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Andrew Ashby

Director of Customer Operations

Customer Experience Director at Kohler Mira Ltd.

Cardiff, United Kingdom

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Andrew Ashby's Email Addresses & Phone Numbers

Andrew Ashby's Work Experience


Director of Customer Operations

January 2014 to Present


Home Retail Group PLC

Head of Contact Centre

September 2011 to January 2014



Head of Customer Service (Interim)

June 2011 to August 2011


Andrew Ashby's Education

Loughborough University

BSc (Hons) Management Science

1993 to 1997

Stanwell Comprehensive

1986 to 1993

Andrew Ashby's Professional Skills Radar Chart

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52% Left Brained
48% Right Brained

Andrew Ashby's Estimated Salary Range

About Andrew Ashby's Current Company


Frequently Asked Questions about Andrew Ashby

What company does Andrew Ashby work for?

Andrew Ashby works for Screwfix

What is Andrew Ashby's role at Screwfix?

Andrew Ashby is Director of Customer Operations

What is Andrew Ashby's personal email address?

Andrew Ashby's personal email address is a****[email protected]

What is Andrew Ashby's business email address?

Andrew Ashby's business email addresses are not available

What is Andrew Ashby's Phone Number?

Andrew Ashby's phone +44 ** **** *320

What industry does Andrew Ashby work in?

Andrew Ashby works in the Electrical/Electronic Manufacturing industry.

Who are Andrew Ashby's colleagues?

Andrew Ashby's colleagues are Craig Baker, and Claire (ACIM)

About Andrew Ashby

📖 Summary

Director of Customer Operations @ From January 2014 to Present (1 year 8 months) YeovilHead of Contact Centre @ Leading a high quality customer services operation across different brands within the Home Retail Group. From September 2011 to January 2014 (2 years 5 months) StaffordHead of Customer Service (Interim) @ Acts as the 'voice of the customer' across the Vax business, ensuring flawless execution of the service vision. Balancing commercial and employee and customer objectives. Delivers against strategic and operational objectives From June 2011 to August 2011 (3 months) DroitwichOwner @ Customer Contact Consulting / Contact Centre Interim Management. Specialising in: - Operational Efficiency - Employee Engagement - Customer Satisfaction - Added Value From May 2011 to August 2011 (4 months) United KingdomHead of Site @ Head of Site for Greenock contact centre with c. 1,000 employees dealing with Retentions, B2B, Consumer, Collections, Technical and Sales calls. From November 2008 to January 2011 (2 years 3 months) Sales Manager @ Customer retention contact centre. Developed and motivated up to 300 FTE. Developed sales through service culture. Created exceptional employee engagement and customer experience. From September 2004 to November 2008 (4 years 3 months) Channel Development Manager @ From 1997 to 2004 (7 years) BSc (Hons), Management Science @ Loughborough University From 1993 to 1997 Stanwell Comprehensive From 1986 to 1993 Andrew Ashby is skilled in: Call Center, Stakeholder Management, Outsourcing, Contact Centers, Customer Experience, Coaching, Management, Operations Management, Cross-functional Team..., Service Delivery, Strategy, B2B, Performance Management, Business Process..., Telecommunications, Account Management, Leadership, Team Management, Call Centers, Program Management, Customer Satisfaction, Change Management, Sales, CRM, Business Planning, Training, Employee Engagement, Customer Retention, Business Transformation, Process Improvement, Team Leadership, Project Delivery, Customer Service, Forecasting, Vendor Management, Time Management, Business Analysis, Recruiting, Workforce Management

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In a nutshell

Andrew Ashby's Personality Type

Extraversion (E), Sensing (S), Feeling (F), Judging (J)

Average Tenure

2 year(s), 7 month(s)

Andrew Ashby's Willingness to Change Jobs



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