A highly motivated self starter who thrives on challenge, can quickly understand a range of complex issues, builds effective, engaged teams and is an articulate and clear communicator. Currently employed as the Head of IT with UKAR the holding company for the government-owned businesses of Bradford & Bingley plc (B&B) and Northern Rock (Asset Management) plc (NRAM). Core objectives include the development of technology strategy and target operating model, building an effective working partnership with the chosen technology parter HCL and ensuring the delivery of world class technology services to the UKAR team. Specialities: Complex outsource solutions (buy and supply side) Creating and managing high-performance in-house and outstourced technology teams IT Strategy development IT Services and Operations Application Developmen and Maintenance ITIL (V2 and V3 Accredited Service Manager) IT Infrastructure Design, Implementation and Management Project Management (ISEB accredited Project Manager for Information Systems) Commercial Frameworks (Managed Services) People and Process Management Global IT solutions & Services provision Cloud Services (IaaS & SaaS) Financial Services Telecomms Billing and Rating Services

Head of IT @ Leading the IT function for UK Asset Resolution Limited (UKAR) the holding company for the government-owned businesses of Bradford & Bingley plc (B&B) and Northern Rock (Asset Management) plc (NRAM). From August 2013 to Present (2 years 5 months) Director of Service Delivery @ Leading a large team of Managed Services professionals responsible for the provision of a multi-million pound portfolio of billing and rating services to an international customer base in the mobile and fixed line communication services market. Functional areas of responsibility include: Infrastructure Strategy, Design and Build Service Transition Change & Release Management Environment Management Configuration Management 24x7 Application and Systems Operations Service Delivery Management Service Continuity Management Service Desk and Incident/Problem Management Application Development in the Production environment Governance (ISO27001, SSAe16, PCI compliance) From September 2012 to August 2013 (1 year) Head of IT Commercial and Service @ Heading up group IT function responsible for commercial management of outsourced services, operational service support, governance and compliance, service design and transition, change and Commercial and Service strategy From August 2010 to September 2012 (2 years 2 months) Senior IT Commercial Manager @ Responsible for the central procurement of IT Services to a global network of customers. Accountable for management of procurement lifecylce, negotiation and contract creation, service design and transition, contract and vendor management. From July 2009 to October 2010 (1 year 4 months) Senior IT Services Manager @ Responsible for delivery and management of global IT Services to an International consumer finance company. From July 2006 to December 2009 (3 years 6 months) Business Research & Development Manager @ New international market research and entry. From January 2005 to July 2006 (1 year 7 months) Network Systems Manager @ Management of project and service delivery of network and server technologies in large financial services organisation with a major UK and International presence From July 2001 to December 2004 (3 years 6 months) Project Leader and Systems Analyst @ Project Delivery of infrastructure systems and systems analysis From February 2000 to July 2001 (1 year 6 months) Project Leader and IT Trainer @ Management of nationwide rollout of Rover/BMW Discus software and infrastructure refresh. Delivery of technical training to technical teams for PC and Server build, OS installation and configuration. From April 1999 to February 2000 (11 months) Telecomms Operator (Linguist) @ Intelligence collation, Linguist, Physical Training Instructor. From July 1988 to June 1995 (7 years)

Middle Eastern Studies, Arabic and Farsi @ The University of Manchester From 1995 to 1999 Senior Management Development Course @ University of Bradford School of Management From 1994 to 1995 ITIL V3 Diploma - V2 Bridge @ APMG From 2008 to 2008 Certificate in Service Management (Red Badge) (Distinction), Certificate in Service Management (Red Badge) (Distinction) @ ISEB From 2007 to 2007 Foundation Certificate in Service Management, Foundation Certificate in Service Management @ ISEB From 2004 to 2004 Certificate in Project Management for Information Systems, Certificate in Project Management for Information Systems @ ISEB From 2002 to 2003 Bacup and Rawtenstall Grammar School From 1980 to 1985 ITIL V3 Diploma - V2 Bridge, ITIL V3 Diploma - V2 Bridge @ APMG Andrew Herd is skilled in: IT Service Management, Budgets, Software Licensing, ITIL, Project Delivery, Service Delivery, IT Strategy, IT Management, IT Infrastructure Design, PRINCE2, Change Management, Senior Stakeholder Management, Senior Program Management, Service Continuity, Application Management Services