Seasoned User Experience Expert leader experienced in orchestrating enterprise level software designs. Recognized as excellent communicator with broad experience in web and app design, web site migration, implementing new web platforms, providing UX training, and working effectively with users and all levels of management. Analytical and accurate; easily identify strategies to resolve issues and implement cost-effective solutions while designing for the best user experiences. Proven ability to lead change and evangelize design and process improvements and the importance of user centered designs. Usability is my passion and I have 10+ years of experience performing web site evaluations, usability testing and research, instilling usability best practices, conducting competitor research, analysis of interface architecture and page flow efficiency, critiquing detailed design issues including page layout, controls selection, color and wording, creating solutions for complex design issues that conform to business needs, effectively translate the needs and requirements of the Business to IT & Creative teams, define the user experience with wireframes, mockups, style guides & supporting documentation while collaborating closely with back-end and front-end development teams to ensure that the desired user experience is delivered. Outstanding skills in designing interaction and visuals for Windows 8, understanding and applying the design guidelines for the new platform. Specialties: Windows 8 Modern Design Language Windows 8 Touch Based and Mobile Applications Web Site Evaluation & Design User-Centered Design Processes User Research and Usability Testing End User Interview & Observation User Profiles & Personas Information Architecture (Navigation Models & Hierarchies) Leading Design Workshops Conceptual and Detailed Diagrams (Including Wireframes) Software Development Lifecycle (SDLC) Virtualization & Cloud Computing Technologies

User Experience Evangelist @ User Experience Practitioner specializing in Windows 8 Modern design language. An expert in Windows 8 design, I Inspire and guide agency partners to create great experiences for Windows 8 mobile touch designs in both consumer & a line of business apps. Work designers, product managers and developers to create compelling design concepts using branding and style guide standards for Windows 8. Serve as the Microsoft liaison to customers, front end developers, visual designers, and UX delivery consultants to ensure that the solutions are organized properly, target the correct user personas and offer the best user experience leveraging the Microsoft design language principles for Windows 8 app design. Responsible for building the UX Practice for DPE East Region Opportunities by creating intellectual property, creating user experience training workshops, evangelizing UX in Windows 8 design and the role user experience centered design plays in solution planning along with managing the partner agency ecosystem for the east region. Intimately familiar with user-centered design and am a specialist in: leading design workshops and white board sessions, research methods, developing user personas, creating written and diagrammatic user scenarios, designing information structures and hierarchies, constructing wireframes, creating navigation models, site maps and developing interactive solutions for complex application and websites. Applying user-centric design methodologies to articulate the client’s business requirements, goals and ideas, and guide the client in addressing logical content structure as well as usability and user experience considerations. From March 2013 to Present (2 years 10 months) Sr. User Experience Lead @ Specialize in Windows 8 Modern design language. Envision and create new user experiences for Windows 8 touch experiences in both a line of business and business to consumer application scenarios. Design tablet based and mobile application screens, including navigation and workflows. Work with other designers, product managers and developers to develop compelling design concepts using branding and style guide standards for Windows 8. Work with customers and technical architects to deliver modern, engaging software applications across a variety of platforms (web, desktop, phone, Modern UI) that are tailored to fit the needs of their users. Serve as the customer liaison to front end developers, visual designers, and UX delivery consultants to ensure that the solutions delivered solutions are organized properly and are targeted at the correct user personas. Lead both customer and consultant teams, act as the main point of contact with customers and build strong, trusted relationship with customer stakeholders. Intimately familiar with user-centered design and am a specialist in: leading design workshops and white board sessions, research methods, developing user personas, creating written and diagrammatic user scenarios, designing information structures and hierarchies, constructing wireframes, creating navigation models, site maps and developing interactive solutions for complex application and websites. Applying user-centric design methodologies to articulate the client’s business requirements, goals and ideas, and guide the client in addressing logical content structure as well as usability and user experience considerations. Helping to build the UX Practice for Microsoft Americas Enterprise Services by creating intellectual property, creating user experience training workshops, evangelizing the importance of the UX Practice and the role user experience centered design plays in solution planning along with helping to define UX service offerings. From April 2012 to March 2013 (1 year) Senior Web Business Analyst - User Experience @ Assist in the redesign of the current business customer web facing portal to provide an excellent user experience, enhance functionality and provide more robust reporting capabilities. Conduct workshops with business owners to gather requirements and feedback on deliverables while making sure that design specifications mapped to business problems, created extensible and scalable information architectures, remain in scope and improved usability. Develop process maps to identify fit/gaps of current and future state processes, and ensure adherence and coordination with the program standards and processes. Serve as a liaison between the end-users and IT project team and gather business requirements. Conduct senior-level business process analyses, needs assessments, and preliminary cost/benefits analyses in order to align information technology solutions with business delivery initiatives. Manage Omniture Implementation for ADT Select DataSource. From October 2011 to January 2012 (4 months) Web Business Analyst - User Experience @ Web Business Analyst and Usability Expert for the re-platform of company websites. Acted as the project manager by tracking deliverables and ensuring timelines and budget constraints were adhered to. Managed the vendor and worked closely with cross functional teams that represented varying levels of technical knowledge to help create the vision for the web sites with a focus on branding, business agility and value. Conducted workshops with business owners to gather requirements and feedback on deliverables while making sure that design specifications mapped to business problems, created extensible and scalable information architectures, remained in scope, improved usability and maintained SEO. All while leveraging and maximizing the technical features of ecommerce. Educated internal team members on usability by showing examples of intuitive design, explaining best practices, conducting usability reviews of competitor web sites, and conducting live user tests to collect feedback and enlighten my audience. Created user personas, user scenarios, wireframes, design information structures and hierarchies, navigation models, and developed interactive solutions for a complex back end solution and websites. Applied user-centric design methodologies to business requirements, goals and ideas, and guided the business in addressing logical content structure as well as usability and user experience considerations. I worked closely with visual and interactive designers to ensure that requirements were applied and resulted in an excellent user experience. From November 2010 to September 2011 (11 months) Systems Manager - UX, NA Sales Operations (CCSP) @ Assumed dual role as Change Manager and Systems Designer for Americas Sales Systems. Acted as liaison between IT and all departments within the sales organization. Coordinated with IT to build processes for requesting system change requests and plan release schedules. Established in-house system to request and track change requests. Managed change control process design, implementation, and improvement efforts. Coached and instructed business owners on new software solutions and processes. Gathered user feedback ensuring development of effective change management processes from conceptualization through implementation. Assessed existing business processes to determine if automation would be beneficial. Designed in-house systems where needed and created all documentation for designs and processes including; project initiation documents, detailed design documents, wireframes, story boards, screen mockups, and architecture navigation. Collaborated with user interface designers to determine, address, and resolve complex user interface as well as information design challenges. Created and developed usability plans and conducted usability studies. Provided consistent and dynamic customer experience by enhancing the design of reusable navigation schemes, components, and templates throughout company’s products. Lead data quality team to ensure synchronized flow of information. Managed in-house software developers and data quality team. Played a pivotal role in managing business continuity plan and disaster recovery for Americas Sales Operations. From July 2005 to February 2009 (3 years 8 months) Program Manager, WW Subscription Advantage (CCSP) @ Led and directed full life cycle of development for two key projects, such as the Subscription Advantage Renewal Tool Redesign and the Online Warranty Renewal Implementation. Held responsible for creating and maintaining sales programs to expand and retain customer base retention and leverage partners and customers’ overall satisfaction. Assessed, revised, and approved content for outside marketing, online promotions, and announcements. Developed business rules to drive new sales promotions as well as design system enhancements in support to the launch of new products. Formulated intuitive designs to solve complex software challenges. Reviewed and modified business critical applications’ functionality for standards consistency, quality, and usability. Evaluated and approved new software requirements as well as design requests for mapping to company imperatives. Validated system changes and enhancement requests with return on investment (ROI) matrix; defined system scope and objectives based on end user needs and business rules. Prioritized process for Customer Care and communicated system change request process to functional areas; functioned as worldwide coordinator during prioritization. From January 2005 to July 2005 (7 months) Quality Assurance Manager - User Experience @ Identified vendors for bug / enhancement tracking software and provided recommendation for the company to purchase. Created processes for change management and testing cycles. Contributed to major testing and supported in creating testing scenarios and automating testing. Collaborated with compliance auditors ensuring adherence of software to all regulatory specifications. Worked closely with vendors in selection of technologies to track bugs and enhancements. Documented test results in accordance with compliance and frequent audits. Evaluated and revised existing system functionality for standards consistency, quality, and usability. Delivered hands-on training classes to newly acquired clients; rendered ongoing support of team members and direct reports, conducted interviews, and monitored employees performance. Resolved moderate problems by reviewing identifiable factors to determine appropriate action. From November 2003 to September 2004 (11 months) Software Testing Engineer - User Experience @ Developed and executed test case scenarios for new releases, bug fixes & enhancements. Beta tested new software versions for functionality, scope, quality and usability. Created accurate and comprehensive testing estimates. Advised on user acceptance test plans. Analyzed new software requirements and current system functionality for standards, consistency, quality, and usability.Created intuitive software systems and designs to solve complex issues. Monitored production issues to identify future testing requirements and enhancements. Analyzed issues to identify whether code, environment, or data was the root cause. Executed SQL queries to aid in testing and data manipulation and also analyze data for integrity. Created testing environments from slices of live client environments. Conducted interviews and employee reviews & trained and supported new team members. From March 2001 to December 2002 (1 year 10 months) Software Conversion Analyst @ Anticipated & mitigated software conversion issues. Analyzed new software requirements. Beta tested new software versions for functionality, scope, quality and usability. Developed and executed test case scenarios for new releases, bug fixes & enhancements. Created intuitive software systems and designs. Created storyboards & Technical Specifications. Developed user acceptance test plans. Designed computer based training and supported end users during their training. Performed PC troubleshooting and support. Acted as liaison between the end users and all levels of employees in various departments throughout the company Guided the users through pre & post conversion documentation. Conducted interviews and employee reviews & trained and supported new team members. From April 1996 to February 2001 (4 years 11 months)

Masters - Management Information Systems with a specialization in HCI, Human Computer Interaction @ Nova Southeastern University From 2003 to 2004 Bachelors, Bachelors Information Technologies @ American Intercontinental University From 2000 to 2002 Associates, Computer Programming @ Keiser College From 1998 to 2000 Amanda Corbo is skilled in: User Experience, Usability Design, Usability Testing, Wireframes, Windows 8, Software Project Management, Business Requirements, Requirements Gathering, Microsoft Office, Virtualization, Salesforce.com, Web Analytics, Data Center, SharePoint, SDLC