Proven closer with cross-functional leadership experience and a customer-centric approach. Experience in sales, client management, project management, implementation, product development, and managing employees. Professional interests include: account management, figuring out the best way to support key clients, sales operations, developing creative solutions to technology issues and data analysis. Specialties: Sales, Client Services, Client Support, Cloud, SaaS, Human Resources, Sales Operations, Account Management

Account Executive, Commercial Sales @ Salesforce.com is the enterprise cloud computing leader. Our social and mobile cloud technologies—including our flagship sales and CRM applications—help companies connect with customers, partners, and employees in entirely new ways. From February 2013 to Present (2 years 11 months) Sr. Account Executive, Commercial Sales - Mid-Market @ Sr. Account Executive - Mid-Market, Salesforce.com. July 2011 - January 2013 - Sales responsibilities for new and current clients. Accountable for bringing in new logos and selling additional products/services to existing accounts - 158% quota attainment in FY12 (7 months of tenure) and 133% of quota attainment in FY13 (first full year) - Consistent performer exceeding quarterly quota targets each quarter since start date - Mentor to new Account Executives for on-boarding and Trainer at New Hire Boot Camp From June 2011 to January 2013 (1 year 8 months) Account Executive, Strategic Accounts @ - Relationship management and direct sales responsibility for over $70M in revenue within the company's highest potential clients including Netflix, Kaiser, Cisco and Autodesk - Responsible for working collaboratively with field operations to organically grow the footprint of assigned accounts using Salesforce.com for forecasting and account planning activities - 124% and 140% over quota for 2009 and 2010 respectively, earning "Performance Forum" status for the past 2 years -Successful graduate of SFN Group’s prestigious year-long “Leader’s of Tomorrow” program From February 2007 to June 2011 (4 years 5 months) Manager of Client Business Strategy @ - Sales Operations responsibility for all programs & sales efforts for existing client base, including SaaS contract renewal, at-risk mitigation, business review processes, and cross-selling. Managed RFP responses & contract review for the client services group - New software release launch leader and product management liason for the sales and client management teams – one of 4 company-wide designates responsible for quantifying value of new product offerings and developing tools to train internal teams on the benefits of new features. - Oversight of upsell quota attainment for $6M, 90% renewal rate, and 90% retention rate, including direct account management of 4 of our highest revenue clients From May 2005 to December 2006 (1 year 8 months) Manager of Client Services @ - Excelled in customer service by partnering with clients to provide software solutions to their HR and staffing goals. Customers included Target, American Express, eBay, BEA, SAPLabs and Yahoo. - Lead Client Services team with $1M budget and an account base of 220 clients, valued at $35M. Exceeded sales quota in 2006 by 30%. Grew account base by 24% in 2004, 20% in 2003, and by 15% in 2002 - Managed a team (from 3-9 people) who achieved average customer satisfaction ratings of 4.5 out of 5 each year - Worked with inter-departmental teams to create client success white papers, strengthen business development relationships with partners, manage product releases and sell to prospects. From January 2001 to April 2005 (4 years 4 months) Team Leader @ - Coached and managed a seven-person account manager team responsible for project management of the implementation process, customer support and strategic consulting services for system optimization. - Created staffing process recommendation guidelines that became the standard for all client implementations. - Managed difficult customer service escalations while maintaining excellent rapport with customers by working closely with Marketing, Business Development, Sales and the Engineering teams as the “client voice” in the design and delivery of new or enhanced product features. From January 2000 to January 2001 (1 year 1 month) Account Manager @ Direct client management for F500 accounts including project management, implementation, training, help desk, engineering triage & client satisfaction tasks. From June 1999 to January 2000 (8 months) HR Coordinator @ Responsibilities in contingent hiring, benefits administration & on-boarding. From June 1998 to June 1999 (1 year 1 month) HR Assistant @ Staffing liaison for Director of Human Resources From January 1997 to May 1998 (1 year 5 months)

BS, Psychology, 3.7 Global GPA @ UCLA From 1993 to 1997 Anna Chen is skilled in: Client Services, Account Management, Sales Operations, Enterprise Software, Salesforce.com, Direct Sales, Start-ups, Business Development, Strategy, Cloud Computing, Marketing, Human Resources, SaaS, Business Process, Customer Support