Director of Customer Operations
January 2014 to Present
Home Retail Group PLC
Head of Contact Centre
September 2011 to January 2014
Head of Customer Service (Interim)
June 2011 to August 2011
Andrew Ashby Consulting Ltd
May 2011 to August 2011
Everything Everywhere Ltd
Head of Site
November 2008 to January 2011
September 2004 to November 2008
Channel Development Manager
1997 to 2004
What company does Andrew Ashby work for?
Andrew Ashby works for Screwfix
What is Andrew Ashby's role at Screwfix?
Andrew Ashby is Director of Customer Operations
What industry does Andrew Ashby work in?
Andrew Ashby works in the Electrical/Electronic Manufacturing industry.
Director of Customer Operations @ From January 2014 to Present (1 year 8 months) YeovilHead of Contact Centre @ Leading a high quality customer services operation across different brands within the Home Retail Group. From September 2011 to January 2014 (2 years 5 months) StaffordHead of Customer Service (Interim) @ Acts as the 'voice of the customer' across the Vax business, ensuring flawless execution of the service vision. Balancing commercial and employee and customer objectives. Delivers against strategic and operational objectives From June 2011 to August 2011 (3 months) DroitwichOwner @ Customer Contact Consulting / Contact Centre Interim Management. Specialising in: - Operational Efficiency - Employee Engagement - Customer Satisfaction - Added Value From May 2011 to August 2011 (4 months) United KingdomHead of Site @ Head of Site for Greenock contact centre with c. 1,000 employees dealing with Retentions, B2B, Consumer, Collections, Technical and Sales calls. From November 2008 to January 2011 (2 years 3 months) Sales Manager @ Customer retention contact centre. Developed and motivated up to 300 FTE. Developed sales through service culture. Created exceptional employee engagement and customer experience. From September 2004 to November 2008 (4 years 3 months) Channel Development Manager @ From 1997 to 2004 (7 years) BSc (Hons), Management Science @ Loughborough University From 1993 to 1997 Stanwell Comprehensive From 1986 to 1993 Andrew Ashby is skilled in: Call Center, Stakeholder Management, Outsourcing, Contact Centers, Customer Experience, Coaching, Management, Operations Management, Cross-functional Team..., Service Delivery, Strategy, B2B, Performance Management, Business Process..., Telecommunications, Account Management, Leadership, Team Management, Call Centers, Program Management, Customer Satisfaction, Change Management, Sales, CRM, Business Planning, Training, Employee Engagement, Customer Retention, Business Transformation, Process Improvement, Team Leadership, Project Delivery, Customer Service, Forecasting, Vendor Management, Time Management, Business Analysis, Recruiting, Workforce Management
Extraversion (E), Sensing (S), Feeling (F), Judging (J)
2 year(s), 7 month(s)
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