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Aweis Abu

IT Service Desk Manager @ Seniorlink

Aweis Abu Contact Details

Location:
Greater Boston Area
Work:
IT Service Desk Manager @ Seniorlink
Director of IT Operations @ Commonwealth Care Alliance
Manager of Technical Support @ Commonwealth Care Alliance
Education:
MIS, Management Information Systems @ Lasell College
About:

IT Service Desk Manager @ I manage the performance of Level 1 and Level 2 services & support to clients (internal and external) and ensure that service levels are achieved. I ensure that customer expectations are met or exceeded. Responsible for ensuring the staff are meeting and exceeding expectations in regards to performance, meeting defined metrics/benchmarks, and 

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