I was given the wonderful opportunity to learn (on the fly) all aspects of operating public transit immediately after graduating from the University of California, Berkeley. However 7.5 years later and relocating back to San Francisco, I made the switch from a Transportation Planner to Customer Success Specialist at PandaDoc, a San Francisco based SaaS startup. After 5 months, I was promoted to being its first Customer Success Manager (pat on the back). It's been a whirlwind but it hasn't stopped me. I'm still hustling on learning as fast as I can while thinking outside the box for solutions internally and externally. PandaDoc is an all-in-one software to create, deliver, and manage sales quotes, proposals, contracts, and other marketing collateral. We’re all about: • Effortless Document Assembly with Interactive Multimedia Content • Configure, Price, and Quote for your Proposals • Legally Binding Electronic Signatures from any Device or Platform • Close Deals Faster with Built-In Document Analytics • Real-Time Negotiation with our In-Document Thread • Work-Flow Integration with your CRM and Third-Party Apps

Customer Success Manager @ CUSTOMER SUCCESS MANAGER (June 2015 - Present) • In addition to responsibilities of the Customer Success Specialist • Develop strategies to improve product knowledge to clients • Identify opportunities to upsell clients on additional functionality and number of seats • Evaluate operation processes and suggest improvements to increase workflow and efficiency • Onboard new team members on product and procedures • Contribute to PandaDoc's blog on new features (monthly) • Unofficial office manager and party planner From July 2015 to Present (6 months) Customer Success Specialist @ From January 2015 to June 2015 (6 months) Transportation Planner @ From June 2007 to January 2015 (7 years 8 months) CAD Drafter @ From March 2007 to April 2014 (7 years 2 months) Outreach Explainer @ From June 2001 to May 2007 (6 years) Receptionist @ From September 2002 to April 2005 (2 years 8 months) Life Sciences Intern @ From January 2001 to August 2002 (1 year 8 months)

Bachelor of Arts, Comparative Urban Studies @ University of California, Berkeley From 2002 to 2007 Transit Paratransit Management Certificate Program @ University of the Pacific - Eberhardt School of Business From 2007 to 2007 High School Diploma @ Philip and Sala Burton Academic High School From 1998 to 2002 Betty LiOwen is skilled in: Land Use Planning, Sustainability, Grant Writing, Research, Community Outreach, Urban Planning, Public Transport, Grants, Strategic Planning, Community Development, Transportation Planning, Microsoft Office, AutoCAD, Land Use, Urban Design