incorporated into the client's business model • Assessing feasibility of taking 'current state' technology and implementing each of the emerging technologies • Providing high level plans and estimates. From November 2012 to April 2013 (6 months) San Francisco Bay AreaIT Infrastructure Portfolio Lead @ Managed all infrastructure project delivery, including: o Re-platforming of several large Oracle databases (Solaris to Linux) including Oracle Financials, Oracle Retek Merchandising and Enterprise Data Warehouse o Implementation of Microsoft Office 365 (~15k mailboxes) o ‘High Density’ virtualization assessment and subsequent physical to virtual (P2V) implementations o Several physical to physical (P2P) server refreshes including Enterprise Business Intelligence systems, ecommerce web and Oracle database servers and VMware hosts o Infrastructure system upgrades including Informatica and Active Directory Managed Infrastructure Project Managers From June 2011 to November 2012 (1 year 6 months) Vancouver, Canada AreaLead - Canada IT Operations @ Accountable for all IT operations (infrastructure and application) for Best Buy Canada including: Incident Management, communications to Best Buy Executives and Business Stakeholders during major incidents, issue resolution and problem management for major incidents (root cause analysis, post incident reviews and recommendations) - Responsible for tracking metrics, driving continuous improvement, establishing and enforcing - Service Level Agreements / Service Level Expectations - Recommendations to Best Buy Canada of areas needing investment in order to improve resolution times - Develop and present all operational statistics / metrics - Present data on all major incidents and plans for remediation - Accountable to Accenture Unit Lead for IT Operations financials (track run rate against budget / ODE) - Responsible for people development, mentoring leaders in the unit, developing career plans and succession plans - Represent Canada as part of the Global Executive Delivery Team for Best Buy account: - Team responsible for regular discussions around win strategy for RFPs, continuous improvement strategies, operational readiness, financial objectives, and client relationship health strategy Responsible for driving holiday activities: Pre-holiday readiness activities - Recommend and track technical changes needed for system stability and ensure Accenture initiatives are delivered by key target dates Holiday Activities - Establish plans and stringent processes to drive IT through Best Buy’s most critical time of the year Post Holiday Review - Provide technical recommendations for system improvement, track progress throughout the year From January 2011 to November 2012 (1 year 11 months) Vancouver, Canada AreaManager IT Infrastructure @ From August 2008 to January 2011 (2 years 6 months) Team Lead @ From June 2007 to August 2008 (1 year 3 months) Senior Technical Analyst @ From February 2005 to June 2007 (2 years 5 months) Supervisor - I.T. Operations @ From June 2001 to December 2004 (3 years 7 months)

Information Technology @ The University of Winnipeg From 2000 to 2004 Bill McDonald is skilled in: IT Service Management, IT Strategy, Business Analysis, IT Operations, IT Management, PMO, Technical Architecture, IT Infrastructure..., Project Delivery, Solution Architecture, Requirements Analysis, Vendor Management, Data Migration, Disaster Recovery, Service Delivery, Business Process..., Global Delivery, IT Transformation, Business Continuity, Data Warehousing, Change Management, Project Portfolio..., Virtualization, IT Outsourcing, Leadership, Business Process Design, PMP, VMware, Program Management, Information Technology, Infrastructure, Oracle, Incident Management