Currently managing 12 Product Owners for a fast moving healthcare technology company.
Product Development Manager @ Managing a team of 10-12 Product Owners for a dynamic, growing software and services company in the healthcare space. From June 2015 to Present (6 months) Jacksonville, Florida AreaDirector, Business Analysis and Quality Assurance @ Leading a combined team of Business Analysts, BA Managers & Quality Assurance Analysts within the I.T. Project Management office for Acosta Sales and Marketing. Acosta has custom, & Saas, enterprise applications and is forward thinking in their deployment of mobile technologies to support the CPG space.
• Product Manager of enterprise level headquarter selling suite of applications supporting sales, claims management and order management.
• Product Owner for a custom ad-hoc BI tool (Retail IQ)
• Oversight of a combined team of 1 Product Manager, 1 BA Manager 10 Business Analysts, & 6 Quality Assurance Analysts
• Performance management, strategic direction and maturation for the BA and QA functions within the PMO
• Estimation of effort for proposed projects prior to steering committee approval
• Budgetary responsibility within the P&L
• Resource management and planning including staffing predictions, hiring and allocations
• Stakeholder in Agile Scrum implementation for a program of BI projects including JIRA implementation, Agile training and process definition From November 2012 to June 2015 (2 years 8 months) Jacksonville, Florida AreaManager, Project Operations @ PMO management, Quality Assurance management, Project Management, Product Management, and ownership for software applications reporting inside the PMO for a CPG Sales organization. Acosta has custom, Saas, and enterprise applications and is forward thinking in their deployment of mobile technologies to support the CPG space. Primary responsibilites are for 11 direct reports (PMs & QA) , critical applications, and projects related to TPM/TPO, Master Data Management, Headquarters Selling, OTC, BPO, Back office processing and Enterprise integrations utilizing SOA, custom product releases/maintenance and ad-hoc workflow and process improvement initiatives. From November 2008 to December 2012 (4 years 2 months) Product Manager @ Solely responsible for the design, roadmap, and execution of all major, minor and maintenance releases for the SilkRoad Technology best of breed onboarding product: RedCarpet in a SAAS model web based application focused organization. From July 2008 to November 2008 (5 months) Product Manager - Integrations @ Product management for all Vurv integration APIs, scoping all new integrations with vendors of all types for all Vurv products. Creating use cases & functional specifications, unit testing, prioritization of 40+ projects and general operational duties From February 2006 to July 2008 (2 years 6 months) Sr Integrations Manager R&D @ Product management for all Vurv integration APIs, scoping all new integrations with vendors of all types for all Vurv products. Creating use cases & functional specifications, unit testing, prioritization of 40+ projects and general operational duties Management of a team of 10+ integration consultants who implement both standard and custom integration solutions and data conversions for Vurv clients including Yahoo, Bearing Point, and HSBC. Setting and measuring individual goals, training, escalation management, project prioritization, quarterly reviews, bonus program payouts, promotion considerations and annual reviews. Managing a team of 10+ R&D developers, modelers and architects, prioritization of the R&D projects in order to meet global corporate objectives, individual task management and general I.T. management functions. From March 2006 to February 2007 (1 year) Sr. Manager, Priority Support @ Duties and Responsibilities:
Management for 20 + customer account managers, ATS optimization and business intelligence reporting teams.
Provided training, general management, goals, technical expertise and problem solving to the customer support department.
Implemented the first ASP model customer support team at Vurv including all documentation, training, processes, and personnel.
24/7 customer support, team building, process definition, training, and customer satisfaction. From September 2004 to February 2006 (1 year 6 months) Manager, Special Operations @ Created, implemented and managed a specialized team formed to manage highly customized and complex clients & projects requiring constant monitoring and maintenance to ensure “best of breed service”.
Integrations, conversions, large custom programming projects and cleanup after rocky implementations.
While managing the team, a client count of 5-10 clients also was required as well as any current projects in effect for those clients.
Client satisfaction, creative solutions, project management & technical scoping. From September 2002 to September 2004 (2 years 1 month) Client Advocate @ Solely responsible for the implementation, maintenance and satisfaction of 25-50 clients in the HR and Staffing industries. Clients ranged from 10 recruiter staffing firms to 100,000 employee HR companies.
Implementations ranged from simple custom fields to complex integrations and extensive software re-writes.
Functional scope, quality assurance, documentation, configuration, training and ongoing support. From September 2001 to September 2002 (1 year 1 month)
Barry Williams is skilled in: Product Management, Web Applications, Software Project..., Web Development, Guitar Player, Resource Management, User Interface Design, Software Quality..., Business Analysis, Project Management, PMO Design, SDLC, SaaS, Team Management, Cross-functional Team..., Enterprise Software, Guitarist, Integration, ASP.NET, SharePoint, Microsoft SQL Server, Business Intelligence, Software Development, Visio, Training, SQL, Quality Assurance, Management, XML, Requirements Gathering, Business Process..., Software Documentation, Leadership, Web Services, PMO, User Acceptance Testing, Project Planning, Enterprise Architecture, Agile Project Management, Requirements Analysis, Agile Methodologies, CRM, Scrum, Vendor Management, Business Process, Team Building, Process Improvement, Talent Management, Analytics, Databases