Grateful to be in a position where I can help world class companies harness LinkedIn and social media to make their businesses more successful. Specialties: Customer Success • Team Leadership • Strategic Consulting • Project Management • Training • Product Adoption • Instructional Design & Creation • Retention

Team Lead - Customer Success Org @ During the last three years at LinkedIn, I’ve had an active part in helping our Customer Success Organization morph and evolve from a product consulting model, to being truly customer focused. While facilitating this transformation, I’ve also had the privilege to grow within my role, now acting as Team Lead. Below you will find a record of that evolution. • Leading a team of four Customer Success Consultants, working within our Strategic Global Accounts Program • Facilitating 1-1 mentoring and coaching sessions with direct team • Creating and implementing group-wide strategies and goals • Partnering with global leadership teams on transformative projects and initiatives • Acting as key internal contact for cross-functional partners and leaders • Part of first group of Customer Success Consultants to be rewarded with club honors trip • Culture coin recipient • Hack day finalist While operating as team lead, I still have the pleasure of focusing on customer-facing consulting for our key contracts. Please see some highlights of that experience below. From June 2015 to Present (7 months) Greater New York City AreaSenior Customer Success Consultant @ • Managing and leading projects with a global team of Customer Success Consultants for major product implementations, change management, account strategy, and overall support • Creating and steering goals and policies for our largest global customers • Developing ROI narratives through in-depth data analysis and business reporting • Generating proprietary metrics and success formulas for clients • Delivering key business reviews to client leadership and C-Suite • Designing and writing education and learning materials • Educating customers on LinkedIn product workflows and tactical usage • Participating in large-scale seminars and public speaking engagements From July 2012 to Present (3 years 6 months) Internal Talent Acquisition @ Allegis Group Services is the largest Managed Service Provider (MSP) in North America and has multiple service offerings that also include Recruitment Process Outsourcing (RPO), Consulting, and Retained Executive Search. • Utilized LinkedIn and social media to find and hire top talent for Allegis Group Services RPO • Placed Recruiters and Recruitment Relationship Managers on site at companies such as American Express, JP Morgan Chase, UBS • Supported the largest RPO engagement/partnership in industry history • Created comprehensive college recruitment strategy to leverage local, up and coming talent • Wrote and promoted upward mobility/employee retention strategies and presented findings to leadership From January 2012 to July 2012 (7 months) Greater New York City AreaStaffing Specialist @ Manpower is a Fortune 150 Staffing Company Duties • Recruited for both high level permanent placement talent and temporary staff • Responsible for aggressive goal setting and metrics-driven production levels • Managed lucrative accounts, most notably in the solar and renewable energy fields • Spearheaded internal database compliance projects and branch regulation • Facilitated training and development for clients and associates • Trained internal team/staff on recruiting methods and systems compliance • Created comprehensive candidate marketing presentations to demonstrate value of service • Worked with executive management on special projects and events Notable Accomplishments • Employee of the Quarter Award recipient • Sales Day Champion - four consecutive quarters • Wrote and performed successful, key account business reviews and presentations • Negotiated major salary increase for all associates at high-volume account, increasing sales • Performed on-location consulting and analysis of client site for process improvement purposes • Wrote process flow charts for both traditional and non-traditional recruiting methods (now used as Phoenix Metro Branch standard) • Wrote branding initiatives and strategies for internal talent pool acquisition From May 2010 to January 2012 (1 year 9 months) Account Manager and Recruiter @ Oxford International is a Niche Market, Technical Staffing Agency • Acquired in-depth knowledge of the tech space including hardware, software and embedded systems • Placed consultants on noteworthy, high-priority assignments • Handled accounts in the mobile market, video game space, defense arena, and semiconductor industry • Managed personal, internal database of 200 engineers and software developers • Worked with dedicated sales team to successfully skill market top talent From March 2008 to April 2010 (2 years 2 months) Public Relations Specialist and Business Developer @ During college, I worked at both Eckhaus Art Gallery as a Public Relations Specialist, and Lehigh Valley Market Magazine as a Business Developer. • Handled all communication and writing assignments including press releases, news articles, artist biographies, advertising documents, and event flyers • Wrote a grant, which provided the gallery with over $1,000 in additional funds for shows and gatherings • Engaged in event planning and coordination for exhibitions, social functions and happenings • Developed new relationships and partnerships with local businesses and organizations • Collaborated with managers and colleagues on business strategy, article ideas and demographic targeting From 2003 to 2007 (4 years)

BA, Professional Writing/English @ Kutztown University of Pennsylvania From 2004 to 2007 Allen Beers is skilled in: Training, Social Networking, LinkedIn, Employer Branding, Talent Acquisition, Recruiting, Technical Recruiting, Sourcing, Internet Recruiting, Talent Management, Strategic Consulting, Hiring, Screening Resumes, Recruitment Advertising, Direct Recruiting