Senior Principal Consultant - Networking @ From January 2015 to Present (11 months) RemoteSr. Network Engineer @ Acting in a senior network engineer role, responsible for designing, deploying, and supporting LAN/WAN infrastructure for all retail stores, distribution centers, and corporate headquarters to meet the evolving business and technology needs. Primary role in creation of strategy, development, and standardization of all network technologies to ensure optimal connectivity and scalability. Collaborating with Level 1 and 2 support teams, and adjacent technologies, such as storage, server, etc to insure data integrity through best practice methodologies. Provide guidance and mentorship to junior members of the team and lower support tiers through documentation and instruction. Perform level 3 support and participate in an on-call rotation. Major accomplishments are documenting the top of rack Extreme switch data center architecture for redesign to a 3750 stacked end of row architecture and the migration from Extreme to Cisco, major IOS upgrade of over 4300 store routers in approximately two weeks, and migrated over 4300 stores and corporate from BlueCoat to ScanSafe content filter in one week. From February 2013 to January 2015 (2 years) Sr. Network Engineer @ Supported the JBS and Pilgrim’s Pride networks, such as data center infrastructure, WAN connections, LAN connections, wireless access, and VPN. • Hardware managed and supported are Cisco routers, switches, firewalls, wireless, and WAN optimization upon escalation • Reporting and monitoring of the entire network using tools, such as Riverbed Steelhead, Riverbed Cascade, Solarwinds, and NetQoS • Setup and modify VPN tunnels and firewall rules to allow vendor access to the production network • Setup and maintain IP Address Management (IPAM) in Solarwinds • Verify Cisco configuration backups in Solarwinds NCM • Maintain and modify Cisco VoIP upon request • Provide mentoring and documentation to field technicians as needed From August 2012 to January 2013 (6 months) Richardson, TXData Center Systems Specialist - Network @ Responsible for the cabling, labeling, maintenance, troubleshooting, and configuration of all the network equipment in the data center and the co-location data center in North America. • Hardware managed and supported are Nexus 7010, 5548, 2248, 2232, 1010, 1000V, MDS 9124, 9124e, 9506, Catalyst 4507, 6509 • Architect, design, implement, and support cost effective LAN infrastructure for the computing initiatives for the business • Work closely with our Global Network teams to ensure that their requirements and standards were met in the data centers • Documented site architecture and SOPs in relation to LAN/WAN infrastructure • Helped select and define the requirements for a data center infrastructure management (DCIM) software From November 2011 to August 2012 (10 months) Irving, TXLAN Networking Specialist @ Manage multiple projects including Cisco VoIP implementation and network infrastructure upgrades Performing pulse checks for network soundness in support of business application upgrades Overseeing the upgrade of a $250k+ campus network infrastructure project which includes replacing and configuring all of the network equipment with Cisco devices, realizing substantial cost savings Duties include network analysis and engineering, ordering of network hardware, configuration of Cisco switches, troubleshooting local area network issues, and vendor management Design/upgrade the local area network of new campuses and existing sites with standardized and remotely manageable Cisco switches and/or Cisco wireless bridges based on network analysis, which include site surveys and cabling needs Document, analyze, and recommend physical and logical topology for facilities targeted for upgrade Created Share Point datasheet to inventory all Cisco switches by serial number, included is the model, destination address, IP address of the VLAN, and uplink information Ensure Cisco switches are secured via TACACS and added to Solarwinds for monitoring From September 2009 to November 2011 (2 years 3 months) Service Desk Lead / IT Support Technician II @ Instrumental in the rapid integration of four regional call centers to one centralized Service Desk model Part of a team of individuals responsible for implementing and sustaining a corporate knowledge base for IT documentation and end user self-service Responsible for the day-to-day operations of the centralized Service Desk, such as documenting processes/procedures, training call center analysts, and conducting call observations Acted as central point of contact for escalating calls to senior technical and business analysts and assisted call center analysts with time management Created, compiled, and maintained sustainable scorecard for employee productivity based on service statistics and key performance indicators Interfaced with corporate project management office to define resource involvement and time management for call center resources Provided in-house technical support for both hardware, software, and wide area and local area network issues for over 7,000 employees in From March 2007 to September 2009 (2 years 7 months)

9 classes left..., Political Science @ The University of Texas at ArlingtonNorth Lake College Bianca Canales is skilled in: Cisco Technologies, Switches, Troubleshooting, Data Center, Networking, Technical Support, VoIP, IP, Active Directory, WAN, SharePoint, CCNA, VPN, Routers, Service Desk, Vendor Management, Cisco IOS, Cisco, Cabling, Servers, Network Administration, DHCP, Cisco Routers, Customer Service, Cisco Switches, EIGRP, Routing, Visio, LAN-WAN, Team Leadership, Network Engineering, Cisco Nexus, Nexus, SAN, OSI Model, OSPF, Information Technology, VLAN, MPLS, TCP/IP, Network Design, Cisco Wireless, Wireless Networking, Analysis, Wireless, Incident Management, F5 BigIP, Netscreen, Opsware, EEM